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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I found that the watch i bought was not a real Langines watch. But on the positive side i find your shipping is alot more efficient. Thank you
So far everything that I have purchased, the quality and great customer service has been there, I have had one hiccup, I purchased a ring and was sent the wrong size, customer corrected the problem and made it right for me, so in closing, Tophatter is a awesome site to bid on items, and it is fun as well..
Thanks for responding to Tophatter's experience survey, Rod!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Compactor is the only site that I have found that is true to every word that they say Im so glad that I found it
Thanks for responding to Tophatter's experience survey, Mary!
We truly believe you meant, Tophatter site! Thank you for the kind words.
We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Absolutely love this app, its very user friendly easy to navigate and understand, they have tons of great stuff for everyone & of all ages. The items are as described and they have speedy fast delivery. 10/10
Thanks for responding to Tophatter's experience survey, Ashley!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
On one occasion, when I did not like the product matching to what I imagined, you waived it's price.
Thanks for responding to Tophatter's experience survey, Uminder!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
CHINA doesn't have to start a war with us. They're going to OWN us, BUY US OUT with their extremely cheap prices for the INCREDIBLY CHEAP QUALITY of EVERY-THING I've purchased from tophatter and Amazon.
Hi Elizabeth,
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you for understanding,
Graciela
I am a tophatter for life best money spent every tI'm I get something people ask where did you get that... tophatter u can't beat that price
Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support, Lori!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Having a ball on Tophatter! I have built up my accessory wardrobe with some absolutely beautiful jewelry... some for as little as $2! It is so much fun!
Thanks for responding to Tophatter's experience survey, Laurie!
That's amazing to hear! Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Have fun bidding!
Graciela
The bids are free so if you are out bid, you're not stuck losing money. Some sellers charge way to much for shipping and delivery is slow but if you pay attention to shipping and don't need the item immediately, you can get great deals!
Thanks for responding to Tophatter's experience survey, Emily!
I am sorry that the shipping cost did not meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
For our shipping, yes, please note that there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Thank you for your review! Be sure to let us know if there’s anything we can do to make your shopping experience even better.
Kind regards,
Graciela
Great auction site was Leary at first but fantastic. The sellers I have dealt with on here are all very. Caring and prompt. This site is NOT a scam I have not had any problems at all
Thanks for responding to Tophatter's experience survey, Kim!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
SUPER! Rien à redire. TOUT EST PARFAIT! Commandes, délais, qualité des objets commandés.
Je recommande TOPHATTER!
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Annick!
Nous vous remercions de votre soutien continu et prenons le temps de partager votre expérience avec nous. Nous sommes vraiment ravis de vous avoir en tant que membre estimé de la communauté.
Amusez-vous bien!
Graciela
Tres bonne experience tres bon tres vite tres content tres satifait good good goog 5 starsje veut continurer mon experience avec vous
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Pierre!
Merci de nous avoir donné une excellente critique et nous sommes ravis d'apprendre que vous avez apprécié votre séjour sur Tophatter!
Amusez-vous bien!
Graciela
I have fun just bidding on the merchandise, and enjoy looking over what is offered for auction. I get all excited when on Tophatter's website, and their smorgusboard of merchandise. I think anyone would enjoy a little excitement in their life, so enjoy.
Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Great products for a great price. The best part is the ease of bidding. Definitely will keep coming back.
Hi there Justin! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Warm regards,
Graciela
Tophatter is the best thing since sliced bread I can not believe how many unreal bargains I have won on this site I'm giving this site a 20 out of 10 the shipping is very quick delivery to you door A1 Quality I won't be going anywhere Tophatter I'm here for Life.
Hi there Kim! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Im giving tophatter a big thumbs up for being so good with the costumer and for their reasonable price. Good product, good peple and good service! Thank you tophatter :)
Hi there Romeo! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
I love the products and the prices are great. The products are more than I expected to be. Love this site
Hi there Maria! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
J'ai vu ce site d'enchères de divers objets et je m'y suis inscrit.Je n'ai jamais été déçu. J'ai toujours reçu les objets, sauf 1 qu'on m'a rembourser car il ne l'avait plus.Des que j'ai un moment je vais faire un tour sur le site, c'est distrayant.
Salut Gérard! Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter!
Nous vous remercions de votre soutien continu et prenons le temps de partager votre expérience avec nous. Nous sommes vraiment ravis de vous avoir en tant que membre estimé de la communauté.
Cordialement,
Graciela
Everything I want to buy ALL in one place. Great value & prices. Quick delivery. Awesome products. I love it. I will definitely recommend Tophatter to ALL of my friends
Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Tophatter is a fun shopping experience, all the joys of an auction in the comfort of your own home, easy to use and great product range.
Thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun shopping!
Graciela
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thanks for responding to Tophatter's experience survey, Carl!
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela