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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Within the first month of having Top Hatter downloaded, I spent less than $100 on several items totaling up to $800... Now you tell me where you can get a better deal than that.
Since starting on TopHatter, everything is what it seems. What you bid on is what comes to your house. They package it to protect it, and all my deliveries have been made on or ahead of schedule.
Hi Michael,
I'm elated to hear you're happy with Tophatter. Thank you for your continued support and being a valued member of the community. We look forward to continuing to provide you with a fun, pleasing shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I have found Tophatter to be an excellent site for bargains on very nice merchandise. You can score good items for little money if you are patient enough in your bidding and don't mind longer wait times for them to arrive at your home. I have been more than satisfied with the quality of all that I have bought through Tophatter.
Hi Alice,
Thank you for writing your review.
I'm glad to hear you've found excellent bargains while shopping on Tophatter. Thank you for your continued support and being a valued member of the community. We look forward to continuing to provide you with a pleasing shopping experience.
Kind Regards,
Felicia
Resonable delivery time. Quick refund on returns. A truly client centered site that is fun and easy to use.
Hi Ernest,
Thank you for writing your review!
I'm pleased to hear you're happy with delivery, as well as the quick refunds on returns. Thank you for your continued support and being a valued member of the community. We look forward to continuing to provide you with a pleasing shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Todos los productos han cumplido mis expectativas y el envío ha sido rápido y sencillo. En caso de no funcionar el producto me han devuelto inmediatamente el dinero
Hola Javier,
Estoy muy feliz de saber que se han cumplido tus expectativas y que disfrutas de las compras en Tophatter. Gracias por su continuo apoyo y por ser un valioso miembro de la comunidad. Esperamos continuar proporcionándole una agradable experiencia de compra.
Diviértete comprando en Tophatter.
Recuerde, en Tophatter, puede ganar crédito en la tienda al compartir nuestra aplicación con sus amigos. Para obtener más información, visite el siguiente enlace: https://tinyurl.com/yc8swt28
Puede revisar el estado de las referencias que ha invitado en la página "Compartir y ganar": https: //tophatter. Com/users/share_and_earn.
Saludos cordiales,
Felicia
I've ordered around 10 things from Tophatter, I've waited for almost a month, but nothing has arrived yet. I'm very disappointed.
Hi Alex,
Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. When I order online, I'm eager and ready to receive my item ASAP. Please know your voice is heard. We are working to improve the experience in terms of shipping time and talking with shippers about how to achieve a better experience for our customers.
I personally want to thank you for your patience as well as assure you, we are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Also, please know you are covered by Buyer Protection: https://tinyurl.com/yc6sdknh against non-delivery if tracking does not update to show this was delivered to the address you provided at the time of payment.
When 60 days from the shipment date have passed, if you indicate you still have not received the item, we will process a full refund. For details of this policy, please visit the FAQ: What if I haven't received my item https://tinyurl.com/ybho8k6y
Warm Regards,
Felicia
I pick what I'm going to spend, and when, day or night. There is so much to choose from, I've only been disappointed twice out of 30 some items. Just received a box earlier, 8 items, all good.
Hi Laurine,
Thank you for writing your review.
I'm glad to hear you have found what works for you and most of your items have been satisfactory. We appreciate your support!
Happy bidding,
Felicia
I am very happy to let all know I placed my first order with TopHatter December10th, 2017. Since that date, I am happy to report To date, March 23,2018 I have placed 120 orders, most containing multiple items and not ever had to return an item. There employees are well trained, dedicated to helping TopHatter be a efficient and courteous Company which has made my experience very positive of this Company. I say to TopHatter and its fine employees KEEP UP THE GREAT RECORD and I for one family will be a customer long into the future.
C. Ben Schwark
Hi Charles,
Thank you for writing your review.
We appreciate your kind words and long-standing support. I'm pleased to hear that Tophatter has met your expectations and we are glad we can provide a fun, entertaining auction platform for you to bid on.
