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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tophatter is fun and great items. Seller are pretty fast shippers and good to deal with, say if you have a problem they quickly resolve the issue.
I found Tophatter about a week ago and have purchased 37 items with only two that had to be returned because of damage in shipping on one that was not like pictured. Both were refunded immediately! What an awesome site!
Thanks for responding to Tophatter's experience survey, Tracy!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Everything I've ordered and have received so far, has been very nice, efficient shipping, considering where most of them are coming from.
Good value, interesting items. Original product.
Thanks for responding to Tophatter's experience survey, Judy!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
There is always something new and different every time you go on, it is fun and exciting bidding customer service is quick, I have bought a number of items and received in good condition
Thanks for responding to Tophatter's experience survey, Jeanene!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Have brought many many items and have been pleased with everything I brought. Some items looks better than the picture. So glad to have a site that can Be so handy thanks for be there wheneenr you
Thanks for responding to Tophatter's experience survey, Michael!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Tophatter is a great place to get some of the hottest items at a phenomenal price. I have been shopping on Tophatter for several years now and truly enjoy the experience of bidding on items that interest me.
Thanks for responding to Tophatter's experience survey, Joanne!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I did not receive batteries with my muscle stimulation machine and have not been able to find the type it requires. I notified Tophatter when they asked me to rate the item but had no response. Also one jewelry set was not the quality I expected. I have been very happy with my other purchases.
Thanks for responding to Tophatter's experience survey, Barbara and we do apologize for any inconvenience.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Again, thank you for your feedback and continued support!
Kind regards,
Graciela
Tophatter has really reached deep can make sure their customers are taken care of they have went beyond regular customer service to make sure their customers are happy I used to be with tophatter a long time ago and had some problems boy has it changed for the best I don't know why I came back my dad said something about the site so I thought I would check it out again I'm having a lot of luck over there a lot of fun and getting some great stuff for low prices the auctions are great considering eBay no longer has auctions they only have buy now options mostly thank you again tophatter for caring about your customer
Hi Clayton! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
One of these watches is big but can't see the dials. Another smart watch keeps changing the time on it but other stuff I got is great.
Hi Morris! Thanks for responding to Tophatter's experience survey!
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Kind regards,
Graciela
WHILE BEING A CUSTOMER OF TOPHATTER, I HAVE EXPERIENCED THE GREATEST CARE AND SERVICE FROM PEOPLE I HAVE NEVER MET IN PERSON. THEIR LOYALTY AND DESIRE IN PROVIDING THE BEST CUSTOMER SERVICE IS WHAT MAKES ME KEEP COMING BACK TO THE BIDDING TABLE. THEY TRULY CARE ABOUT YOUR HAPPINESS AND CONCERNS. TRULY AN AMAZING VENUE. I HAVE MADE TOPHATTER MY OWN PERSONAL AND EXCLUSIVE PLACE TO SHOP FOR MY SMALL BUSINESS NEEDS, TWO BIG THUMBS UP! AN A+ RATING, 10 OUT OF 10 STARS!
Hi Calvin! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
I have been surprised by the quality of most of the products. Any issue was promptly taken care of to my satisfaction. Its quick and easy to bid on items Ive been looking for. The prices are insanely low. I am a customer for life!
Hi Elaine! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I love the items that I have purchased from Tophatters and I believe the items I have recieved already have arrived by the date given to me or stated on their item on Tophatter.
Hi Natalie! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
Great prices on excellent quality goods. Exciting bidding and more fun to win. Have fun and bid away''''
Hi John! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
It's fun just give it a chance and look and see what you can get it's amazing all a good price I tell you all about it just give it a chance and you'll see what I mean
Hi Margaret! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Love this site. Love to see the new items pop up. Customer service is very helpful. Most of the times I have received seem to be of good quality.
Hi Jason! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I like the sight a lot but TOO many sellers don't honor the sale. I have bought many things of all types. And they are good to refund the dishonored sales or when problems with items but it is a major frustration to think you have bought something(usually in my case as a gift) only to find the seller chose not to honor the sale
Hi Randy! Thanks for responding to Tophatter's experience survey!
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
Kind regards,
Graciela
I am (was) very new to Tophatter, and I accidentally hit bid while just trying to touch my screen to scroll, it has happened 3xs, so now I am not allowed to bid anymore. While touching the screen to scroll down on my phone, I hit the bid button by accident. By the way, the day I accidentally bid and cancelled 2xs, I did make "6" purchases!
I will go back to wish.com which has mostly the same products, and eBay.
Bidders be careful while scrolling down, it is very easy to make this mistake!
Hi Elle! Thanks for responding to Tophatter's experience survey and we are truly sorry to hear what happened.
I understand the disappointment this incident can cause. The block is only temporary and will release automatically. Please review Tophatter's cancellation policy here: https://tinyurl.com/y8uzqbag.
Thank you and we hope to see you again!
Graciela
TOPHATTER is my go to website for affordable jewelry and gadgets. I love that there is a free shipping category! Shipping is pretty quick too! I've ordered so many things for my friends and I don't have to wait forever for my orders. My new phone charger came today, that was super quick so happy!
Thanks for responding to Tophatter's experience survey, Marilyn!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I have been pleasantly surprised with the products I have received. The quality of the jewelry has been good. I wish the delivery was faster but that wont stop me from ordering more.
Thanks for responding to Tophatter's experience survey, Lou!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Kind regards,
Graciela
The only thing I dont like is the delivery time. You dont know how long it will take to get your items and then you get a review request before you receive your order.
Thanks for responding to Tophatter's experience survey, Wesley!
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Kind regards,
Graciela
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Thanks for responding to Tophatter's experience survey, Nancy!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela