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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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WHERE YOUR GETTING A+ RATINGS FROM IS BEYOND ME, ALL I SEE IS COMPLAINTS NON-STOP FROM ALL CUSTOMERS EXCEPT THE REVIEWS YOUR OWN STAFF AND FRIENDS PUT UP, YOU ASK WHICH ITEM I AM REFERRING TO, WELL IT'S ALL 9 CHEAP SH1T ITEMS I BOUGHT AND 2 I NEVER RECEIVED BUT PAID FOR. YOU CAN TRY AND SMOOTH IT OVER ALL YOU LIKE BUT THE SAD FACT IS THE RUBBISH YOU AL SELLING IS "SECONDS" THAT WOULD NOT SELL ANYWHERE ELSE, FULL STOP.
I HAVE RATED THE ITEMS I RECEIVED AND ALL GOT ONE STAR BECAUSE THEY ARE DIRT.
ANGELIQUE YOU SEEM TO HAVE LOTS OF EXPERIENCE ANSWERING COMPLAINTS, YOU SEEM TO HAVE AN ANSWER FOR EVERYTHING EXCEPT THE SH1T POOR QUALITY OF THE ITEMS YOUR SITE IS SELLING AND THE NON EXISTANT CUSTOMER SERVICE.
Have bought several items from this sh1t site and have yet to get anything of any quality, all items are cheap plastic Chinese crap that would not sell anywhere else,
Feedback you see on site is nothing but false reviews from staff and other idiots who dont know any better, AVOID.
Customer service non-existant or automated, all a big CON.
I have received some great deals and great items. Clothing does not fit. Way smaller than American sizes. Most items are described well, but I have been ripped off three times by ads for items with confusing descriptions and pictures that do not match what you are actually buying. Read everything carefully before bidding.
Hi Daniel,
Thank you for your review.
I'm pleased to hear that you have received some great deals while shopping on Tophatter.
In terms of the clothes that haven't been size appropriate, please know you can request to return an item for up to 30 days from the date of delivery.
You mentioned you received some items that didn't match the description. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help
Kind Regards,
Angelique
I love everything about it except the cost of shipping and to get around that they have a free shipping area as well
Hi Geoff,
Thank you for your review. I'm glad to hear you love shopping on Tophatter.
I am sorry the shipping price didn't meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I HAVE ENJOYED CHECKING OUT TOPHATTER THESE PAST FEW WEEKS AND HAVE PURCHASED MANY TIMES. I AM ADDICTED TO THIS SITE-GREAT PRICES-LOVE THE BIDDING PROCESS-SO QUICK AND EASY. I AM ALSO THRILLED AT HOW FAST MY ITEMS SHIP. KEEPING MY EYE ON THIS SITE FOR SURE!
Hi Sherri,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Just my opinion on the subject, some products i can say are worth my time but would be exciting if the products were worth my time and money.
Hi,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Everything is as it's promised. Shipping is slow on some items, but very satisfied with what I've bought.
Hi Robert,
Thank you for taking the time out to write a review, much appreciated.
I'm pleased to hear you've been happy with your purchases.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
I personally want to thank you for your patience as well as assure you, we are working towards improving in terms of getting items to you expeditiously.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
Thank you for your patience. Have a great time shopping on Tophatter.
Kind Regards,
Angelique
I check out Tophatter every day. Love it. Most of the time the items are of good quality and work fantastic. They are always as described and very reasonable.
Hi Lynn,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
All at once i went in to my ordered items and a lot have disappeared no idea where they went and they have already been paid for, where did they disappear to the clouds? I know one thing was a very pretty rectangle Aquamarine ring size 8. That the last time I looked it said it was shipped it's gone not sure what else, but wish my whole list of everything I have bought would reappear.
Hi Mary,
Thank you for your review.
In terms of the items not showing, this usually happens when a second account is inadvertently created. Please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Thank you for shopping on Tophatter.