Kind Regard,
Felicia
I have liked every item I purchased! Tophatter is amazing! I will recommend to all my family & friends!
Hi Tina,
Thank you for writing your review!
I'm so pleased to hear you're happy with every item! We look forward to continuing to provide you with an amazing shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I give Tophatter five stars because they're easy to use and the stuff you buy is great and the prices are wonderful.
Hi Sheridan,
We are delighted to have you as a valued member of the community. Thank you for writing your review. We look forward to continuing to provide you with a wonderful shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Great variety at great prices. Thank you Tophatter everything i have bought to date has been fantastic and i couldn't be happier.
Hi Jill,
Thank you for taking the time to write your review! We greatly appreciate your support. We look forward to continuing to provide you with a fantastic shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Well I love the bidding aspect of Top-hatters. It is good pricing. You bid what you want. If you you miss an item, not to worry it will prolly come up later. The whole experience is fun to me. Enjoy, Bid, and get a quality item..
Hi Janice,
Thank you for writing your review.
I'm pleased to hear that Tophatter has met your expectations and we are glad we can provide a fun, entertaining auction platform for you to bid on.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I love the bidding! So much fun to bid against others. Just watch the shipping and handling, it can be high sometimes.
Hi Tracie,
Thank you for writing your review.
I'm elated to hear you love bidding on Tophatter. We are delighted to have you as a valued member of the community.
In terms of shipping, shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I like the bidding & all the great items are wonderful. Their prices are very good & there's so many different things to look at & buy, costumer service is definitely on top of things!
Hi Kim,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm glad to hear you finding great items and having a wonderful time on Tophatter. We look forward to continuing to provide you with a great shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Very addictive but fun bidding and even better when you win have awesome deals. Easy to purchase the merchandise from here and you get a description of the item so you know what your going to bid on and possibly win. My husband and I love it we have even told our friends about it.
Hi Peggy
Thank you for writing your review!
I'm pleased to hear you and your husband love the site. We look forward to continuing to provide great bargains and a fun shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I have been very happy with my purchases. And they arrive in a timely manner! It's a very convenient way to shop for gifts for others!
Hi Debbie,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm glad to hear Tophatter offers a convenient way for you to shop. We look forward to continuing to provide you with a fun, convenient platform to do your shopping.
Kind Regards,
Angelique
Absolutely great. I would suggest this app to anyone. Thank you for everything I love this app... I give it 5 Stars your place is awesome thanks for everything and I would love to see more from you and I love my products
Hi Joshua,
Thank you for your kind words, and for taking the time out to write your review.
I'm elated to hear you're happy with Tophatter and love the products. We look forward to continuing to provide you with a fun shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I came across this store quite by accident and do not regret it. I like the price of goods, incredibly fast delivery. And most important part of my experience, I get money back without any problem if I do not like the order!
Hi Galina,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm happy to hear that your expectations have been met and you're happy with Tophatter. We look forward to continuing to provide great bargains and a fun place to shop.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Love to play and get stuff i normally would not buy because of the price being too high. But on here, the price is just right.
Hi John,
Thank you for writing your review.
I'm elated to hear you're finding great bargains and enjoy shopping on Tophatter. We look forward to continuing to provide amazing deals and a fun shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
I have never been let down by anything that I have bought on Tophatter. I have spend over Fifteen Hundred dollars on Tophatter in the past 5 months. Sometimes things get damaged in shipping and Tophatter has made it right and in a short time. I have made purchases of Jewelry, tools, smartwatches, purifiers for your car and so on. I'm a happy customer here in Muskogee, Oklahoma.
Hi Christoph,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm glad to hear your experiences on Tophatter have met your expectations. We look forward to continuing to provide you with great bargains and a fun shopping experience.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Jwan,
Thank you for writing your review.
I'm happy to hear you're finding great deals on Tophatter. Thank you for your continued support and being a valued member of the community. We look forward to continuing to provide great deals and a fun auction platform.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Felicia