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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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A lot easier to get the things you want. You can bid to win it or you can buy it without bidding. Shipping is very cheap & not having to wait too long on delivery.
Although I like what I've bought, the values stated for some of the items are way over-valued. Example: I paid 10 for an item that was valued at 250 but could have gotten it for 40 on 2 other sites. I still saved money and am happy with my purchase but don't like the tactic of jacking up the value to possibly sell higher than its actual value.
Hi Karen! Thanks for responding to Tophatter's experience survey!
The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f
As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
Thank you and let us know if you have more questions.
Regards,
Graciela
I can buy things I never thought i could at I could other wise. I am so addicted to tophatter. I don't always buy but I love to see what is up for auction.
Hi Katherine! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Lots of good things. At good prices. Would recommend to all my friends and family. Good ideas for gifts, or things to keep the kids busy.
Hi Donald! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Great prices, great products, fast shipping, havent been disappointed so far, but leaving a review with 100 characters is not always easy
I was satisfied with the items I bought. The only down side was gauging the size in inches. I also bought a 3XL shirt that was more like small, but overall, I am happy with every item.
Hi Brenda! Thanks for responding to Tophatter's experience survey and we apologize for any inconvenience.
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you and regards,
Graciela
I have had some bad experiences with sellers, but as for Top Hatter, you are the best. Your Customer service is above and beyond! You have won me over as a satisfied happy buyer.
Hi Sally! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. We have worked really hard to satisfy our customers and deliver the best customer support.
Please continue to visit Tophatter for more exciting items!
Happy bidding!
Graciela
Overall ok
Its good for passing time
I really can't sya to much yet, I only started 2-3 weeks ago... That is not enough time to give a perfect review... time will tell
Hi Eveline! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience with us!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I have bought several things thru TOPHATTER and some things have been nice and some have not. I have ordered things that have arrived broken or not as they appear in the picture. Sizes of items that are listed as cm, mm, ml, etc., also need to be listed by the system used in the US since we dont use the metric system. This could alleviate A LOT OF CONFUSION.
Hi Teri! Thanks for responding to Tophatter's experience survey and I'm very sorry that our services haven't met your expectations.
Tophatter has strict guidelines which require sellers to accurately represent their items for sale. Our product review team has reached out to a few sellers who had misleading images and are working to ensure the listings are correct moving forward.
With this said, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide the item is what's intended. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Additionally, with our easy return policy, a return request can be open for an item for any reason within 30 days from delivery. See full details here: http://tinyurl.com/h7xokwj.
If you need assistance with any orders, please don't hesitate to reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
Graciela
I have enjoyed this site and have recommended it to everyone I know. Prices are good and I absolutely love bidding.
Hi Michelle! Thanks for responding to Tophatter's experience survey.
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Tophatter is the best! It is fast paced and doesnt get costly on most of the thing offered. Also if you have a problem the support team is awesome and get back to you long before the time given.
Hi Shannon! Thanks for responding to Tophatter's experience survey.
Awesome and thank you! We appreciate the positive feedback!
We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
I am very pleased as how fast my items get to me once I order them. I have had a few arrived broke but that is only about o% of all that I order and I order a lot.
Hi Donna! Thanks for responding to Tophatter's experience survey.
We are excited to know your Tophatter experience has been great and we greatly appreciate your continued support!
Be sure to let us know if there’s anything we can do to make your shopping experience even better.
Kind regards,
Graciela
I've had things arrive broken. I'm paying for S&H but the items come in a paper & slight bubble wrap envelope. So items are easily broken. Some items come without directions. Everything could and should be better.
Hi Lynn! Thanks for responding to Tophatter's experience survey and we're so sorry to hear what happened.
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Kind regards,
Graciela
Nice job these guy did with thid app
What can i say if u are patient and bid right u can get some good deal on stuff
Hi Oscar! Thanks for responding to Tophatter's experience survey.
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Very professional service thanks nice product great price and very fast delivery I recommend this west side
Hi Jose! Thanks for responding to Tophatter's experience survey.
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Have fun bidding!
Graciela
Most things I have ordered have come in before date they said it would. There was a couple things that didnt come in and tophatter was quick to refund
Hi Sandra! Thanks for responding to Tophatter's experience survey.
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Have fun bidding!
Graciela
To date I have bid on and won about a half dozen different items including a smart watch, in the ear blue tooth head set and a pocket watch. In total I've spent less than 20 bucks and all of the items I've received so far are excellent quality and well worth a hundred times what I paid. All of the items have arrived earlier than advertised and in perfect condition. I highly recommend this ap just for the sheer fun of it all.
Hi Robert! Thanks for responding to Tophatter's experience survey.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Have fun bidding!
Graciela
Always find great deals and a very fair and stand by you items site. Always fixed any problems right away!
It's very addictive but very fun. I find myself on it all the time. I have gotten some really good deals on some nice items. My wife is even getting into it.
It is a fun app with a great selection at good prices. My biggest disappointment is the amount of time it takes to get my purchases.
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Hi Dale! Thanks for responding to Tophatter's experience survey!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Happy bidding!
Graciela