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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I find another item to bid on.
Fewer now because I was an obsessed bidder for awhile.
Bidding is fun entertainment.
I love what I find and sometimes the best thing is to wait my turn in bidding for a very low price. Strategy!
Ive had a few issues that customer service always respond to swiftly and provided clarifying steps of a return.
Very satisfactory.
Excellent selection of lingerie clothes and bling. Great watches and computer gadgets. Very good quality for the price. The most expensive part is the shipping, and many items ship free or for less than $5. Good customer service that answers questions within 12 hours. Honorable return policy for 30 days. Great for Christmas early shopping. Buy yr mother in law and sisters in law gifts and negligees. Beats Victoria Secrets and NO TAX to be paid! I luv Tophatter and buy every day!.
Hi Larry,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m so happy to hear you're able to find products you love for yourself and for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Kind Regards,
Angelique
I have loved everything that I bid on and won. All items have been of good quality and received on time.
All the jewelry that I have ordered, about 30 items, have been beautiful!
All the descriptions have been right on point. The products have been good quality. I am VERY pleased with Tophatter.
Hi Ruth,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Freezes up on your site only think you need to improve your site or update it please i really like your site but having to many problems with the bidding and winning with the issue
Hi Mark,
Thank you for your review.
I'm sorry to hear you're experiencing freezing while using Tophatter.
Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu. Thank you!
Kind Regards,
Angelique
I have to say you guys were outstanding I really do love you your product your prices everything about it the only thing that I would like to see that you make these companies do is when we order seeds from you guys is put a name on the seed let us know what it is because when we get it its just a little bit a package of seeds in the bag we dont know which ones they are and I order a lot of seeds so thats kind of crazy thats one thing I dont like about it makes me 91 order seeds
Hi Rhonda,
Thank you for your review!
It is fantastic to hear you have been pleased with the products and pricing Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices.
Thank you for letting us know about your experience concerning labeling of the seeds. I recommend rating the items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Thank you for shopping on Tophatter!
Kind Regards,
Angelique
Just wish shipping was faster other then that I love the bidding and the prices I also love the fact that you can search for things that you are looking for!
Hi Pamela,
Thank you for your review!
I'm glad to hear you love bidding on Tophatter.
We appreciate you sharing your experience regarding shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Warm Regards,
Angelique
Tophatter lists items for sale by the item number. However, when we receive the items we've won, we are burdened with task of searching through hundreds of or printouts by the USPS tracking number. I've already suggested to Tophatter that it should require all Sellers to indicate the "ITEM NUMBER" in the package when they ship the item. Needless to say, my suggestion fell on deaf ears; otherwise I would not be writing this message. Time is of the essence, and Tophatter would save us a lot of valuable time by requiring Sellers to indicate in their shipping packages the ITEM NUMBER(S) of each item shipped, and as the item(s) were listed by their item number(s) on Tophatter. C. F. Miller
Hi Carl,
Thank you for your review.
We appreciate you sharing your experience.
We value suggestions from those people who use our product most for improving, thank you for yours, it hasn't gone unheard. We encourage all sellers on Tophatter to provide invoices.
There are many sellers on Tophatter that do provide invoices and we also realize some do not. I apologize for the inconvenience, I know it can be time-consuming going through packages for multiple items.
I'll be sure to bring this concern up to our seller support team.
Kind Regards,
Angelique
I love this website, I can bid on things that I like and not pay an overwhelming amount especially when your living on a budget. I'm already doing my Christmas shopping early, also there items are very quick to arrive. I love it
Hi Tina,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Fantastic prices and fast delivery there's is no better don't pass it. Best on the net. The bidding is a blast and they have made shopping fun again. You've got to give it a try.
Almost better than average, Tophatter excels in some areas and is below average in others.
In my experience, nearly everything I've won in auction that needs batteries or has a motor is a failure. They don't work no matter what is done. I don't buy those items any more.
Some items I have really wanted take a month to get. It would be helpful to shorten the amount of time a seller has to send an item.
I occasionally receive an item with no paperwork of any kind. A return address is in a foreign language and there is no statement. It's not possible to return items that don't work, are broken or are received in used condition when something new was expected.
Jewelry is generally Tophatter's strongest suit. I've not had an issue with jewelry.
With a few administrative tweaks, Tophatter could be a topnotch company.
Hi Dr Cate,
Thank you for your review.
We appreciate you sharing your experience. We definitely want you to be happy with all of your purchases but realize that isn't always the case.
I want to let you know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. Please see the full policy here https://tinyurl.com/yd75uc6e
For any problematic items, I recommend reaching out to our customer support team for help here http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
I really dont like this web site because all the stuff i have gotten is from china and not good quality. I bought like 30 items and most of them is junk and it costs to much to send it back to China. Dollar tree has better items and for just a dollar and i receive them right away after i pay and check the item..
Hi Geraldine,
Thank you for your review.
I'm sorry that the items offered on Tophatter didn't meet expectations. We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
You mentioned receiving a broken box and broken necklace, please reach out to our dedicated customer support team here http://tinyurl.com/j8eo7hu for help addressing the issue.
Warm Regards,
Angelique
Very good and great prices. I will definitely shop there again. Shipping isn't bad. Bidding is good too.
Hi Liz,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Great stuff quick and easy just a great time. Fast bidding love the free shipping and most of the time pretty fast.
Hi Mike,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
I was skeptical at first but have gotten some nice items for great deals! I accidentally won an IPad mini at a great discount and couldn't have been more excited! There was another item I accidentally bid on and won but was promptly refunded with no problems at all.
Hi Laura,
Thank you for your review.
We appreciate you giving Tophatter a try. I'm happy to hear you found items you like at a great deal.
Thank you for your continued support. We look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Good serrvice dependable shipping i have purchased many items I was scrolling through my phone screen and accidently bought something i paid for it then asked for a refund they refunded no questions asked it was my fault This is a very fair auction site!@
Hi Brian,
Thank you for your review.
I'm pleased to hear you're happy withTophatter customer service and the shipping times.
We look forward to continuing to provide you with the best shopping experience.
Kind Regards,
Angelique
Like the quickness of bidding, items are displayed so you know whats being bid on. Havent experienced many problems besides they are quickly responsive..
The bet ever online shopping luv it they are great when letting me know when shipped, when delivery day. I don't think I could ever ask for another shopping site very satisfied with everything the items received. Always rated my items I recived
Hi Cindy,
Thank you for your review.
It's wonderful to hear you've had a great all-around experience on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Excellent by far, best site to deal with, no problems with any aspect of Tophatters in purchasing or refunds.
Hi Pat,
Thank you for your review!
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
After buying some items the items are much smaller than what they appear or they are copy's or copper. Lookin at the value of the items I purchased they only cost. 99 cents copper coins. I will still look for items but will read very close before I bid. I only keep them it will cost more to send back then what they are worth.
Hi Victor,
Thank you for your review!
I'm sorry to hear some items didn't match the description in terms of size.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
For problematic items, I recommend contacting our dedicated support team for help here http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
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Hi Brenda,
Thank you for your review.
I'm pleased to hear you're happy with customer service and having a great time bidding on Tophatter!
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices in a fun auction environment.
Warm Regards,
Angelique