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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Tophatter is addictive - that is good and bad. It is fun to see what is being offered for auction, but, there are so many of the same items. I have found that the necklaces are nice and last a long time. Some of the rings last a long time and then I have some that the inside of the ring starts to discolor. But it is worth it because you get them so cheap. All in all I have had really good luck and have been pleased with Tophatter! Thanks!
I have ordered about 100 items and love just about all of them! Some items take a while to arrive but other than than I love it!
Hi Lisa,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Found some nice things on the site that where delivered in a timely manner, however you must pay close attention to what you are actually receiving. Most of the coins are copies/replicas.
Hi Harland,
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
It's great that you review the item description, we highly recommend so.
Have a great time on Tophatter!
Kind Regards,
Angelique
All the descriptions are there. You can find any and all merchandise you can imagine. It's so much fun
Thank you for sharing your experience with us, Ronda.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I am a coin collector and I am very pleased with all my purchases thus far, I will continue to build my collection off of this site.
Thank you for your review, Tony.
It is fantastic to hear you have been pleased with your purchases.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Sure you win. But do you receive the item. Yes you get your money back in time, a long time. I won 3 drones from two different sellers never received any of them. Sellers make labels and never ship which causes your money to stay tied up waiting for Tophatter to refund. Won 3 led lights for kids room, never received any, again had to wait for refund. Sellers also will send something else instead of what you won. Jewelry proved to be cheap dollar store items. Electronics cheap and broken. Impossible to get a refund without shipping item back to seller at your expense. Cheaper to toss in trash. Sad thing is Tophatter let's the same sellers keep selling.
Hi Terry,
Thank you for sharing your experience.
We surely want you to be pleased with all of your experiences on Tophatter and I'm genuinely sorry to hear your encounters haven't always been pleasing.
We do have measures in place to ensure sellers who don't honor a sale receive strong selling penalties for failing to follow our guidelines. Our system detects when this has occurred and applies the penalty automatically as part of our quality assurance process.
What I have done is issued a $5.00 Tophatter store credit to your account associated with the address you are writing from now. The credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks. I hope this helps you find something you love.
In terms of the problematic items, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
Everyone & everything on Tophatter is just amazing. I have found that the products can range in quality from good to great! Try it just once & you will be hooked when you get your first item virtually free! Come join all of us Tophatters, you'll be glad you did :)
Hi Rebecca,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
I love Tophatter! They have great variety and there always seems to be plenty of item s that I' interested in. There was only one time that I did not get my item and I mentioned it when I received the request for rating. And they made good on it immediately. Good going!
Hi Bonnie,
Thank you for your review.
I’m elated to hear customer service has met your expectation and you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love when people ask where did you get that? Then I get to introduce them to the site if they have not heard of it!
We are happy to hear such great feedback, Cozetta! Thank you so much for your review.
Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Generally very good. Quality of product isn't the highest, but generally ok. Support is generally good.
Thanks for responding to Tophatter's experience survey, Robert!
I’m pleased to hear your overall experience has been a good one.
As an FYI - if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I like Tophatter because its fun. They have stuff to buy or bid for instance kitchen and house hold items that I can actually use to make cooking more enjoyable. Thanks for being a fun and useful platform.
Hi Kris,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I received my products earlier than expected
I had to get a magnifying glass for instructions and the compatibility to certain other electronics was not made clear in the advertisement.
Hi Juan,
Thank you for your review.
I'm glad to hear delivery time exceeded your expectations.
Sorry to hear the instructions for your item was challenging to see. Unfortunately, only the details provided by the seller in the item description is available. If for some reason you experience issues with instructions I recommend doing a Google search to see if you can find additional information on the product that may be useful.
Additionally, it's helpful if you rate items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform.
In terms of the item description being unclear please know Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I AM hooked on this site... Absolutely love this site and the products
I AM very pleased. Will continue to order
Hi Mary,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
LOVE TOPHATTER AND THEIR CUSTOMER SUPPORT IS AWESOME! PRODUCTS ARE GOOD QUALITY AND REASONABLY PRICED. JEWELRY IS ESPECIALLY AWESOME!
We are delighted to have you as a valued member of the community, Dawn! Thank you for writing your review.
I’m glad to hear that you are pleased with pricing, products and that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have found wonderful items on here that I would never have found in a million years. Ive seen items and have had the opportunity to bid on them. I have given them as really unique gifts and am usually asked where I got it. I always tell them about the site.
We are delighted to have you as a valued member of the community, Linda! Thank you for writing your review.
I’m so happy to hear you're able to find products you love for yourself and those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Some of the items are cheaply made and come only with Chinese writing. Read descriptions carefully or you may not get what you think you are. I wish there was more American made items. I have received beautiful rings, coins, sheets and collectible paper money.
Hi Hazel,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We definitely urge shoppers to read the item description so I'm glad to hear you do just that.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Everything is A one class. Not broken always the right item. The items are always good quality. I really enjoy getting the box N opening it, because I often buy different items at the same time. It's always a great surprise!
Hi Christine,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most products are in great shape. However theres a few items not worth receiving.on the other hand most items we are thrilled with.
Hi Richard,
Thank you for taking the time out to write a review, much appreciated.
I'm pleased to hear you are happy with most of the items you received. We definitely want you to be happy with all the items, however, we understand that's not always the case.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I'm very happy with Tophatter it's always easy to win the things that I want!
It is also very easy to bid and to pay for my stuff...
Hi Tina,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
My daughter turned me on to shopping with Tophatter and I have turned my brother- in-law on to using Tophatter. I simply love the idea of endless opportunities to see and purchase items that I probably would not see during my usual shopping excursions at a store. I have been pleased with nearly everything Ive purchased and Im always excited about opening each package. As a matter of fact, even my two year old granddaughter eagerly says, lets open and see whats inside. Though I have yet to return an item, I appreciate the ease of the opportunity to do so and your quick response time in answering questions, as well as troubleshooting lost in transit purchases. I often have others in mind when I purchase some items and this has brought smiles and delight to the faces of those individuals. I must remember to thank and reward my mail person who Im sure at times, gets a little overwhelmed with my many purchases.
Hi JoAnna,
Thank you for your review. It is fantastic to hear you enjoy Tophatter and have been pleased with the help and response time from our support team.
I’m so happy to hear you're able to find products that bring a smile to the face of those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Kind Regards,
Angelique
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Hi Holly,
Thanks a bunch! I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
As a FYI, please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique