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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Some of the items not worth the price! Some of the items are a great find. I was disappointed in some of my items and got refunded. Some items took over a month to come.
I never received my smart watch and when I explained this the vendor said check your bushes and ask your family because I am not refunding you. It never showed up and they never gave a damn to care if it did so I havent bid on a thing since.
Pretty good. Hate all the items from China that take forever to deliver. By the time you bid you don't know it's free China
Thank you for your review, Tara.
Tophatter sellers come from around the globe. US, UK, China, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany, and more.
We are always looking for the best performing sellers in terms of quality, shipping speed, experience, and scalability.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world who will bring these traits to the site.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
We are delighted to have you as a valued member of the community.
Kind Regards,
Angelique
My Dad told me about your site and that was it. I am hooked. A variety of products. I like that you can also go to Browse and if you like something n good price you can just buy it there... and set reminders too... Just a Great Site..
Thank you for your review, Audrey.
I'm pleased to hear you love the features and variety of items on Tophatter.
We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I like the products I get. Top notch! Coming back for more. Everyone asks where I got them. They got here fast and in good shape.
Thank you for your review, Elisabeth.
I'm thrilled to hear you're pleased with the products and shipping speed.
We look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Low prices on all kind of good items and good shipping prices to. Some of the items I bought came faster than expected
I love Tophatter! Everything I have won so far has been wonderful - no problems and no issues. I like that this is an auction as that makes it more fun for me. I am always discovering new products that I never knew existed.
Hi Alison,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Joined tophatter a few months ago. So far, I'm impressed. I've ordered about 30 items and of those, I was refunded for 1 because it wasnt what I expected and 1 still hasn't shipped to me since May. Other than that, its like Christmas getting packages delivered to my office! The items are decent. I mostly order "bling". Some have already become tarnished, but as the old saying goes, "you get what you pay for"! But it's fun to bid on things and win them so cheap! Thanks for a fun website! And I always provide a 4 star rating or higher.
Thank you for your review, Jenny.
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Everything is ok up to now I am a new user.It is sometimes hard to determine what an item is, little description given
Thank you for your review, William.
Unfortunately, only the details provided by the seller in the item description are available to us. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided, including condition, material, and available colors and/or sizes where applicable.
A quick online search using platforms such as Google, Yahoo, YouTube, etc. may help you find additional information or instructions.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Warm Regards,
Angelique
Be careful of getting addicted. Its fun and you can get carried away. Returns are easy and hassle free. I love it.
Items recieved earlier than expected cheap price nice quality. I enjoyed bidding on this application. I am satisfied thanks tophatter
Thank you for your review, Lyn.
I'm glad to hear you are pleased with the speed of shipping and product quality.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
The bidding is fun and i enjoy that aspect of the experience. However the descriptions are not always clear and some items have little or no instructions with them.
Thank you for your review, Doyle.
I'm glad to hear you enjoy shopping on Tophatter.
Unfortunately, only the details provided by the seller in the item description are available to us. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided, including condition, material, and available colors and/or sizes where applicable.
A quick online search using platforms such as Google, Yahoo, YouTube, etc. may help you find additional information or instructions.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Warm Regards,
Angelique
Of all the things we bought there was only one problem. That was my fault for not looking to see what sizes were available before bidding. She will have to regift it to someone with smaller fingers.
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so, Lloyd.
I’m pleased to hear your overall experience has been a great one.
Please know, If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I use the site a lot I spend good money on your site. By denying me access you lose out on me buying something else.
Thank you for sharing your experience, Warren.
I am sorry shipping prices didn't meet expectations. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable.
A block on your ability to bid is temporary and it occurred because you had too many canceled transactions. See full details on that policy here https://tinyurl.com/y8uzqbag
You can still make purchases on items which offer Buy Now. Click on any item with a Buy Now button to purchase it. Buy Now items can be found by using the Browse option or by searching the Catalogs https://tophatter.com/catalogs/search?query
Warm Regards,
Angelique
I had good and bad experience but in plus site stay positive. I like to be sent stuff in short time.
Thank you for your review, Ted.
We want all of your experiences on Tophatter to be great, but realize not everything can be perfect.
If you have any specific concerns please do reach out to our dedicated support team for help here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Everything is advertised, love it. Got everything on a reasonable amount of time. Love the thrill of waiting if I'm going to win.
Thank you for your review, Eric.
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Every visit has been a great experience. Your customer service is out standing! My only complaint is that there should be an arrow at the bottom of the auction site that you can click on so you can go back to the top quickly so you don't miss any auction or bidding.
We are delighted to have you as a valued member of the community. Thank you for writing your review, Ronald.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Thank you for your idea. We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most for improving the functionality of the platform.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I am very pleased with Tophatter. I would appreciate it if the directions also came in English.
Also some dimensions would also be appreciated on the articles.
Thank you for your review, Stanley
I'm glad to hear you enjoy shopping on Tophatter.
Unfortunately, only the details provided by the seller in the item description are available to us. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided, including condition, material, and available colors and/or sizes where applicable.
A quick online search using platforms such as Google, Yahoo, YouTube, etc. may help you find additional information or instructions.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Warm Regards,
Angelique
I am pleased with all the products I have bought. They are well worth the money I have spent. Some I have bought as gifts and some for myself.
Thank you for your review, MaryJane.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Pleased with all purchased items. Will gladly buy again. Have talked to friends about the items. Everything seems to be good quality so far.
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so, Evelyn.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Thank you for your review, Jessie.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique