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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Pretty good stuff cheap price it's a lot off knock offs but they so cheap it just don't matter so far my experience has been great and a lot off fun
I have gotten many great items for such a low price. The jewelry is so unique and the chains are great. It's very easy to bid and pay for.
Hi Donna,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter always has interesting items. You may get lucky and get a real treasure for far less than at other sites or the mall. Great gift ideas are here, too.
Hi Kathy,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Not all is like it appears. For instance I bought a Power water pick and Flosser. Yeah it was powered by my thumb. Also they show a gun scope and even what the reticles look like with a Lazer. I got 3 of them. I just got the lazers. But they are food about refunds so that a plus.
Hi Michael,
Thank you for your review.
I'm happy you have been pleased with our return policy
We appreciate you shopping on Tophatter, thank you for your support.
Kind Regards,
Angelique
I love this site! It is so fun and you really get good deals! I certainly recommend TopHatter! I check the site everyday to see all the new deals to bid on. I recommend downloading the TopHatter App!
Hi Sue,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Enjoy the website
Have had one poor quality item out of the 8 ordered. Not a bad average. However, the item that did not work was the one slated for my husbands gift. A bit disappointing. Also cost the most.
Hi Alyson,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear your overall experience has been a great one and genuinely sorry to hear about the gift for your husband.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
We truly are delighted to have you as a valued member of the community.
Have a great time on Tophatter!
Kind Regards,
Angelique
Some things I've seen cost a lot more in reputable stores. This site is my favorite. I will continue to use.
Hi William,
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Had good luck with this so far. And if there is a problem taken care of quickly. Would recomend to people.
Hi Cliff,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I just LOVE Tophatter. This auction website is better than all others. Simple and convenient. I did all my Christmas shopping here and will continue use Tophatter.
Hi Christina,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
This site is so much fun. The products are as good as advertised if not even better with crazy savings!
Hi Eve,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I am still waiting for my Yazole watch purchase to arrive that I purchased in April (if it arrives at all). I have purchased two other watches at extremely good deals that never arrived (one was never even shipped) although they were in stock when I won the auctions and are still available on your site today. One was a fashion bling watch and one was a T8 Smartwatch. Tophatter refunded my money rather then send them to me at a loss. Both are selling $10+ more than I paid for them. I am waiting to find out whether I get this watch or whether you just refund my money again to save Tophatter a sale at a loss. Sometimes I feel like I have been cheated out of a good deal.
Hi Perry,
Thank you for your review. I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I've only ordered 3 things so far and received 2 but the 2 I have received have been as advertised and have come within a week or so. So far, so good!
Hi Greg,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
All my items came quickly, I really like this site. Purchase some Christmas presents and gifts. I'm sure they will love their items.
Hi Judy,
Thank you for your review. We are delighted to have as part of the Tophatter community.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
As a 1st time bidder, I really was skeptical about all this quick bidding, but I thought let me try this and see what its all about. I signed up, very easy, I bid on a Smart Watch, won it for 9dollars and was really excited. I was a little "iffy" about using my debit card, but again I did it. I was sent a confirmation on payment and tracking #'s. I received my package ahead of time, and when I got it, it was in great condition and it worked. I am very satisfied with my 1st buy and I will continue to BID! Thank You TopHatter... :)
Hi Rachel,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I am mostly satisfied with Tophatter. There are, however, a couple of issues I'd like to address. 1) When I "win" a bid, I cannot bid on anything else until I pay for the first item. I don't like paying for one item at a time. Also, I miss out on other items on which I'd like to bid. Waste of time. 2) Some of the items I ordered in early May have yet to arrive. This is aggravating as I have missed important events for which these items were purchased. 3) If I cancel items, I should not be prohibited from bidding on further items. A person should have the rights to change his/her mind. If you want my money, I've got to be allowed some flexibility.
Hi Andrea,
Thank you for your review.
I'm glad to hear you're overall pleased with Tophatter and happy to address your concerns.
1) I'm sorry you were unable to continue bidding on items. In some situations, we require payment after purchases before bidding again. For example, buyers purchasing Fashion brand items must pay each before bidding again on the next item, and new buyers must pay for their first order before they can bid again.
We also have a constraint in place which makes it so that buyers who have multiple cancellations must pay after each purchase until more successful purchases are completed.
2) I'm sorry to hear that the shipping time doesn't meet expectations.
I definitely understand wanting what you paid for to arrive as soon as possible. When I order online, I'm eager and ready to receive my item ASAP. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
I personally want to thank you for your patience as well as assure you, we are working towards improving in terms of getting items to you expeditiously. On each item, you'll find an expected range of time to delivery, and it is recommended to check this out prior to bidding if you need your item for a special event.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
3) I understand the disappointment this incident can cause in terms of being blocked for purchasing. The block is only temporary and will release automatically. Please review Tophatter's cancellation policy here: http://tinyurl.com/z6fpw8f
I hope this information has helped.
Have a great time shopping on Tophatter.
Kind Regards,
Angelique
So far everything has worked as advertised. I have contacted customer support twice and both times they have responded quickly with answers and solutions. I was also able to quickly get a refund on one item that did not work when I received it. These people are very easy to deal with and are customer friendly, which is very rare.
Hi Jim,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Everything I ordered was great and I love bidding. I get a lot of compliments from my friends and family
Hi Stephanie,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm so pleased to hear you love bidding on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Some of the items I won in the auction were really nice and others were very cheap. Before bidding check the items out carefully before bidding.
Hi Dianne,
Thank you for your review.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
The bidding experience is ok. The merchandise is very uneven in quality. Sometimes it is good, sometimes it is gumball machine quality or dollar store quality. Often the products are very damaged and very clearly returns. Lately many of the things I have ordered have not worked. It costs more to return them than what I payed in the first place. You take your chances on this site. However I have received many things I have been happy with. Use PayPal to pay. You will be glad you did if something never comes.
Hi Kathleen,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great stuff love to shop here couldn't be more satisfied spend many nights bidding on things it's also fun...!
Hi Hollie,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Raymond,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique