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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love a good bargain. I ordered two rings, paid very little for them. One ring came to me unmounted. I was disappointed, but contacted Tophatter, and received my money back immediately. I gave Tophatter another chance, and purchased another ring. The 2nd ring I got was just so pretty, lighter pink, almost a peach color on a silver mounted base.It sparkles beautifully in the sun. Wore it to work, lots of compliments. Highly recommend Tophatter to anyone who wants a true bargain, and great customer service!
I will recommend you guys to anybody you are fantastic. The only things that the arrivals take to lonThanks
Items I have purchased so far could have used a bit more description info.
I was surprised when I received merchandise.
Hi Peter! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience with us! We will froward your suggestion to the team for review and consideration.
Kind regards,
Graciela
Top hatter is a site that no body can pass by, once persons see the merchandise and the chance to pay only so much for a specific item this will keep them coming back
Hi Keith! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Just about anything you can think of at way below retail price. Give tophatter a look before you buy anywhere else.
Hi Jimmy! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience and insights. We truly appreciate that!
Kind regards,
Graciela
I love this website I go on it all the time. The one problem is for some reason it stopped my ability to bid for 8 days because I canceled too many orders
Thank you for your feedback, Livia!
I understand the disappointment this incident can cause. The block is only temporary and will release automatically. Please review Tophatter's cancellation policy here: http://tinyurl.com/z6fpw8f.
Kind regards,
Graciela
It's easy and reasonable and the products are great. The variety is very good. I will continue to do my shopping at Tophatter!
Hello Georgina, thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Again chain letter just to excuse from liability but I lose out on $200 THANKS TOPHATTER... YOU SUCK AND I PRAY NO ONE USES TOPHATTER.
Hello Raymond,
We understand your frustrations regarding this matter. If you can send us the correct order details by contacting our Customer Support Team, we will be happy to further assist you. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Regards,
Graciela
Tophatter acts as a liasion for sellers but if you need help it falls on deaf ears they will send you a chain letter excusing them from liability, like I said my items were delivered to apartment 201 by Canada post because my buzzer code is 201 but my apartment is 407 so even if it says it was delivered it wasn't delivered to me both tophatter and Canada post equally are responsable and I lose about $200... so I would recommend that no one use tophatter you will get ripped off.
Tophatter will not help with lost orders that say delivered but I did not get... I believe Canada post misdelivered items but tophatter won't help with issue and has lost me as a customer.
Tophatter has not replied to my missing items inquery and it has been a month, I have spent a lot of money there and I'm missing about $200 worth of products.
I recently bid on several item, being a first time bidder I should of bid on one item and waited until I got the item to bid on other items. I received a pair of earrings they had been packaged so cheaply that the prongs of the earring had come through the packaging, the earring prongs were bent and the stone was out of the setting. I received a couple of other things that the packaging was terrible also. One of the items had no return information on it at all. Almost everything I purchased, once I got it with more specific information I was able to google it and find it for less, the same exact thing. Of course in this bidding process there is no time to check the price your paying. Granted your paying cheap prices, but for cheap items also. Guess it's as they say, you get what you pay for. Deleted my app and wouldn't use it again. I would rather pay a bit more and be happy. As I said though you can find the same thing on line for less.
Hi Christine,
We're so sorry to hear what happened. We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Thank you,
Graciela
Tried to get ahold of Graciela and ended up with some idiot who had no idea what I was talking about after telling me she was not available. Nothing was solved and now after dealing with them some more, when my paypal dispute is settled, I'm no longer dealing with them. Ebay is still the best way to go if you see something you like. Plus they still will not send you a return shipping label if the seller send you the wrong item. I think they do it on purpose to get rid of stuff that is not selling.
Hello Nancy,
Thank you for taking the time to tell us about your experience. Based on several factors including the location of the buyer, location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes: 1. You may receive refund for an item, and return will not be required. 2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item. 3. If you live outside of the United States, you may receive a store credit to offset some of the cost of returning your item. 4. You may return the item and assume the cost of return shipping on your own. In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.
Thank you for understanding,
Graciela
I have found that not all sellers will pay for the return of an item as is advertised, even wrong items that the seller shipped. Some jewelry items are nice. If you see an item you like, jot down the name, then go to E-bay and T-mart.com as most likely you'll find it there cheaper, with free shipping and a "buy it now" price which is sometimes cheaper than bidding on it.
I like Tophatter because it is really a lot of fun... Usually, if you miss out on a bid, you will find the same item up for bid, shortly. I got a Cannon copier and scanner for $20.00. Have bought a lot there... there are a lot of unusual items. It is a great place to shop!
Hi Sandra,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I ordered an digital indoor TV antenna, which failed to work as it was supposed to.
After numerous e-mails to the supplier, ClearTV.com, I was then advised that "Tophatter.com does not belong to their website". And that I was to "contact them (directly) for further assistance." But, as Tophatter.com only seem to have a "no reply" e-mail address, I have been unable to contact them in this regard. I will not be ordering anything from them again in the future.
Hi Brian,
Thank you for taking the time out to share your experience.
I'm sorry to hear you had trouble reaching our support team.
Tophatter offers 24-hr customer support by email. You can complete this form: https://tophatter.com/support/contact?topic=Buying or if you're writing about a specific order, visit My Orders, click the item, click Order FAQs, then click Contact Support and detail the issue. The team will be happy to help.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
I was able to view Order 53371466 and I see that the item is outside of the 30 days return policy, sorry.
We hope you change your mind and give shopping on Tophatter another try. I have issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in two weeks.
Kind Regards,
Angelique
Beautiful items, unbelievably low prices and fast delivery. I love Tophatter an d. C. will tell all my friends and family about the fun I have bidding.
Awesome prices on jewelry, electronics, clothes, and collectibles! The products I have received have been of great quality!
The prices are good and quick to get the deal and close it. I am new and started last week to buy on this link, my first order came very quick another one still pending but is not long time waiting to receive it. I bet the price won all the time. Enjoy my spare time doing this purchasing.
Hi Mary,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you enjoy shopping on Tophatter.
Have a great time shopping!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
I saw this site a few times and decided to give it a try. They have so many items that I am going to go back to look at more. I purchased a bracelet and am very satisfied with it. I also purchased a diamond painting which I have to wait 3 weeks for but that's because they come from over seas. I will purchase more items
Hi Patty,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
Very nice customer service and very quick distribution of products, I buy a lot of stuff and will keep buying, thank you Tophatter
Ive wanted one of these for years, ive been to therapy and its so expensive, this is the best thing I have ever invested in now I wont have such a big bill, I love it
Hi Pamela,
Thank you for your review.
I’m elated to hear you were able to find a product you wanted for years on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
This site has what you could want give it a try and enjoy the savings. Great prices. You will always find what you like. Best site ever.
Hi Robert,
Thank you for your review.
I'm pleased to hear you were able to find deals on Tophatter. We look forward to continuing to provide great bargains and a fun auction environment.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
Great customer service... Thank you I will be recommending this app to all my friends and family. They get back to you very quickly and resolve the issue with the utmost professionalism.
Hi Heidi,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
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Hi Irene! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and sharing your experience with us! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela