TophatterReviews 7,894

Thank you for sharing your experience, George.

I'm genuinely sorry to hear you've received two damaged items.
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

Warm Regards,
Angelique

Thank you for your review, Garth.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so, Teresa.

I’m pleased to hear your overall experience has been a great one.

We look forward to continuing to provide a variety of quality products at bargain pricing.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

We are happy to hear such great feedback, Jennifer. Please keep on spreading the good words!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

We are delighted to have you as a valued member of the community. Thank you for writing your review, Jen.

I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.

Have a wonderful time shopping on Tophatter.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Thank you for your review, Glenda.

We have sellers from around the world; US, UK, China, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more.

We are always looking for the best performing sellers in terms of quality, shipping speed, experience, and scalability. We value all sellers who strive for excellence. With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world who will bring these traits to the site.

We strive to provide the best possible experience for shoppers and value your suggestions, thank you for sharing your feedback.

Have a wonderful time shopping.

Kind Regards,
Angelique

Hi Don,

Thank you for your review.

I'm sorry to hear that your payment didn't process. We have limited insight into the reason for a decline, and when this occurs, we recommend contacting your bank and trying payment again using a different card or PayPal.

If you contact our support team from your account by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue, we may be able to provide more information regarding your specific transaction.

Kind Regards,
Angelique

Thank you for your review and continued support, Judi. We appreciate you.

Have a wonderful time shopping on Tophatter.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Thank you for your review, Chris.

I'm glad to hear you're pleased with your purchases.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Kind Regards,
Angelique

Hi Pam,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

I'm sorry that the items offered on Tophatter didn't meet expectations. We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

KInd Regards,
Angelique

Hi Jay,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that Order #: 65067497 was received damaged.

I was able to review your account and I see a free return label was issued for this order. I sent you a private message with the return label for your convenience.

The return label was issued June 1,2018 - Please be sure to use the return label before it expires in 7 days of the date issue, as it cannot be reissued.

Once tracking confirms the item is delivered to the seller please contact our dedicated support team and we will promptly issue a refund.

Thank you,
Angelique

Hi Val,

Thank you for sharing your experience.

When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number.

I'm sorry to hear you received an iPad with a plug that isn't capable with your outlet. No worries though. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e

For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.

Kind Regards,
Angelique

Hi Kimberly,

Thank you for sharing your experience.

We definitely want all of your experiences to be great and I’m sorry to hear our services didn’t meet expectations.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

I hope you'll continue to check back as we continue to work on improving.

Kind Regards,
Angelique

Hi Francis,

Thank you for your review.

I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you for your patience.

Kind Regards,
Angelique