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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with my delivery which came alot sooner than they stated. I will continue to be a customer & have
I have purchased some good items at good prices, but I have also been caught by some very misleading zingers. For example, I won an auction for what appeared to be a rifle optic with a laser, as shown in the photo, but then got only a laser. I had to click and read description and buried in there it said laser. I also bought a monoscope which clearly states "night vision" and in the picture has a green illuminated photo, but then got it and it was a complete lie. Tophatter should shut those individuals down who mislead or flat lie about what they are offering. Have received some good items to, and the bidding process is exciting.
Hi Rick,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https://tinyurl.com/yd75uc6e) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
This is my new favorite way to shop! Its a fun and exciting. Its a fast auction items start at 1 dollar and you know if you won fast I love it when i won!
Hi Amanda,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Been happy with most all I have gotten. Would like to know how to get extra items I have bought. I got a ring that when it got here was missing a stone. You gave me back my money, but my wife thinks its awesome and I would like to get another one?
Hi Wayne,
Thank you for your review.
I'm pleased to hear you're overall pleased with your experience on Tophatter.
I'm happy to help provide instruction on how to purchase more of the same item.
There are two ways to check to see if a seller still has an item for sale or to see if there are more available for purchase from other sellers.
Since you purchased from the seller before:
1. Click My Orders: https://tophatter.com/users/orders
2. Click the item name
3. Click the item name again on the next page
4. Scroll down and click the seller's name to view their items for sale
From this page, you can click on an item and either Set a Reminder or use Buy Now on available items, to purchase them without waiting.
To search for similar items:
1. Click on the "magnifying glass icon": https://tophatter.com/catalogs/search?query= at the top of any Tophatter page
2. Enter some keywords describing what you're looking for.
Warm Regards,
Angelique
My wife and I found Tophatter and have really enjoyed it. The bidding is fun, we love the quickness of each item. The products have been as described and most arrive within a couple of weeks.
Hi Matt,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter and having a fun time bidding. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Everything I purchased was Great! I mostly ordered Jewelry and was very pleased with every piece I bought. I would highly recommend you to anyone. Thank you
Hi Kelly,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear you're happy with your jewelry purchases.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Love the app. Just wish there was a way I could skip over things I dont like so they wont keep popping up
Back up camera no monotor, no good, picture misleading to some products. I guess you just have to deal with it..
Hi Bill,
Thank you for your review and continued support! We truly are delighted to have you as a valued member of the community.
We hope you'll be delighted with every purchase, but if for any reason you’re not completely satisfied, you can request to return any item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
You can also quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help.
Warm Regards,
Angelique
Ive had a few things that broke within a day, sometimes something IS to good to be true. But for the most part things are as youd expect.
Hi Kim,
Thank you for your review.
I'm sorry to hear some of your items broke so quickly. No worries, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Very impressed by the website and how quickly everything seems to run. I have not had any issues any items.
Thank you for your review, Brenda!
I'm so pleased to hear you're impressed by Tophatter, thanks again!
Have a wonderful time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have found most of the items on this site are good items they are well built and they are very nice the jewelry is beautiful I like this site and I will shop shop shop
Thank you for your review, Wilma!
It is fantastic to hear you have been pleased with your purchases.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
The product that I have received is just plain good product. I have fun to see if I can get a good deal and to out bid other people
Thank you for your review, John!
It is wonderful to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Several items that I wanted came up for auction, but, I was so busy looking at all the great things available on the website, that I missed most of the things I was interested in. I even bought a couple things that I didn't know that I wanted. Really fun to browse through the website here. Highly recommended to all.
Hi George,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
I recommend setting reminders for items that interest you. Reminders can be set for items by clicking the heart icon, or by clicking Set a Reminder.
We will notify you that an item is coming up for auction shortly before it opens for bids and when you click the reminder, you will be taken to the live auctions where your item will open for bids in a few minutes.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Tophatter is though some things go crazy high. As long as you dont need the item right away its good. Some things come really fast and some items... I forgot I had even bought because it took 1+ months to get.
Know what you are bidding on, set the top price you will bid. Then bid and bid fast, this is a very fast moving auction..
Thank you for your review, Peggy!
Have a wonderful time bidding on Tophatter!
Kind Regards,
Angelique
Tophatter your site and team is great! The few items that Ive bought have arrived in timely manner and is in great shape! I love item Ive bought and will continue to buy! These items are above and beyond great deals and a lot fun! Thank you again Tophatter team!
I love your products. Im addicted. So. Many neat products. My co workers cant wait for me to show them my latest prize from your site. Reasonable too., love your stuff. Cant wzit to get my next one. Tank you for such beautiful. Things
Thanks a bunch! We appreciate your kind review, Melanie!
I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love Tophatter! Its exciting, fun, great offers, nice things, doesnt take long for items, and they even offer you a money back guarantee! I never had to send anything back! Its all nice! And I love what I got... and what they offer! So, tip your hat off to Tophatter!
We are happy to hear such great feedback, Dodi! Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
My favorite auction website. There is a huge variety of products and the shipping is fast even for items shipped from China and Hong Kong.
I love not waiting days or a week for the auction to end, my favorite quick auction site1
Thank you for your review, Nichole!
We are humbled to hear Tophatter is your favorite website. I'm pleased to hear you're happy with the products and shipping times.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It's been a great experience in tophatter. I can not say enough. Thanks for a awesome experience ordering great merchandise.
Thanks! You’re awesome for thinking of us and leaving a review, we appreciate you, Anthony!
I'm glad to hear your experience has been great on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Hi Brandy,
Thank you for your review.
I'm glad to hear shipping times exceeds your expectations.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique