TophatterReviews 7,894

Thanks for responding to Tophatter's experience survey, Ernest and we're sorry to hear about the misrepresented and damaged packages.

Kindly be advised that Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.

With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.

If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Thank you and regards,
Graciela

Thanks for responding to Tophatter's experience survey, Ramon and we're sorry to hear about your experience.

If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Thank you for understanding.

Kind regards,
Graciela

Hi Steve, thanks for responding to Tophatter's experience survey!

Thank you for your kind words and continued support!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Kind regards,
Graciela

Hi Jimmie, thanks for responding to Tophatter's experience survey and we are sorry we did not meet your expectations.

If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Kind regards,
Graciela

Hi Clark, thanks for responding to Tophatter's experience survey and we are sorry we did not meet your expectations.

We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.

Kind regards,
Graciela

Hi Lois,

Thank you for your feedback and we are terribly sorry to hear you had issues with your orders.

Please be advised that if you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Thank you,
Graciela

Hi Marti! Thanks for responding to Tophatter's experience survey and for taking the time to tell us about your experience. Based on several factors including the location of the buyer, the location of the seller, cost of the order, history of returns requested, and the reason for the return, a return request will result in one of the following four outcomes:

1. You may receive a refund for an item, and return will not be required.
2. If you live in the United States, you may receive a free return shipping label to cover the cost of returning your item.
3. If you live outside of the United States, you may receive a store credit to offset the cost of returning your item.
4. You may return the item and assume the cost of return shipping on your own. In any case, we are happy to offer easy returns for any reason, for up to 30 days from delivery.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.

Please see full details about Tophatter's Buyer protection and Return policy in our FAQ: http://tinyurl.com/h7xokwj, http://tinyurl.com/jeura4f.

Thank you for your understanding,
Graciela

We're sorry you feel that way, Mark. Positive reviews are just as real as any negative received. These are users who have excellent experiences with their purchases and using the site in a whole. We had over 600 negative reviews, but there are more than 1,000 positive reviews and they're here: https://tophatter.com/review.

Also, if you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Thank you,
Graciela

Thank you for sharing your experience, Lillian and we're so sorry to hear that! For any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located here: https://tinyurl.com/yc6sdknh.

Kind regards,
Graciela

Thanks for responding to Tophatter's experience survey, Ronnie and we apologize for any inconvenience.

When you shop, you'll only be shown items that are available to ship to your location. The shipping price listed on each item will reflect the shipping price to your country. Please see link for full details: http://bit.ly/2F9v79L.

If you have other questions or clarifications, please contact our dedicated customer support team for assistance. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.

Regards,
Graciela

Hi Art,

Thank you for writing your review.

I'm sorry to hear our customer support response time didn't meet your expectation. When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

In terms of printing the label, sometimes personal printer and software settings can alter the dimensions of the label being printed, resulting in the label being too large or too small. This can be adjusted in your printer settings.

Additionally, it sounds like you may be experiencing some lag when bidding. Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu. Thank you!