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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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This was my first time shopping with Tophatter. The merchandise is good quality, the prices are great and my order arrived on a timely manner.
I give Tophatter five stars for their amazing customer service. Received earrings in the wrong color & broken. I sent a picture and they sent a full refund w/no questions asked. They have FABULOUS prices and great quality stuff!
Thanks for responding to Tophatter's experience survey, Sophia and we're happy the problem was taken care of!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Navigating through Tophatter while addictive it offers very practical items as well. This makes the experience have childlike fun with hopeful adult financial responsibility.
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words, Pamela. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
You want to see the Full Disclosure of ANY item you bid upon! 50% of the time it IS NOT As Presented OR As It Appears or SEEMS! If you go through the Full Disclosure you can make an informed decision to Bid!
Thanks for responding to Tophatter's experience survey, Bill!
Thank you for sharing your experience and insights. We truly appreciate that!
Regards,
Graciela
Continué comme ça avec vos trucs sympas qu'on peut acheter sens avoir besoin de sortir de chez nous en s'amusant merci
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Joaquim!
Merci de nous avoir donné une bonne critique. Nous sommes vraiment ravis de vous avoir en tant que membre estimé de la communauté.
Meilleurs voeux,
Graciela
The jewellery is nice but turns black if kept in fit too long. The kids toys are excellent the bracelets are beautiful clothing is lovely but the sizing is hit and miss. The others are badly packaged so they are damaged which is disappointing.
Thanks for responding to Tophatter's experience survey, Geraldene!
We are glad to hear that you are pleased with your purchases. For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located here: https://tinyurl.com/yc6sdknh
In addition, you may also check our sizing guide for reference: http://bit.ly/2FiziMl
Thank you once again for the feedback!
Warm regards,
Graciela
I find Tophatter a fun app they know what you want and put it up for auction for you, I spend hours browsing at the merchandise. Ill continue shopping on tohatters as its so much easier than shopping retail, and delivery is very quick
Thanks for responding to Tophatter's experience survey, Wendy!
Our goal is for you to be completely satisfied with your buying experience.
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
You have to be careful what you buy, some things are not good, some things are a great deal. You can find things for a whole lot cheaper than what you would pay for in a store. If you have problems with your order, you can contact customer support and they will work with you
Thanks for responding to Tophatter's experience survey, Sylvia!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I had order over 50 items from Tophatter. Had one computer problem once and one order has not delivered. However, both time the problems are solved in my satisfaction. Now I have a good collection of fashion jewellery at a very reasonable price.
Thanks for responding to Tophatter's experience survey, Rhonda!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I have ordered 7 items from this site. I have ended up having throw each and everyone of them away because they are of poor quality and do not work. Each item I ordered came from China. I have every reason to believe they are not authentic. My advice is to not throw your money away on items sold at this site.
Hi Lois,
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you and we hope you continue to check Tophatter for more great deals.
Regards,
Graciela
Ive received 1 item out of 4 that I recently bought. I really like my ruby earrings. Cant wait to get the other products.
Thanks for responding to Tophatter's experience survey, Cindy!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
I been a online shopper for a long time, I decided to try out Tophatter through a facebook. Decided to give it a go! Glad I did, prices Rock, items are as described. Shipping is quick (with some seller)! Overall highly recommend Tophatter!
Thanks for responding to Tophatter's experience survey, Shawn!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Everything has been shipped quick. Items were easy to bid on. Just read all of the descriptions before bidding. They ship quickly also.
Thanks for responding to Tophatter's experience survey, Gale!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
The action is quick but generally enough time to browse and react to most items. There is a good supply of different items which will satisfy most any buyer. The only negative I have so far is there are a few minor misrepresentations in the pictures and you have to be proactive to get the true description of the item you are bidding on. Other than that pretty OK.
Thanks for responding to Tophatter's experience survey, Roger!
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Once again, thank you for giving us a great feedback. We truly appreciate it.
Have fun bidding,
Graciela
Lots of great products. Shipping is a bit slow, but that's to be expected from China. Don't know if there any shill bidders to drive the price up, but it looks like it sometimes. It also looks like there a lot of people who will bid with no real intention of actually buying the item, but just want to play stupid silly games with honest bidders just to drive the price up and mess with an honest auction. There also seems to be a lot of "snipers" on the site who will wait until the absolute last second just before a bidder is to win an auction item, and then they will jump in with a bid just to reset the process. I also believe there may me "robo" bidders that will wait until just a millisecond before the item is sold and will auto bid to reset the bidding process. I say this because to often just as an item is about to be sold a bid appears out of nowhere! It is either snipers or robo bidders doing this. These kind of folks are highly unethical in my opinion. I also have an issue with some reminders. You click on an item and request to be reminded when it comes up, but a lot of these items seem to never come up for auction and just sit there with a "Buy it now" price. You see a large number of folks wanting reminders for the same item, and they number in the hundreds on some of these items. A lot of these items have been on the reminder list for quite some time. Not sure why this happens, unless the seller doesn't really want to auction the item but rather wants people to pay the advertised price instead. Maybe the sellers are afraid their item may go for a very small sum at auction instead of their higher "buy it now" price. Still, all in all, it's a good site where you CAN actually get some items at auction for a low price, that is if you can get away from the snipers.
Thanks for responding to Tophatter's experience survey, Mark!
Tophatter is an online auction site with real people bidding to win. Payment must be made on a winning bid before being able to bid again. Please see this link for more details: http://bit.ly/2oNYRiv
We also do apologize if reminders did not work for you. We recommend you check this link on how you can properly set your reminders: http://bit.ly/2D48oG6
I hope these information help! Thank you for your review and please continue to support Tophatter!
Kind regards,
Graciela
What more can I say guys! The app is great. Did majority of our Christmas shopping here. All products have come as described and usually early. Keep up the good work.
Thanks for responding to Tophatter's experience survey, Shawn!
Thank you for your continued support and choosing Tophatter!
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Tophatter is the best site and the items are GREAT! I've bought so many items from Tophatter and if there is a problem, they take care of you!
I recommend this site to everyone! It's awesome!
Thanks for responding to Tophatter's experience survey, Paula!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I have ordered a lots of things from Tophatter and have been Please with all of it and most of all is how fast I get my orders
Thanks for responding to Tophatter's experience survey, Danny!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
Got some great products and good prices. Very good variety and I love the fast auctions. I check it 2 or 3 times a day.
Thanks for responding to Tophatter's experience survey, Roselia!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Horrible purchases--all from Chinese factories with little to no packaging for items and very low quality merchandise. Coin purchases were fine-others not so much including electronics/jewelry. Drone plane estimated by them to be $799 was actually equivalent to a five a below drone purchase (perhaps less then $5 dollars).
Hi Tiziano,
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thanks for responding to Tophatter's experience survey, Maryann!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela