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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Although most items are very nice, the toys are not always the best quality. I have had them delivered without the correct number of items per product. Sometimes the paint is not of good quality.
There is only one item I have not received yet, that says it should have been delivered already. All other items have been excellent and delivery times are on point. I am missing a sheet set that was ordered and said would be here by May 19th. It must be delayed for some reason. But I love this site.
Hi Georgett,
Thank you for your review!
I'm glad to hear you're happy with the products and shipping times
In terms of the item that is missing, on Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
Warm Regards,
Angelique
Fun, fast bidding. Very nice merchandise, love the items I've won. Easy to contact. Glad to be a Tophatter!
Hi Michele,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding and you're happy with the products.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I'm tired of orders I've paid for getting canceled with no notice to me (I can't keep my checking acct balanced because money gets put in without my knowledge), Things I receive are not as described (and this happens a lot more than it should), clothes bought are always the wrong size because they are Chinese sizes, (to the point where I won't order them again), and no one answers emails to explain anything, no matter what the question is. I'm aggravated to the point of not ordering again, and I've been a REALLY good customer. But I am continually frustrated by refunds I know nothing about, not getting items because of refunds I know nothing about, and items not being as described.
Hi Cydney,
Thank you for your review and continued support! We truly are delighted to have you as a valued member of the community.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed.
Customer service is our top priority and I'm concerned that you mentioned you haven't received a response from our customer support team which lead me to review your support history.
In a review of your support history, I've found that our support team has responded to multiple emails the last response, today, June 4th, 2018 at 1:19PM PDT regarding Order #: 62781013.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Warm Regards,
Angelique
Every item I have purchased is what I have wanted. It is easy to bid and receive the items I purchased.
Hi Tara,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
I love to shop on this app especially at Christmas time or family's birthdays.
I like to buy my grandkids games and personalized books for all of them too.
Hi Nancy,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I have dealt with a few online sites like Tophatter, but let me tell you they DO NOT TAKE CARE OF THE BUYERS! To this date I have spent a lot of money with Tophatter and they have always taken care of me.
Hi Debbie,
Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community.
I'm glad to hear you feel secure shopping on Tophatter.
Kind Regards,
Angelique
I received this package and the butterfly wing was bent and broke and wrote to you about replacement of this item on 5-23-18. Is anyone going to respond to me about it or just ignore? I love the earrings and would like them replaced! Please respond and thank you
Hi Cindy,
Thank you so much for your review.
Customer service is our highest priority and I'm concerned that you mentioned you haven't received a response from our support team which led me to review your support history.
In a review of your support history, I see my colleague responded to your email regarding Order 65325779 (Butterfly Ear Cuff and Earring) on May 26TH, 2018 at 8:43AM, PDT.
A refund was issued on May 26,2018, in the amount of $3.00 back to MasterCard (1114). It can take 1-3 business days for the refund to be reflected on your credit card statement or bank account.
If you have any questions about your refund please contact your card-issuing bank by calling the toll-free number on the back of your card.
I hope this help. Have a great time shopping on Tophatter.
Kind Regards,
Angelique
I have left numerous messages to top hatter about my refunds. I haven't received one item and they were supposed to refund me my money. On the status it reads refunded, but I don't have the in my account. There is another situation to where the package and the product was damaged. I sent them back, and again it reads refunded, but no money in my account! I am disappointed there is no phone number to call, and my messages haven't been replied to.
Hi,
Thank you for taking the time out to write your review, much appreciated.
I'm more than happy to look into the refund for the items you mentioned. In order for me to do so please provide the Order number which appears on your My Orders page.
You can also reach out to our dedicated support team here http://tinyurl.com/j8eo7hu for details regarding your refund.
Kind Regards,
Angelique
I enjoy online the only thing, it take so long for the things i bid on take so long to arrive to me.
Hi Deborah,
Thank you for your review.
I'm glad to hear you enjoy shopping on Tophatter.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
I personally want to thank you for your patience as well as assure you, we are working towards improving in terms of getting items to you expeditiously.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Have a great time shopping on Tophatter.
Kind Regards,
Angelique
Inexpensive, as long as you are not in any rush to receive your items. Need to read fine details, or you might be disappointed in your item.
Hi Deb,
Thank you for your review.
We encourage shoppers to read the items description for all items, so I'm glad to hear you make an effort to do just that.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Awesome products. Love to see more fragrances. Thank you for making this a fun shopping experience all the time with a wide range of products.
Hi Jaye,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Seller supposivly combined my orders in one pkg. No ring and they wont refund or send me the ring I ordered.
Hi Hannatu,
Thank you for your review.
I reviewed your account and I see a refund was issued for Order #: 60601703 (2Pcs Lovers Ring for Women New Stunning Luxury Jewelry Pink 5A CZ Wedding Heart Band Ring Never Fade), which was left out of the shipment.
The refund was issued May 24,2018, for Order #: 60601703 in the amount of $5.00 back to MasterCard (2130). It can take 1-3 business days for the refund to be reflected on your credit card statement or bank account.
If you have any questions about your refund please contact your card-issuing bank by calling the toll-free number on the back of your card.
I hope this helps clarify. Have a great time shopping on Tophatter!
Kind Regards,
Angelique
TOPHATTER does provide excellent service in product resolution.
Any product that did not meet quality, was damaged, misrepresented is addressed by TOPHATTER without having to wait to speakers to customer service. Some purchased items are immediately credited, some you will need to return with the prepaid return label provided by Emil from TOPHATTER that you will need to print address labels and return.
I am highly satisfied with TOPHATTER process, and customer service if any issues with items you buy.
Tophatter wants to know that they are backing the buyers on the purchases made.
Hi Marina,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression and you're pleased with our return policy. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoyed the bidding process and the fact that there were products that if you didn't win in the first go you would only have to wait for a couple of minutes and get to bid again.
Hi Stacy,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Overall a wonderful experience. If there is a problem, they take care of your problem right away, thanks tophatter
Hi Linda,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter aims to please! I've received different items that were unwanted and Tophatter always settled my problem, either with a refund or with information that wasn't included with the bought item.
Hi Joan,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression and you're happy with our return policy.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Everything runs quickly, you many attempts at items, and if you want to forego the bidding process and pay a flat fee, that is offered as well. Sometimes the pics are quite misleading, so you MUST read descriptions carefully.
Hi CV,
Thank you for your review.
We encourage shoppers to read the items description for all items, so I'm glad to hear you make an effort to do just that.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that some items haven't met your expectations in terms of representation.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https://tinyurl.com/yd75uc6e) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Love that it only takes 90 second to win on Tophatter, you can set reminders for your favorite items, and if you don't want to wait you can go in and shop your favorite sellers with the Buy I
Hi Laurin,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Its very fun and addictive. You get things at cheap prices ans its awesome. I love it. I have only had one issue with one seller by not shippping
Hi Linda,
Thank you for your review.
It is fantastic to hear you are having a great time bidding to win on Tophatter and are happy with the bargain prices.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
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Hi Deana,
Thank you for your review.
I'm glad to hear you're pleased with most of your purchases.
Sorry that all the items have not met your expectations, we surely want you to be happy with all of your purchases.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique