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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I've purchased over 50 items from Tophatter and have gotten some really great deals. However many items though from china may look good but quality is subpar, often not worth shipping costs to even return item.
I appreciate that you take care of things if there something that is not right with a order and for really caring about what we think of the product when we get. Thank you very much I have order about a hundred things on here only had 3 so far that I didn't care for and you took care of that right away. Ty. Rosetta Gibson
Hi Rosetta,
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Have a wonderful time on Tophatter.
Happy Bidding,
Angelique
Tophatter is a lot of fun. I like the free shipping items and most of their items are great. I just love bidding on Tophatter. I recommend it.
Hi Brenda,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Nice items for the most part and would love to sell on tophatter one day they really take care of there costumers love it
Hi Robert,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one and we hope to see you as a seller soon!
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Cheap $#*! made to look like the real thing. Look very carefully for the word copy or tribute to etc. many coins have misrepresenting pics for what you might get.
You think you bid on a silver dollar and you get a copy the size of a dime.
Hi Jazz,
Thank you for taking the time out to share your experience.
We definitely want all of your experiences to be great and I'm sorry to hear that hasn't always been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
I have bought many items and have no complaints. Love the convince of getting on line and finding products I want and getting them at a fair price..
Hi Regina,
Thanks a bunch! We appreciate your kind words. I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
TopHatter has done fine for me but I can no longer do business with you because of shipping method. The Post Office lost two of my ordered items! The Post Office says that tracking shows that they were delivered to my mail box but I assure you they were not. The Post Office says case is closed and I lose my money. I want to take the Post Office to small claims court. (Thank You)
Hi James,
Thank you for sharing your experience with us!
I realize how frustrating it must be to bid and get a great deal on an item you love, only to find it never makes it to your home. I'm truly sorry that this happened.
Tracking numbers are used to confirm the delivery of packages to buyers, and these transactions are considered successfully completed unless the item arrives at an incorrect location.
We understand that sometimes packages become lost or stolen after delivery. Unfortunately, we are unable to cover these situations under our Buyer Protection, see full details here https://tinyurl.com/yc6sdknh
What I was able to do as a one-time courtesy is issue a store credit on your account in the amount of $5.00. This store credit will automatically apply to your next purchase of $6.00 or more and expires in two weeks. I hope this helps.
Thank you for being a valued customer.
Kind Regards,
Angelique
Some things were either late, broken, or wrong. Items will look cheaper than in picture or description. Very dissatisfied
Hi Alesi,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Kind Regards,
Angelique
This is the worst $1.00 bidding site there is, the quality looks nothing like the pictures, they have a way of making you believe youre getting a great deal on whatever it is youre bidding on, I have bid and purchased my last item on here when and if I ever get my winnings, the wait time and tracking on it is AWFUL. If I want to buy cheap useless plastic crap, Ill just stick to the Dollar Tree and Family Dollar here in the United States. Youve been warned on their low quality products.
Hi Ruben,
Thank you for taking the time out to respond to the survey, much appreciated.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved
In terms of shipping, I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
We hope you decide to give Tophatter another try.
Kind Regards,
Angelique
Fantastic website to bid on and buy items. Large selection of goods and real easy to use! Have purchased many items in the period that I have used it and extremely satisfied!
Hi Richard,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
This is really a fun place to shop. It moves fast and you know right away if you have won the item you have bid on. Shipping isn't the best, very slow so you need to shop very early 1 month plus if you are buying a gift for someone. If it were not for the shipping this would be an excellent place to shop. It is fun however.
Hi Ernest,
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
I definitely understand wanting what you paid for to arrive as soon as possible. When I order online, I'm eager and ready to receive my item ASAP. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
We look forward to continuing to provide a fun auction platform with a variety of quality items.
Kind Regards,
Angelique
I cant seem to turn Tophatter on without bidding on something. The prices are excellent and shipping is fast. The venders are very friendly and after ordering a couple of times with them, I have even gotten personal handwritten thank yous and once I received an extra surprise gift with my order. I just love this site and its lots of fun too.
Hi Elizabeth,
Thank you for your review.
I’m elated to hear you’re having fun shopping on Tophatter and are happy with shipping times.
We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
This site is great. Easy to use, and fun bidding against other people. I have bought a good amount of jewelry and I would say 95% of it is very pretty, size is right on and it looks real. I get lots of compliments. The greatest thing is if you get something that doesn't look right or doesn't fit they will refund your money no questions asked. I love some of the clothing but if your curvy don't get it.
Hi Debbie,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one and we have been able to address your concerns in a way that has been satisfying.
In terms of any clothes that may not be size appropriate, I want to let you know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love shopping with yall. The quality of the items I have purchased thus far have been great. When I have had an issue with an item your cumstomer service is top class. Also I haven't had to wait as long for my purchases like when I order from the other site ( Wish). I'm using them less & yall more due to all around service & quality. Thanks from one happy shopper.
Hi Christine,
Thanks! You’re awesome for thinking of us and leaving a review, we appreciate you.
I’m glad to hear that our dedicated support team left an impression and pleased to hear you're happy with shipping as well. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We are delighted to have you as a valued member of the community.
Happy Bidding!
Angelique
Tophatter is a new, refreshing approach to onsite auctions! It's fast-paced, fun and exciting. And, the option of a direct buy rather than bid on the products is an innovative idea, because the "set" prices are truly a bargain! Bookmark this site TODAY!
Hi Don,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have loved everything I have purchased. Good service. Merchandise is delivered when promised or sooner.
Hi MaryAnn,
Thank you for your kind words and continued support! We truly are delighted to hear you've been satisfied with the products and service.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I've been very pleased with just about every item I've purchased and found the bidding process a great deal of fun too! Most of all, I am amazed at the great customer service I've received. On the rare occasion when a package was lost, I wished to return an item, or something arrived damaged... the problem was taken care of quickly and courteously.
Hi Karen,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Fun and exciting to scroll through the products and bid. When the products arrive they are just as I expected. I enjoy this site very much.
Hi Ovide,
Thank you for your review!
I’m pleased to hear you’re having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Great prices and products and I enjoy bidding and out bidding other people. The items o received were of good quality
Hi Mona,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Product choices and prices are amazing, best of all when I had a problem with a shipment, it was resolved almost immediately. Making it easy to put my confidence and trust in Tophatter to do right by the customer.
Hi Andrew,
Thank you for taking the time to write your review, much appreciated.
I'm pleased to hear you have placed confidence and trust in Tophatter and are satisfied with how your concern was addressed.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi John,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We surely want you to be pleased with all of your items, but understand that it's not always the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique