On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I received is very good quality and well worth the money. The styles are a ante garde. Just what I like.
Tophatter treat you right really love shopping an bidding it a great place to spend my money spend all day sometime!
Hi Robert,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you love shopping on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I give it four stars only because sometimes it does take quite a while for The purchases to arrive but other than that it is excellent
Hi Versie,
Thank you for your review!
I'm glad to hear you find Tophatter to be a good place to shop.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact customer support here http://tinyurl.com/j8eo7hu and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you!
Warm Regards,
Angelique
Great products great Price enjoyable fun site once you try you will get hooked and will be back nothing more can be said but come and play
Hi Vicky,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I'm All ways 99 percent happy with the products, I would recommend tophatter to everyone. Thank you for good customer service
Hi Pam,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Clothes come from china too small let customer know clothes come from china not big enough for me i'm a size 22
Hi Edith,
Thank you for your review!
Sellers have the ability to ship items from any location of their choosing, and some ship from multiple locations to get items to you more quickly. Therefore we do not show a seller's location on item listings, and instead, we provide an expected range of time to deliver.
I'm sorry to hear you find clothes not to be size appropriate. Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic item, please contact our support team here http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
So far so good only one no two items not satisfied with the quality of product not the delivery top better is a nice way to shop like the live auctions
Hi Janice,
Thank you for your review!
I'm glad to hear you love shopping on Tophatter.
We want you to be pleased with all of your items, but understand that's not always the case. Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
I spent hundreds of dollars the first time I discovered this site. It's fun to get a great deal and win an auction but so disappointed once I started receiving my prized winnings.
You get what you pay for and picture does not necessarily represent what you get.
Most electronic items don't work with my Android products.
:(
Hi Michael,
Thank you for your review.
I'm glad to hear you found great deals and have fun bidding on Tophatter.
We want all of your experiences to be great, and I'm sorry to hear you've been disappointed with some of the items.
Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I have only seen rare and hard to find item's with excellent prices always something to buy or bid pn
Hi Clarence,
Thank you for your review.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
For the money, no complaints. Its a fun site. I have been happy with all my purchases thus far. Sometimes documentation be is lacking but you can muddle through it.
Hi Dave,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Pretty good site overall. Too much stuff from China that takes forever to arrive, can't be returned, and is frequently defective stuff. As long as you watch the seller and avoid the "Kims"... it's OK
Hi Dan,
Thank you for your review.
I'm pleased to hear you've had an overall good experience on Tophatter.
We surely want you to love all of the items purchased on Tophatter, and I'm sorry to hear that hasn't always been the case.
Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I have bought several items a lot of jewelry and have been pleased with the quality considering the price I paid. I no longer wear my diamonds and golds and I am loving the look of this jewelry, I have bought a tablet, a watch and a camera and am waiting on their arrival,
Most of the things are junk from china that takes forever to arrive if they arrive. I also found several items that if you look in the browse section can be bought for a fixed price---several items were selling for $50 that you could buy for $12. Also, the mailing charges are simply a money maker----way to high for the charges indicated.
Hi Richard,
Thank you for your review.
The struck-out price and buy now price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https://tinyurl.com/yc6sdknh) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform. Shoppers on Tophatter decide how high they are willing to bid for every item, and may stop bidding at any time. You can often find great deals here on our platform if you have a maximum bid in mind and stop bidding at that price. We encourage you to shop around to make sure you're getting a fair or reasonable price on our platform.
We are always looking for the best performing sellers in terms of quality, shipping speed, experience and scalability. We value all sellers who strive for excellence and who can make contributions to the platform.
Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding. To review all the item details prior to bidding click the picture to find everything the seller has provided.
Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I'm fairly new top Hatter I'm going to be here from now on I love this website for purchases within a week I receive them all better than what the picture show thank you
Hi Denise,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
I love this site. I like the variety of items offered. I control the quality of items that I bid for. I like the fact that if I am dissatisfied with a product I get immediate response to my request. I feel I am missing out on great deals when I am not on the site shopping. It is addicting to bid for deals.
Tophatter themselves is good! Any issues I had they took care of it right away. The items for auction 99% is good but there were a few a didn't care for! Wrong item, not what was listed, cheap, and never received. I do enjoy Tophatter even with these issues because they do stand behind the buyer!
Hi Christine,
Thank you for your review.
I'm glad to hear you've been pleased with your experience on Tophatter.
We aim for perfection but realize we have a long way to go. With that said, I'm sorry to hear some items haven't met your expectations.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Received the BAG EMPTY Tracking Number is 9400 1368 9523 8365 1838 39 Would Like To See Some Type Of Followup. Thanks, Darwin
Hi Darwin,
Thank you for your review.
I was able to locate the order number 62500020 connected to the tracking you provided, thank you.
I'm sorry to hear you received an empty package. A refund has been processed for Order #: 62500020. Refunds must always be issued back to their original payment source. Because you paid with PayPal, the time-frame when you can expect your refund will be determined by the funding source. Please contact PayPal directly if you have questions about this refund: https://www.paypal.com/selfhelp/article/FAQ1212.
Have a wonderful time shopping on Tophatter!
Kind Regards,
Angelique
Most of the items I have purchased have been excellent. A few products have been a disappointment, but all in all I give it Two Thumbs Up
Hi John,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases from Tophatter.
We want you to be happy with all of your purchases but realize that isn't always the case.
Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Over allI am satisfied with the items I have ordered and received except some of the rings fit a lot smaller than size stated. And the "Little Fairy" pendant isn't very little.Its more than twice the size I thought it was. Really need to read about before bidding. Just wished They All gave sizes in inches NOT Cm's.
Hi Renee,
Thank you for your review.
I'm pleased to hear you've been happy with your purchases on Tophatter.
We want you to be happy with all of your purchases, but realize that isn't always the case.
Please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on this policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Just follow the rules and be honest. I have purchased many items in the past and always very satisfied.
Hi Harley,
Thank you for your review.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Endid,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping, we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique