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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I wish there was more time to pull up things and read them. I'm an insanely fast reader, but even I have issues reading while live bidding. Perhaps a "Coming up in the next hour" section where we can preview things, make sure they come in a size we need (or quantity), or READ REVIEWS, before we start bidding.
Some is great some isnt have 2 items to return no printer available for attaching a mailing address need a shipping address to return to please expediting this matter would increase your value to me
Hi Debra,
Thank you for your review.
We want you to be happy with all of your purchases, but realize this isn't always the cases.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I have been purchase an item because of picture or way that they are showing or describing looks nice and funny but when you receive product after pay for, they are too far away, its fake, they are laughing from customer and their money...
Hi Rexio,
Thank you for your review.
I'm sorry that the items offered on Tophatter didn't meet expectations. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If you have a problem with an item, I recommend contacting our customer support team here http://tinyurl.com/j8eo7hu for help with the matter.
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique
Great deals, efficient shipping, great products. Who could ask for more? Very unique products that you cannot get anywhere else.
Hi Irwin,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you're happy with the deals, shipping, and product on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Everything is Amazing including the staff. Easy return and reimbursement. Great deal anytime. Very accomodating staff and easy reply to each message. Love Tophatter
Hi Eloisa,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Being relatively new to Tophatter, I have bid successfully on only a few items. Except for one item, the items arrived as scheduled and in good condition. A set of Bluetooth headphones arrived with sound from one side only. Tophatter immediately refunded the entire cost of the headphones. In my book, Tophatter deserves a rating of A+++++.
Hi Larry,
Thank you for your review.
I'm pleased to hear you're happy with the product and policies on Tophatter.
We appreciate your support. Thank you for shopping Tophatter!
Kind Regards,
Angelique
Pros:
You do not have to pay for bids.
Instant gratification
Many times on a low bid won item, they ask if you want to trade your win for a generous amount of bids.
There are American venders in which the quality and description are accurate.
Cons
There appears to be no regulation on sellers.
Many items are junk and falsely advertised. I have been burned a lot.
They only post select reviews that are very positive, so buyer beware.
Many of the sellers are from China and items take a long time and poor quality.
Hi Lance,
Thank you for your review.
I appreciate you sharing your experience. I'm happy to hear you're satisfied with how bidding works and have been happy with some of the items you received.
I definitely want you to be pleased with all of your purchases, but realize that isn't always the case. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
For any problematic items, please reach out to our customer support team here http://tinyurl.com/j8eo7hu
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I love the jewelry. I've bought several rings and a few necklaces. They're always beautiful and cost very little.
Hi Carol,
Thank you for your review.
I’m glad you're happy with your purchases.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
I am greatly pleased with tophatter, the one item that I received that I wasn't happy with they gave me a refund right away, no questions asked, the site is easy to use and paying is very easy, since I found this site, I got every day sometimes 3 or 4 times a day just to see what they have new and interesting, love it
Hi Viola,
It is wonderful to hear you're pleased with your experiences on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have had many wonderful shopping experiences with Tophatter. The only problem I had was handled efficiently and quickly by customer service. I would recommend Tophatter to everyone. There are other online auction sites but Tophatter is by far the best.
Hi Janis,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Have bought some really nice stuff, some has been basically junk, so pay attention to what you bid on - and really pay attention to the shipping cost. Look at the reviews of others. I'm learning to do that before I bid and buy. Some deals are awesome... others. Buyer beware.
Hi Debi,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
We definitely want you to be happy with all of your purchases, but realize that doesn't happen each and every time. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
For any problematic items, please reach out to our customer support team here http://tinyurl.com/j8eo7hu
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I get way more wrong items delivered then was ordered! I have stopped using this site! Very unhappy with this site! Wrong items sent wrong size wrong color or just not even the item that was ordered!
Hi Kim,
Thank you for your review.
I'm sorry to hear your experience on Tophatter has been less than satisfactory, we surely want all of your experiences to be great when shopping on Tophatter.
Please know we will do all we can to make the situation right. In terms of the problematic items you received, our dedicated customer support team should be contacted to address those concerns here http://tinyurl.com/j8eo7hu.
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique
Love this site. I have more fun on this site then I ever did sites such as eBay One of my very favorite things is not only can I find what I need or what Im looking for its a great value, I know when a few seconds whether or not I got it, and in the most part speedy delivery
Hi Jaye,
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
I live Tophatter, it is convient, quick, fast delivery, very satisfied with everything. I Live this place...
Hi Monica,
Thanks a bunch! We appreciate your kind words. I’m pleased to hear your overall experience has been a great one.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Some things are not as they apper in the pic. Sone of things are great. Its hit or miss. Its good for what you pay.
Hi Willie,
Thank you for your review.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Thank you for shopping on Tophatter!
Kind Regards,
Angelique
Every thing sent has been very good will keep on buying for these sellers it has all come very fast and we are very happy with it used some for gifts it was so nice
Hi Mary,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I stumbled across Tophatter on Facebook and always loving an auction, I went to check it out. The prices were awesome! I bought a ring, cool pillow case and leggings and spent under $20.00 for all of it! I got it all within 2 weeks! I love what I bought, the prices were great and I'll be back to shop the auctions again, soon!
Hi Sammie,
Thanks a bunch for taking the time out to share your experience. I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I. Bought over. 70. Items. But. Only. A few. I dont like some items are broken when arrived. The seller refunded my money right away. Was great. Service
The site is fun to participate in. Ive purchased about 12 iteems. Some were very good buys some turned out to be JUNK BUT if things wernt right ( Damged or not as promoted) my money was Promptly refundeed so the site is for real and reliable. I'm a FAN
Hi Karl,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We want you to be happy with all your purchases on Tophatter, and I'm happy to hear we were able to address the times you weren't completely satisfied in a way pleasing to you.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have been pleased with one to two items out of the 15 or so i have ordered. They are very good at tricking you into thinking youre buying something different. I will never purchase anything on this site again. Its unfortunate that i bought everything on a whim that night and didnt figure out everything was junk before purchasing more
Hi Calli,
Thank you for taking the time out to share your experience.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique
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Hi Jan,
Thank you for your review.
I realize the auction can go quickly, and I encourage you to set reminders for items to give you more time to read the item description. Reminders can be set for items by clicking the heart icon, or by clicking Set a Reminder.
We will notify you that an item is coming up for auction shortly before it opens for bids and when you click the reminder, you will be taken to the live auctions where your item will open for bids in a few minutes. This gives you time to read up on the item before bidding.
We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions and thank you for yours. I will be sure to pass along your suggestion to offer an item "coming up" status 1 hour before the auction opens.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique