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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Bidding is easy. Great selection of products to bid on. A fun site that anyone can do. Glad I finally opened the site. Enjoy it so.
The Tophatter system is good to buy stuff, but sometimes if you do a good betting (pay little) the merchant most likely will send you a defective or rusty item.
Couple of times I got a refund when my betting was very low and Id win.
Hi Louie,
Thank you for your review, much appreciated.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't always been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
You can find just about anything on TopHatter. Everyone can find items from the kitchen to the bedroom.
Thank you for your review, Darby!
I'm so pleased to hear you're happy with the selection of items on Tophatter.
Have a wonderful time shopping!
Kind Regards,
Angelique
It's my favorite app! The few times I had to return an item, they were on top of it THE SAME DAY! Always very pleasant and helpful. I do not have any complaints about TopHatter
Thank you for your review, Christine!
We are humbled to hear Tophatter is your favorite app. I'm truly glad to hear you enjoy shopping on the app and pleased you were satisfied with our return policy.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
You can find a combination of nice things at Tophatter. Coins, jewelry, fragrances, watches,
Toys an more can all be purchased at Tophatter.
Thank you for your review, Fay!
I'm glad to hear you are happy with the selection of products offered on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter is amazing. I recommend this site to everyone. You would not be disappointed everything you can think of they have it here. What I love about Tophatter is that I can either bid or just purchase what I want.
We are happy to hear such great feedback, Che! Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I am really impressed with this website so far. My items that I have received are exactly as pictured, or better. The ease of paying was seamless and easy. I used my PayPal to pay and as soon as I did, it directed me right back to the site. Tracking works well, but some things do come from far away and took some time to receive. I had a credit and it was automatically applied and I did not have to ask for it. Straightforward, clean, simple and seems to be VERY secure. Questions are anticipated at checkout--good idea!
Hi Tish,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
I have been very pleased with the items I've purchased and the one item I wasn't happy with, Tophatter's customer service was excellent with refunding without me even having to ask!
Thank you for your review, Susan.
I'm glad to hear you are pleased with your purchases and our return policy,
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
I very much enjoy to compete to win and purchase something. It's fun and every thing that I have received from Tophatter I have really liked. Thank You! I look forward for more fun and wins!
Hi Mark,
Thank you for your review.
I'm excited to hear you're happy with your purchases and have fun bidding on Tophatter! Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Ive had issues with several items received not working, damaged or just plain wrong! Customer service has always been top notch.
Hi Tamara,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that you're pleased with our return policy, and our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have enjoyed bidding and buying items from tophatter. Most of the items
Are great. I keep coming back for more. You can always return what you are not happy with. The prices are fantastic
Thank you for your review, Debbie!
I'm glad to hear you're pleased with our return policy and enjoy bidding on Tophatter.
We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
I truly enjoy searching & finding interesting items. The cool part is the reminders. I only had one problem so far. I purchased an item that was thin metal. It was wrapped very nicely for protection. But the Mail Carrier folded it to fit in my mail box! I managed to get the fold out but I feel the Sender should have marked the package "DO NOT FOLD"! That would help in the future.
Hi Rich,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm glad to hear you enjoy browsing as well as shopping on Tophatter.
I'm sorry to hear about the issue with your item but pleased to hear it worked out in a satisfactory way.
Please know shoppers have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Have a great time shopping on Tophatter!
Kind Regards,
Angelique
I have been very satisfied with my items. I have found Tophatter to be reliable, and efficient. Orders are delivered on time. And in perfect condition.
Thank you so much for your review, Susan!
I'm pleased to hear you've been satisfied with your experience on Tophatter.
We look forward to continuing to provide a great experience.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
T H creates an impulse environment, which causes you to "JUMP" before it gets away. Because of the fast turnaround, you never get to see all the listing. Dont fear because there is a large percentage of repeats, because they dont have enough items to complete a "cycle" without repeats. What you may not know is if you click an item you will see inventory for that item. I was hooked for a while but now its something I check every once in a while, which I suspect is what they really what you to do.
Hi Mike,
Thank you for sharing your experience.
We encourage each shopper to view the item description in full and I recommend setting reminders which will allow more time to read the item description before bidding.
Reminders can be set for items by clicking the heart icon, or by clicking Set a Reminder.
We will notify you that an item is coming up for auction shortly before it opens for bids and when you click the reminder, you will be taken to the live auctions where your item will open for bids in a few minutes. This is a great way to make sure you don't miss out!
Have a wonderful time shopping.
Kind Regards,
Angelique
Great website but they need more products a lot of the repetitive saying stuff day after day after day need more variety
Thank you for your review, Jason!
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique
Tophatter gives great service and i havent been disappointed with anything ive purchased. I shop everyday!
Hi Roger,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your
Friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
3. A 3 for some items a 10 for others its hit and mis. Very very very disappointed. That's all. Wow even this is so ridiculous
Hi Dlo,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
The clothes are very small. The colored earrings are much lighter in person. The rings are beautiful! Everything comes from China. Purses and totes are much smaller than they appear in pictures.
Thank you for your review, Marion!
I'm sorry to hear some of the clothes haven't been size appropriate. Here is a size conversion chart that may help https://tinyurl.com/ya99eeal
Sellers on Tophatter come from around the globe: US, UK, China, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Have a wonderful time shopping and again, thank you for your review!
Kind Regards,
Angelique
Very habit forming but fun! It dont take me that much to tell what I feel but I guess rules are runs. I bought a camera like go-pro for one dollar
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Thank you for the wonderful review, Michele!
I'm glad to hear you're happy with product selection and having a great time bidding on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique