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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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When bid you win you just have to stay on top of it excellent site and this stuff comes a lot faster then their estimated date
About a 5 out of 10., fun shopping and resonable for what you get when shipping is more than the product. Very nice advertising return policy, I never used it, so I cant make an honest opinion.
Hi Sharon, thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Kind regards,
Graciela
I love that Items are always changing so you can always find new items. The prices are great because you decide how much you can pay. You can browse for items you are interested in and when they are coming up get online notifications. Delivery is guaranteed and you can return items easily.
Hello Joyce! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
From start to finish everything went smoothly! Definitely will be back at Tophatter. Sellers were very professional and shipped items in a timely manner.
Hello Marianne! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Warm regards,
Graciela
Just love to see whats coming up next on the auction part.Ive made numerous purchases and am very pleased with everything. Shipping time was reasonable. Check it out for yourself-TOPHATTER. You wont be disappointed.
I have made over 20 purchases from Tophatter and have never been disappointed! I love the pieces of jewellery that I have purchased, they have all been of fantatic quality and look beautiful.
Hello Lesley! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I have been a "customer" of Tophatter now for about 2 weeks and have ordered oodles of items. I already received 6 items since I started (jewelry pieces so far, beautiful) and they came really fast. And some were shipped from China. Don't expect "real" jewelry people, don't be so oblivious. The jewelry pieces I received are very pretty but I'm totally into costume jewelry anyway. One or two of the pieces, some tiny stones are missing after a few wears but I'm not mad about that. Its expected in any piece of jewelry. For the most part, the jewelry is very nicely crafted. I did order some electronic items like earbuds, the moon light, etc which I should receive in the next month. Your best bet is to keep in mind that the items are made in China, most shipments are coming from China which some items will be long in being delivered but it will fun and worth the wait! I'm pretty much addicted to TopHatter!
Hi Yvonne,
Thank you for leaving a great feedback!
We truly appreciate sharing your experience and insights and we truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Love all items i got and shipped very fast. Im so satisfied. I wish buy again on this site. All bidsare fast pace but very nice and reasonable. You will not be disappointed
Thanks for responding to Tophatter's experience survey, David!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
I started bidding on things and kept winning! Wow! Buying way cheaper than what I would pay in a store.
Site very addictive, be careful!
The things I have bid for have been good quality and well worth the price paid.
Hi there Alan, thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
You need something special for your family or loved one dont look further TOPHATTER have everything for you and its fun to bid and win that jewel or whatever it is youll love it and cant stop bargain hunting for any occasion. Save it to your pocket and you love the bargain you get my grandkids enjoy all of it
Hi there Ingeborg, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela
Shopping at Tophatter is fun and the products are priced right for bidding and shipping. A few products were returned and customer service was excellent. A very well run organization.
Hi there Michael, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I have had a great experience at Tophatter.
Like the items I've purchased. And wonderful
Customer service. If any problems have arisen, prompt and good response has been my experience.
Hi Patty, thanks for responding to Tophatter's experience survey!
Thank you for your kinds words. We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
Easy! Good deals! No lines! The Descriptions are great and merchandise quality hasnt disappointed me at all.
Hi Nove, thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
None the best bidding site. Love it. Thank you for creating this site. Something on chatter is great
Hi Dorris, thanks for responding to Tophatter's experience survey!
That's so wonderful to hear! Please keep on spreading the good words!
Thank you for your continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Patricia Lingo
Good
Just can't always see the items
No pictures
Over all I am satisfied with the shopping
Hi Patricia, thanks for responding to Tophatter's experience survey!
We apologize you had trouble viewing the pictures. Please also ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Thank you again for your feedback. We truly appreciate your support!
Kind regards,
Graciela
I probably went overboard on my shopping spree (12 items so far) but liked the bidding aspect, kind of fun, have received 3 items so far, they were ahead of schedule and I was very pleased with condition not a blemish, its like Xmas morning, can't wait for the rest, THANK YOU
Hi Donald, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
The only think I dont like is when I accidentally ordered something and there is no way to cancel an Oder. Scrolling down and having shaky hands its hard to control what is clicked. I love this site.
Hi Donald, thanks for responding to Tophatter's experience survey!
We're sorry for any confusion but you can definitely cancel an unpaid order from your My Order/Purchase page. See this link for more details: http://bit.ly/2nrIA22.
Thank you for your support!
Graciela
Ive been dealing with Tophatter for about a year and I havent had a problem yet and always delivered on time
Hi Sharon, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
It's a good deal everyday with TOPHATTER. Products are various and of a good quality. Only one thing: still waiting for two products and hope they will arrive to me. Please, also add a user manual for some products (watchs, cameras, etc).
I recommend this site to my friends and hope they will aslo enjoy.
Hi Francis, thanks for responding to Tophatter's experience survey!
We will take note of your comment about product manuals and send it to our Product Team.
Again, thank you for sharing your experience and insights. We truly appreciate that!
Kind regards,
Graciela
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Hi Robert, thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Kind regards,
Graciela