Kind Regards,
Angelique
Great deals and fun place to shop easy to get a great deal and fun quick auctions simple layout to navigate
Hi Timothy,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
I have liked the biding system and the fact that you can pay later, even if you win the bid. It just takes a while to get to you. I also enjoy the way they do refund and stuff like that.
Hi Chelsea,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Much of the merchandise on this site comes from China directly. Much of it may be described as "Chinese Junk." There are legitimate items on this site. One of them is an Android iPad. You bid on them in a 90 second frenzy. Some of the images are misleading. Read the descriptions CAREFULLY. I did get a neat little set of "Minions" ( Despicable Me characters) that are tiny but nicely made and fun to have. Some of the items are the things you see at the end of grocery and drugstore counters.
Hi Paul,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https://tinyurl.com/yd75uc6e) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Kind Regards,
Angelique
This is a real auction site! Constantly going. And you ONLY PAY FOR WHAT YOU WIN! None of that percentage or give it away for a chance. You bid, you win, you pay, you get what you pay for simple. Best experience with "Auction" sites so far. Yes there are searches and you can buy stuff immediately still for unbelievably low prices. Love it! Fun and get great deals.
Hi Mark,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
When sellers can refund if they are not happy with the price, it is a sale, not an auction! Also some of the product are no where near as advertised therefore, I will stop my bidding as of now!
Hi Raymond,
Thank you for sharing your experience, much appreciated.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.
In terms of receiving items that didn't match the description, please know Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https://tinyurl.com/yd75uc6e) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Warm Regards,
Angelique
Please read everything carefully before bidding, the value posted is not accurate, When buying silver realize that 1 gram is worth at best. 50 cents, also sometimes you pay more for shipping than the item is actually worth, Especially the coins. And quite a few other things, If the seller dose not get what they really want the add it to the shipping. If you want cheep this is the place but do not fall for the photos as the description is key
Hi Alan,
Thank you for taking the time out to leave a review, much appreciated.
We definitely encourage shoppers to review the item description carefully so I'm glad to hear you suggest this.
In term of misrepresentation, Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
If a seller failed to honor your sale this is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so it won't go unnoticed.
In terms of shipping cost. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable.
Kind Regards,
Angelique
The site is great. Some of the stuff is pretty cheese but you get what you pay for. I plan on still getting stuff regardless on how cheese some of it is.
I have had a great experience with tophatter. And I have a friend of hooked to it also. All my orders come on time.
Hi Lisa,
Thank you for taking the time to leave a review.
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Fun bidding site. Very easy to return items for any reason. Would recommend this site to everyone. Items ship and are received in a timely manner.
Hi Bill,
Thank you for your review!
I’m pleased to hear you’re happy with the ease of returns and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
A few items needed more information like measurements. The different bags I got were not the size I thought they would be. Clothes should also describe their sizes not just state sm-lg
Hi Jenise,
Thank you so much for your review.
Unfortunately, only the details provided by the seller in the item description are available to us. I suggest rating the item.
Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Also, please note, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Kind Regards,
Angelique
I have gotten one bad item, I requested a refund and it was instantly refunded to my account. That is a huge plus.
Hi Jerry,
Thank you for your review.
I'm happy to hear you are pleased with our return policy
Thank you for shopping on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
I've done several reviews for TopHatter and I love bidding and winning but most of all I love Tophatter's products --- unique with quality. Hopefully I would see more Made in America products; and Tophatter has "Easy Return" policy as long as it is justifiable and within the Tophatter policy. Thank you Tophatter! Piece of advice: Before you bid on a product, read the description first; e.g., I saw a beautiful sweater and I was in a hurry and bid for it. Thank GOD somebody outbid my bid because the sweater has only 1 size - Small.
Hi Cynthia,
Thank you for your review.
I’m pleased to hear you’re happy with your purchases and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
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Hi Malcolm,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
You also mentioned you have some items you haven't received. On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
Warm Regards,
Angelique