TophatterReviews 7,894

Hi Donald! Thanks for responding to Tophatter's experience survey and we apologize we did not meet your expectations.

We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see https://tinyurl.com/yc6sdknh for full details.

Regards,
Graciela

Hi Davis! Thanks for responding to Tophatter's experience survey and we're sorry shipping times did not meet your expectations.

We will forward your comment regarding shipping times to our Product and Development Team for review and consideration.

Kindly note that there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.

Thank you and regards,
Graciela

Thanks for responding to Tophatter's experience survey, Barbara.

Please remember that on Tophatter, there is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.

If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Also, when you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Thank you again for your feedback and we do apologize for any inconvenience this has caused you.

Kind regards,
Graciela

Thanks for responding to Tophatter's experience survey, Roger and I'm terribly sorry your overall experience did not meet expectations.

We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Full details on our return policy can be located in our FAQ here: http://tinyurl.com/h7xokwj.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (http://tinyurl.com/jeura4f).

As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

Buyers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Best regards,
Graciela

Thanks for responding to Tophatter's experience survey, Robert and I'm terribly sorry to hear the seller failed to honor your sale.

This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.

Please also be advised that if you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Thank you for understanding.

Kind regards,
Graciela

Thanks for responding to Tophatter's experience survey, Marcia and we're sorry to hear you received an incorrect size.

Please also be advised that if you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.

Thank you for understanding.

Kind regards,
Graciela

Thanks for responding to Tophatter's experience survey, Steven.

The team here in Tophatter is thrilled to hear such good feedback.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Thank you for your support!

Regards,
Graciela