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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Gotten a few things i wanted/needed and some stuff friends/family will love. I had 1 time where the seller failed to ship because i won the bid at a dollar and she was going to take a big loss. Some items are hard to figure out how to use. Had to u tube it to learn how.
I have won several items thus far and have had positive experiences with both sellers and from Tophatter. Thank you all.
Thanks for responding to Tophatter's experience survey, John!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
I've kinda picked up a new addiction :) This app is so user friendly and has a lot of great items that fit into my budget. The time it takes to get the items is well worth the wait and I'm so pleased thus far. I have to admit I was pretty skeptical about it at first but now I'm thankful that I decided to give it a try. Everything that I've received this far has been good quality as well so that's a bonus considering other online purchasing experiences.
Thanks for responding to Tophatter's experience survey, Alicia!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
Thank you for your continued support and taking the time to share your experience with us.
Regards,
Graciela
I've won two different bids on Electronic devices. They are cheap Chinese things. The auctions don't say that or where they are coming from, but they work great and are fun to use.
Hi Chris! Thanks for responding to Tophatter's experience survey!
We're glad you find the items great and fun, but, if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
Please see https://tinyurl.com/yc6sdknh for full details.
Again, thank you for your feedback. We greatly appreciate your support.
Regards,
Graciela
Worry free purchasing... easy returns if not satisfied with the purchase. If you miss an item or lose a bid you most likely will get another chance.
Hi Yvette! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Kind regards,
Graciela
I have gotten a lot of my family hooked on Tophatter. I have bought so much on here, try them, you'll get hooked.
Hi Lois! Thanks for responding to Tophatter's experience survey and we are happy to hear such feedback!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Satisfied with half the items. Other half of purchases don't have manuals or are missing parts. Not worth the postage to return. Mostly cheap Chinese products. Some say free shipping during bidding. I won with a bid of $4 and was charged $4 for shipping. This is one of the techniques they use to break even. It has been six weeks since I won a different bid and still haven't received it and continues to show it is still in transit. Even carrier pigeon can deliver faster from China.
UPDATE> Spoke to soon. Bluetooth headphones and wireless mouse stopped working. Bummer, I really liked the look of both.
Hi VP,
I'm terribly sorry that Tophatter doesn't meet your expectations and your experience hasn't been satisfactory.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold. The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense.
When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.
Kindly see this link for more details: https://tinyurl.com/yc6sdknh
Thank you and feel free to let us know if you have further questions or clarifications. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Kind regards,
Graciela
I received my item and was very happy with it I have ordered another 2 items and can't wait to receive them thank you Top hatter will be ordering again.
Hi Agnes, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I enjoy this site very much. It sets a fast pace and keeps you on your toes. I have bought a lot of items and feel I have gotten a good deal on each of the items. Another thing I like is that you never know what will be next but you never have to wait long to find out.
Hi Otis, thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
In the past two years that I have been bidding on Tophatter I have been so thrilled with the items I've gotten. I will continue bidding every night.
Hi Debbie, thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience with us! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
The products and prices are really great. Best new site I have ran into in a long time. Try it you will like it.
Hi Stan, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Great service and products. Also the bidding is fun and easy! The service is quick and easy and the items come in perfect shape and fairly quickly! Love this and recommend this to all and you won't regret it!
Love this site, so far ive not had the problems some are talking about, think you just have to have a bit of patience, at the end of the day the goods are coming from abroad, and are priced really well, if you not sure then google a product see the price, all in all it works for me
Hi Stuart! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Ordered a jazz camera when you try to snap a pic the top opens where the batteries are camera is light plastic iv e seen kids fake camera made better then this piece of cheap cheap crap when you email them they act concerned then they blow you off
Hi Mary,
Thank you for your feedback and we are terribly sorry for what happened!
For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located here: https://tinyurl.com/yc6sdknh.
Thank you for understanding.
Kind regards,
Graciela
Beautiful necklace cant wait to give it to my niece. Love love love love love love love love love love love love love love love love love love love love
Thanks for responding to Tophatter's experience survey, Meagan!
Thank you for the great feedback.We constantly add more great deals so don’t forget to check Tophatter!
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Cest agréable de pouvoir acheter sans avoir besoin de bouger. Je crois que de cette façon on peut avoir des commentaires de personnes qui ont achetées ces produits, pas besoin dattendre et si jamais Sa nest pas ce que lon voulait on peut retourner larticle ou les articles dont nous ne sommes pas satisfait.
Les choix sont vraiment énorme on peut pratiquement trouvé de tout et pour la plupart ce sont des marques reconnues de façons internationales
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Melanie!
Nous vous remercions de votre soutien continu et prenons le temps de partager votre expérience avec nous. Nous sommes vraiment ravis de vous avoir en tant que membre estimé de la communauté.
Cordialement,
Graciela
Best part is choice of how much you want to spend. Your choice. Tophatter is easy to contact if something goes wrong with bidding or wrong item. Very prompt service. I have lots of jewelry from my bidding and quality is great for price! Love the fun
Thanks for responding to Tophatter's experience survey, Michele!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Tophatter has great prices easy bidding all orders are shipped and received quickly products are excellent, I recommend everyone to use Tophatter you won't be disappointed.
Thanks for responding to Tophatter's experience survey, Jeff!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I always have FUN bidding, so much so I don't mind when I lose. I like that everything starts with a $1 bid and goes from there. IT'S JUST FUN
Thanks for responding to Tophatter's experience survey, Esther!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Have fun bidding!
Graciela
My experience with tophatter is the way things are carred out a great service wich you provade for loads of things. I love this site thank you very much
Thanks for responding to Tophatter's experience survey, Henry!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Have fun bidding!
Graciela
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Thanks for responding to Tophatter's experience survey, Jarett!
Thank you for your continued support and taking the time to share your experience with us and we're very sorry to hear the troubles you had figuring out the items. I will take note of your comment and send to our Product team for review and consideration.
Once again, thank you for your great feedback!
Kind regards,
Graciela