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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Have had great fun bidding on and winning things, it's like Christmas all the time... Have had some issues with products but it has always been taken care of. Love this site!
Tophatter is one of my favorite sites when I'm looking for unique items at a very good price. Their betting wars are exciting and thrilling once you find an item you really want and winning. I highly recommend this site to everyone.
Thank you for your review, Anabell!
I'm excited to hear Tophatter is one of your favorite sites and you enjoy bidding!
We look forward to continuing to provide a fun auction environment with quality items.
Kind Regards,
Angelique
Ive bout over 45 items from you bt problem is for an item of $2.00 i cant believe the shipping is twice as much. So buy something for $1.00 but then 6-9 to ship i am not likeing that.
Hi Cathy,
Thank you so much for your review, much appreciated.
I am sorry the shipping price didn't meet expectations. Shipping prices are specified by the Seller and the costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost.
Once again, thank you for your review.
Kind Regards,
Angelique
Very please with the items i purchase, the only down side take long to received the items but everything el se is nice an rgood price
Hi Manny,
Thank you for your review.
I'm pleased to hear you're happy with all of your purchases and understand your concern in terms of shipping.
Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Warm Regards,
Angelique
I ordered an Aduro dash cam, it was used, really looked dilapidated. But the iPad got was pretty good; dented but works real well. Battery tester was also good.
Here's why I gave just three stars:
1) Not much selection.
2) They apparently do not check the quality of the merchandise sellers sell.
This site is definitely worth visiting occasionally, but that's about it.
Customer service is pretty good.
Thank you for your review, David, it's very much appreciated.
We want you to be completely satisfied, but understand sometimes that isn't the case.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
I'm happy to hear you've been satisfied with customer support.
For any problematic items, please contact our dedicated customer support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
I have been Christmas shopping without leaving my home! I love all the bargains! Saved hundreds! Thanks Tophatter!
Hi Kathy,
Thank you for your review.
I’m so happy to hear you're able to find products for yourself and those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Had one fake silver coin so far rest good so faran the reel I got was very cheap made also rest was good so far
Hi Jason,
Thank you for your review.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
I havent been disappointed in the items I received. Some I like better than others but thats normal. For the prices you really cant beat it. Bidding is so much fun! I love it!
Hi Geneva,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Great place to shop! Bidding is a good way to get items at super prices, but if bidding is not your thing you can always browse sellers sites and use the buy now option. Overall I give them 5 stars
Thanks! You’re awesome for thinking of us and leaving a review, we appreciate you, Melly.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
I've enjoyed setting at my PC and watching for great items to come to bid on. Not all for me but I've brought quite a bit. My wife says its my new favorite site to stare at. Truth be told some items are not GREAT but I've found those few Diamonds in the rough that I love when I receive at mailbox. Items will only get better if more people come to site and take look and try it out. The most you could really lose is buck or two because I've yet to find item that didn't work. So give it a try maybe you will like it. It is fun to bid with no charges if you lose, you only pay when you win a item BID.
Thanks for responding to Tophatter's experience survey, James!
Thank you for sharing your experience and insights. We truly appreciate that! We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
I would ave to say that the majority of the items I have bought, have been of VERY cheap quality. Sometimes you'll find something worthy of your dime and time, but more not than yes.
Thanks for responding to Tophatter's experience survey, Julie!
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.
Kind regards,
Graciela
I enjoy shopping at Top Hatter because they give such a wide variety and have many new and unusual gifts! Always get my gifts and purchases on time and with ease!
Thanks for responding to Tophatter's experience survey, Mike!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
Top Hatter is very good and helpful I will keep useing your site I just wish thangs would get to me sooner so you don't have to refund me other than that I really enjoy Top Hatter
Thanks for responding to Tophatter's experience survey, Robert!
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Kind regards,
Graciela
Tophatter is a Great auction sight. Fast service, easy to use for bidding. Tophatter has everything and anything you might want or need at a fair price.
Thanks for responding to Tophatter's experience survey, Marianne!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I just love the savings and all of the different merchandise I can bid on. I'm glad I found the website on Facebook.
Thanks for responding to Tophatter's experience survey, Rhonda!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Regards,
Graciela
This site is full of a great many items at reasonable prices, shipping is too expensive. And sometimes an item might be presented to be something not what it is in actuality.
Thanks for responding to Tophatter's experience survey, Holly!
I am sorry that the shipping cost did not meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
Kindly note that Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
Thank you and let us know if you need any help!
Regards,
Graciela
I really like Tophatter. But there are a few drawbacks.
1. You can get items at a low cost.
2. Most, I feel, are of good quality.
3. The auctions are fast paced and riveting.
4. I will not use any other auction site.
I just wish I understood how to get started selling on the site myself.
Thanks for responding to Tophatter's experience survey, Daniel!
Thank you for your kind words and continued support! Please see this link for full details on how you can start selling on Tophatter: https://bit.ly/2Lk76w1.
If you need any help, please contact our dedicated customer support team for assistance. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Kind regards,
Graciela
Love shopping on this website its easy and convenient, wide variety of merchandise, good quality products, fast and efficient service. Thank you for giving me this opportunity to bid on the things I love
Thanks for responding to Tophatter's experience survey, Patricia!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Kind regards,
Graciela
I hate the way some items pop up then even if you bid the price goes up up up I guess though that is what makes some prices a deal.
Hi John! Thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
10 stars, 5 stars for the quality of the items, and 5 stars for the customer service team, I also like being able to have the option to buy the item and get your bids back. You're never too old to Deal Dash.
Hi Ronald! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
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Hi Leah,
Thank you for your review!
I’m pleased to hear you’re having fun bidding on Tophatter and you're happy with customer support.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique