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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I Love Tophatter for the selections and the prices. I go way overboard myself because I just cant get deals like this anywhere else! Thanks Tophatter for the great things! It doesnt take very long either to get most of my things.
Tophatter has been a great site to work with prices were great, quality is great and customer service is a standing
Hi Jeanne! Thanks for responding to Tophatter's experience survey!
We have worked really hard to satisfy our customers and deliver the best customer support. Again, we are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
Tophatter is wonderful... I became addicted after the first bid it really offers a lot of things that cost next to nothing that you thought you didn't need but you really want. Awesome way to get gifts for Christmas out the way for next to nothing. I've only had one issue with tophatter and that was returning an item that I didn't want after reading the fine print on how long the chain was. It was too short for my neck but I was not able to get a refund that was my fault I should have read the fine print before bidding other than that I had a return that was easily returnable the items that I purchased that have came in I give a 5- star rating. They were awesome I will suggest this site to all my friends
Hi Leshaun! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you and regards,
Graciela
TOPHATTER SO FAR HAS BEEN VERY SUPPORTIVE IF I WAS UNHAPPY WITH AN ITEM. THEY HAVE AIRED MANY DIFFERENT ITEMS FOR TO TO CHOSE FROM. I LIKE THE FACT THAT I CAN BID OR BUY...
Hi Brenda! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Most items on top hatter are great buys. I love it. I have made in excess of 300 purchases and I will make many. More. The only thing I find that is not good is the high mail costs on some items that are not worth the price of postage. I dont bid on those items.
Hi Robert,
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. It's definitely great that you review the item description for shipping cost before bidding, we encourage all buyers to do the same.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
One of the best apps of this type of format. You can't go wrong when everything starts from $1. Really good quality, ships out quickly and a app that I can't stop going to through out my busy day. Love It! Already 3 people from my job downloaded the app after seeing me win bids during lunch.
Hi Bryant,
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Ive ordered several items from Tophatter over the past 2 years. Ive had nothing but great results! Ive enjoyed the games, loved the jewelry and will continue to shop for years. I only had one time where my order never arrived, and within one day, received an email from customer service saying I wound be refunded immediately. Very pleased with Tophatter!
Thank you so much for your review, Karin.
I'm so glad to hear you've been happy with the products and service on Tophatter!
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have bought a lot of stuff from this Tophatter and most of it has been pretty nice but I have had problems with some things. But support department has been very helpful.
Hi Eugenia,
Thank you so much for your review.
I'm happy to hear your experience on Tophatter has been nice and our customer support team was able to help solve your problem in a way satisfying to you.
Have a great time shopping on Tophatter!
Kind Regards,
Angelique
Just that thing you want at the corner of your mind; tune in and POP!, it's there at an incredible price. Quick now, BID...
Hi Anthony,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Ive ordered 18 items, 10 have arrived. The shower speaker is great, Im unable to sync either of the smart phones! Paw pal stuffed dog is felt not plush, I ordered 2 sets of earrings, only received on, and the post is 1.5cm in length, too long to wear. Italian 18k 3.5 stone ring arrived with stones missing, backpack seams are not sewn, night scope is plastic light does not work, pink smart phone wallet is beige not pink, the mini drones are a birthday gift, but I will have them tested before giving them, silicone baking mat, melted in the oven set off fire alarms.
Hi Terrie, thanks for responding to Tophatter's experience survey and we are sorry to hear what happened.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela
So, far I have a great experience. I have been happy with the sellers, the products, and the customer service from Tophatter.
I have to make my self stop, I could be on the site for hours. Addicting!
Thanks for responding to Tophatter's experience survey, Lisa!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Wish they had more variety. A lot of the stuff is repeats. Otherwise I think I have gotten a pretty good deal on things that I have ordered.
Thanks for responding to Tophatter's experience survey, Collin!
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Thank you once again for the great review!
Graciela
I give it 5 stars coz I enjoy this site. It's exciting to bid and get outbided... but there's always more to come..
Thanks for responding to Tophatter's experience survey, Patricia!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Happy bidding!
Graciela
I have bought quite a few things from Tophatter. Some have blown my expectations away with awesome items. Some have been ok. I did receive a damaged item once in the mail and was not happy with the quality of the item and TOPHATTER REFUNDED ME MY ENTIRE OUT OF POCKEY THE VERY SAME DAY... Awesome customer service.
Thanks for responding to Tophatter's experience survey, Don!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support and for sharing your experience! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Some items are very cheap and not like you except or what you see in the picture. Not worth the time to send them back. But some items I have his on have been a great purchase.
Thanks for responding to Tophatter's experience survey!
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Kind regards,
Graciela
The one question I asked was answered in a timely manner. The things that I have gotten so far are nice. Still waiting for more.
Thanks for responding to Tophatter's experience survey, Terri!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
Very fun and everything is pretty good quality so far. Just be careful and don't over bid, there will always be a next time for all items.
Thanks for responding to Tophatter's experience survey, Mary!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Regards,
Graciela
Have enjoyed everything I have received. Have enjoyed every thing I have received. Have enjoyed every thing I have received.
Thanks for responding to Tophatter's experience survey, Gloria!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I've liked about half of the items I received... I've received three watches...
All three have failed... the first in about an hour of use... The second in about two days... the third didn't work out of the box... I did not return them because the postage to china is more than I paid for them...
The items that worked and most of the jewelry has been great... I did order a pair of dangling ear rings and the wrong type was sent. Again not worth returning. I had ordered a body massager/stimulator that had 8 pads for 4 different positions... after many weeks the order was canceled and my money was refunded?
Overall the experience has been satisfactory because the items have been won on the auction at a very low price... at this point I wouldn't bid very high until these discrepancy's stop. I don't like it when the shipping cost rises after the auction is under way... this is sneaky... These are the reasons I rated the service three stars...
Thanks for responding to Tophatter's experience survey, Gerald.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.
Tophatter’s return policy is in-line and considered standard among the industries’ competitors. Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse.
Our Buyer Protection FAQ which details our policy and process is accessible from every page and screen of our website and mobile app for the buyer's convenience.
If the item was returned with valid tracking, please contact customer support. After confirmation that the item was returned to the seller a full refund will be processed. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue (http://tinyurl.com/j8eo7hu).
Thank you again for taking the time to leave a review.
Warm regards,
Graciela
I love Tophatter! It has awesome deals at awesome prices on the things that I was looking for and a bunch of things that I didn't even know I was looking for. This app is amazing.
Thanks for responding to Tophatter's experience survey, Chris!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
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Hi Darla! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela