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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I just love the jewelry that I have bought at tophatter... I work in the jewelry department at jc penneys... and the items that I have ordered are just like what I sell but at a higher price... the delivery is awesome... i'm a big fan
Great selection of products and you can get great deals everyday! I like that when you put a heart on an item, you get notifications when they are coming up to bid on. The best bidding site I have found. Plus you can browse and buy if you dont want to bid too!
Hi Melissa,
Thank you for your review!
I'm happy to hear you're pleased with the selection of products and great deals. We look forward to continuing to provide great bargains in a fun auction environment.
We are delighted to have you as a valued member of the community. Thank you for your support.
Happy Bidding,
Felicia
I love this site it is fun to bid for the varied products they have available,... kinda like being at casino,. Lol. These guy monitor all orders should the saler send the product to a different address n tophatter monitors and refund cost to your account, should you have problem they will almost immediately address the problem and contact you for corrective process. Excellent company im glade to be a member
Hi Ronald,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm so happy to hear you're having fun bidding on Tophatter and you're overall happy with the experience. We look forward to continuing to offer a variety of items in a fun auction environment.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Well Tophatter is an honest site I also love you pay nothing to bid you only pay when you win also if you receive an item you won and if you don't like it you can return and get your money back I have returned items i won and received my money back now how easy is that.
Thank you
Tophatter.
Hi Robert,
Thank you for writing your review.
I'm happy to hear you're pleased with your experience. We look forward to continuing to provide various items for you to bid on in a fun auction format.
Thank you again for your review. We greatly appreciate your support.
Kind Regards,
Felicia
Great quality on products and fun bidding on items that i can get a lot cheaper telling all my friends to try out tophatter its worth your time
Hi Sherry,
Thank you for writing your review.
I'm elated to hear you're happy with the quality of products on Tophatter. We look forward to continuing to provide you with various quality items to bid on in a fun, convenient auction platform.
Happy Bidding,
Felicia
I can say nothing more than this is a great site to shop. I've found the goods and companies selling them to be up front and honest. They got on top of any problems sometimes be for I could request help
Hi Alan,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
Have a great time bidding!
Kind Regards,
Felicia
Jai commandé des articles sur ce site et nai toujours eu des articles de très bonne qualité à de prix intéressants.
Je vous le recommande
Salut Paula,
Je suis heureux d'apprendre que vous êtes satisfait des articles que vous avez reçus. Nous sommes impatients de fournir d'autres articles intéressants dans une plateforme d'enchères amusante.
Sincères amitiés,
Felicia
I am amazed at the selection of goods on offer and the Bidding is very fast. The delivering is normally very quick. I am delighted with most articles I have bought.
Hi Maureen,
Thank you for writing your review.
I'm pleased to hear your happy with the selection of items and your overall experience has been pleasing. We look forward to continuing to offer quality items for bargain prices in a fun auction format.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
So far the services have been nothing less than excellent, and the prices are right for my budget. I have given Tophatter a rating of 5 stars for the great prices, with their immediate ordering system.
Hi Chico,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
Kind Regards,
Felicia
I love TOPHATTER... the live auction is so much fun and very addicting. I was hesitate with my first purchase but after I received the product, I was so amazed at the quality and super please with the price...
Hi Sonya,
Thank you for taking the time to write your review! We greatly appreciate your support.
Happy Bidding,
Felicia
Do not use this website. Most of the sellers are in China and use misleading photos and descriptions. An example is an ad that read Wrench 12mm set. I ordered it and got one wrench. The post had (3) pictures of a SET of wrenches. Not one wrench. When I got the package I immediately started a request for refund, in less than 5 seconds I got a message saying I would be refunded all the money. (less than 5 sec) when a refund happens that fast it says only one thing. They know it is deceptive and are counting on people not going through the return process. F. Y. I. I looked the exact same wrench on Ebay and it was only $6.75, they sold me one wrench for $14, Yes I got a full refund and was told to keep the 12mm wrench (How often will I use a 12mm wrench?) You are been warned.
Hi George,
Thank you for taking the time out to write your review.
We definitely want all of your experiences to be great on Tophatter and I'm genuinely sorry to hear that wasn't the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory.
With that said, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number. In the instance with your order 56862722 the outcome, as you mentioned, was issuing a refund without the return of the item.
In terms of the bid price- in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Again, thank you for taking the time out to write your review and for being a valued customer on Tophatter.
Kind Regards,
Felicia
Me parece una Pagina interesante, fácil acceso con catálogos, fotografías y características muy diversas donde elegir se hace agradable, comodo, calidad /precio aceptable
Hi Jose,
Gracias por tu comentario.
Me complace escuchar que estás buscando artículos de calidad a precios razonables en Tophatter. Esperamos continuar ofreciendo una variedad de artículos a precios de ganga.
Oferta feliz,
Felicia
Fun site to shop--and bid--on items for yourself, and great gifts for family and friends.
The site can be addictive... but much cheaper than the casino... lol.
Hi JoAnn,
Thank you for your review!
I'm elated to hear you're finding gifts for those people most important to you, friends and family members. We look forward to continuing to provide great items at bargain prices for those you love.
Happy Bidding,
Felicia
Great fun & lot's of great & awesome gifts & assortment is nice! I'm so glad to have found this site!
Hi Debra,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm happy to hear you're having a fun time using Tophatter and finding awesome gifts. We look forward to continuing to provide a variety of items at competitive prices.
Kind Regards,
Felicia
I have been shopping at Tophatter for a long time now, and have found the best gifts for every family member and friend i have and the prices are fantastic. I have even bought several things for myself. I have only had a few issues and they were resolved asap. I recommend Tophatter to every one... you wont be disappointed!
Hi Steve,
Thank you for writing your review.
We appreciate you shopping on Tophatter for you're loved ones. We look forward to continuing to provide items for your friends and family members at competitive pricing.
Happy Bidding,
Felicia
Have fun bidding unusual stuff. Shipping a little slow but that adds to the fun. All the toys I have purchased are medium quality which I expect for the price.
Hi Floyd,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm glad to hear you're having fun bidding on Tophatter. We look forward to continuing to provide a fun shopping experience and a variety of items.
In terms of shipping, on Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Kind Regards,
Felicia
Wow when you wake up in morning you bid before breakfast, in the afternoon check the many different items at bedtime take a peek have fun bidding my bidding friends.
Hi Joe,
Thank you so much for your review!
I'm excited to hear bidding on Tophatter is 24-hour happiness for you. We appreciate you as a valued customer and look forward to continuing to provide around the clock bidding in a fun environment.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link:
To send an invitation to someone so you can earn a store credit when they sign up for the first time and make their first purchase, visit https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I still can not say anything until the merchandise arrives to see if it is as it says in the expectations
Hi Carlos,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
Happy Bidding,
Felicia
Very good prices for the products that they sell(very interesting and difficult to find in other places, vendors stores) and very efficient and fast customer service.
Hi Antonio,
Thank you for your review.
I'm glad to hear you're happy with the service of our dedicated customer support team and product pricing. We look forward to continuing to provide excellent service and quality items at competitive pricing.
Happy Bidding,
Felicia
I downloaded this app not really knowing what it was about. I am glad I did. So many gift ideas I am sure to never run out of ideas with Tophatter!
Hi Edmond,
Thank you for taking the time to write your review! We greatly appreciate your support.
I'm happy to hear Tophatter has offered some great gift ideas for you. We look forward to continuing to provide great gifts for friends and family members at discount pricing.
Warm Regards,
Felicia
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Hi Kathy,
Thank you for your review.
I'm happy to hear you've been pleased with the jewelry on Tophatter. We look forward to continuing to provide a variety of items for you to bid on in a fun auction environment.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia