On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would highly recommend Tophatter for their quality products and fast delivery. The best shopping site online for me.
Love the shopping. A wonderful array of items to choose from. Quick customer service response. TOPHATTER is a really GREAT site.
Hi Tammie, thanks for responding to Tophatter's experience survey!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I love this website! Tophatter has the best variety of products with unbeatable prices. Haven't lost any over seas shipments and received orders before excpected.
Hi Darren, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
BECAUSE THE BIDDING IS FUN AND THE ITEMS ARR JUST WHAT I EXPECT. I LOOK AT IT OFF AND ON ALL DAY EVERY DAY SO I CAN FIND THE THINGS I LIKE
Hi Joann, thanks for responding to Tophatter's experience survey!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Regards,
Graciela
I am 59 years old, and take care of my 86 year old Mother. This requires a lot of my attention. I feel that providing my Mother with exceptional care is the most important thing that I have done in my life. She was the best Mother in the world, to me and my brothers, so I feel good about taking care of her. However, since she can only sit in her lazy boy chair, I feel compelled to sit by her side, most of the day. Then I found Tophatter. We can sit together, and try to find great deals. She really enjoys this, as well as all of the items that we have purchased. The items are of great quality, and we really have fun receiving them in the mail. Tophatter has changed her outlook, and we are both very appreciative of this fun new sight!
Hi Donna, thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and we are so happy to hear that you and your mother are having a great time bidding in Tophatter! We greatly appreciate your continued support!
Kind regards,
Graciela
I ENJOY THE BIDDING AND THE LOW PRICES ON A LOT OF THE ITEMS. THE DELIVERY IS USUALLY FAST. I WOULD RECOMMEND TOPHATTER TO EVERYONE THAT WANTS SOME LOW COST ENTERTAINMENT & FUN. IF AN ITEM ISN'T DELIVERED IN A DECENT AMOUNT OF TIME YOUR PAYMENT WILL BE REFUNDED WHICH IS NICE TO KNOW.
Hi Jamie, thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
I found this Tophatter site by shear accident and good luck. I found a terrific variety of items to bid on and won several bids at very low prices. I received everything in a timely fashion and absolutely no disappointments. Now I frequently watch for bargains and although I don't win everything I choose to bid on, I am always pleased with my purchases. I highly recommend this auction site to everyone who loves an honest bargain and enjoys the excitement of competing. It's fun and will save you money. Give it a try... go for it. You won't be sorry.
Hi Gary, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Tophatter is really easy to use and had a quick response from seller/shipper. Product received was exactly as presented on Tophatter.
Hi Della, thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Phone number for tophatter no one answers, ordered product two months ago never received it. Stated item shipped, used tracking number and cannot receive a comment from shipper.
Hi Gary,
We're very sorry to hear that but customer support is available via email only. We, unfortunately, don't offer live phone support.
With your orders, please take note that, on Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu.
See full details here: http://tinyurl.com/zfc5lpn.
Thank you.
Regards,
Graciela
Bidding is fun! The jewelry is exquisite! And if by chance I get something I don't like, returns are the easiest I've EVER experienced!
Hi Eva! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback.
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter!
Warm regards,
Graciela
I'm getting addicted to shopping with tophatter, the prices are amazing and I get my merchandise within a week!
Thanks for responding to Tophatter's experience survey, Kendra!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
So far i have gotten some great things love it all and will tell everyone i know about you so thanks
Thanks for responding to Tophatter's experience survey, Lori!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
It's A Hobby to jump online & Win buys by bidding From Tophatter knowing you always will receive the items at A lower cost than retail in store's Backed by the "Big Guys" running this online Site making sure you receive your item's. Thanks Tophatter
Thanks for responding to Tophatter's experience survey, Timothy!
We are happy to hear such feedback and please keep on spreading the good words!
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Tophatter is the best auction site. It moves fast and the prices are fantastic. I sincerely recommend this site to anyone with a little bit of cash and the desire for a lot of fun.
Thanks for responding to Tophatter's experience survey, Bill!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
I can't believe how easy and fun it is to bid on items that others also want. I always get the upper hand. I love it
Thanks for responding to Tophatter's experience survey, Leonard!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
This is the first item I have bought. I am so delighted with my purchase and the reasonable price. Will purchase from this site again.
Thanks for responding to Tophatter's experience survey, MyrLene!
It is fantastic to hear you have been pleased with your purchase and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I bought 5 Morgan "silver dollars" thinking that they were real. Instead, they turned out to be poor replicas, so I returned them for a refund. It's now been several weeks and I have not received the first refund. I question the legitimacy of this site. Buyer Beware.
Hi Stuart,
Thank you for letting us know and we are terribly sorry for what happened.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Furthermore, this link will also help you request a refund: http://bit.ly/2wYqYka
If you need any help, feel free to contact us and we'll be happy to assist!
Kind regards,
Graciela
I just received my jewelry I bid and won. I love my necklace. I also won other bids and waiting for its delivery. Great Products and Price. TopHatter is #1!
Hi AnnaMaria! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Happy Bidding!
Graciela
Tophatter is a great site to shop for what you need and other speciality gifts for friends and family.
Hi Kevin! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I ordered a item over a month ago. Now way pass expected delivery date. I have
Not received the item. Now my password will not work. I have been unable to get
New pass word to contact support. This seems to me to be a ripoff when possible
Site. I will be contacting pay pal for help. I say stay away from this ripoff site
Hi William,
We apologize you feel that way. Please be advised that on Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
In addition, when you contact us through your My Orders or Contact Us page, our support team will reply within 12 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
I hope this helps. Feel free to contact us if you need further assistance.
Kind regards,
Graciela
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Elaine, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela