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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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There have been a couple of purchases that seem a little shady, but overall I've enjoyed shopping on Tophatter and have been happy with the products I've received.
My daughter and I enjoy checking the Tophatter site for unique items which are reasonably priced. The bidding adds excitement to our purchases.
Great site. Exciting, fun great. Won some of the nicest presents. Family and friends are going to love them.
Hi Jack,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Everything I
Have received has been perfect. Thanks to you all for everything. I will be coming back soon.
We are delighted to have you as a valued member of the community. Thank you for writing your review, Susan!
I'm happy to hear you've had a pleasing experience on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I occasitionally find nice bargans & pleasing prices. I do not have 100 words to say that I like something.
I truly appreciate you taking the time out to leave a review, Barbara, thank you for taking time out of your personal time to do so.
I’m pleased to hear you're happy with the bargain prices on Tophatter.
We look forward to continuing to provide a variety of quality products at competitive pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Love it great for all my holiday shopping try it youlll like it you dont have to go to the crazy stores do all your shopping from the comfort of your own home or work
I have purchased a few items and have been satisfied with the service as well as merchandise. Anytime I have had a problem they have taken care of every complaint.
Thank you for your review, Donna.
I'm pleased to hear you're satisfied with customer service and the products on Tophatter!
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great products great service. Love everything about Tophatter. Cant wait to see what they have next for me
Wide selection of quality merchandise ar great prices. Good communications as to status of orders. Easy to use. Can be addictive. Great for yourself or for buying gifts for any occasion.
Thank you for your kind review, Dale!
I'm pleased to hear you're happy with the quality of products and pricing.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Love it. Some things take awhile, but overall, very satisfied. Things are rarely broken. All brand new
Thanks a bunch! We appreciate your kind review, Melanie.
I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
You need to bid before you can review what is the product... product is sold by that time
The picture can be missing leading
Thank you for your review, Marion,
I was able to access your account and review the item description left by the seller for Order #: 66880225 (New Arrival Miracle Socks Anti Fatigue Compression Stocking).
I see the seller states the socks are unisex "New Unisex Miracle Socks, Soothe Tired, Achy Legs and Feet! Anti-Fatigue Compression Socks! Great For Travel."
To review an item, click the picture to view the full description. Here you will see all details the seller has provided including condition, material, and available colors and/or sizes where applicable.
In the future, please contact our dedicated support team directly for any account concerns or order questions. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
Love top hatters! New things all the time, my favorite part is the fun jewelry! Sometimes you hv to beware of some items you buy because they are cheap. If u hv to return, you have to pay for shipping and it cost way to much.
Hi Chery,
Thank you for your review!
I'm glad to hear you enjoy shopping on Tophatter.
I'm happy to provide more details about our return policy. Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller.
Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.
The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.
Tophatter’s return policy is in-line and considered standard among the industries’ competitors. Marketplaces, as an industry, must institute thresholds for the number of free returns offered, to curb abuse.
Our Buyer Protection FAQ which details our policy and process is accessible from every page and screen of our website and mobile app for a shopper's convenience.
Thank you again for taking the time to leave a review.
Kind Regards,
Angelique
I'm satisfied with the majority of the products.
There are a few misrepresentations in the pictures, but other wise it's a lot of fun at a decent price.
Thank you for your review, Catherine.
I'm glad to hear you're pleased with the majority of the products.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection. See full details here https://tinyurl.com/yd75uc6e
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I like the bidding.
Every time I had any problem with any merchandise I received a full, immediate refund. No questions asked.
This was controlled by Tophatter. I tried to talk with a quadcopter vendor but was refunded immediately.
When a merchandise deal looks too good to be true, it might be.
Read the descriptions carefully. Flashed is not gold plate and gold filled for $2 isn't gold filled by any American definition.
Thank you for your review, Peter.
I'm very glad to hear that your concerns have been resolved in a way that has been pleasing.
It's great to hear you recommend reading the item description. This is something we definitely strongly encourage shoppers to do.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection. See full details here https://tinyurl.com/yd75uc6e
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I will Not use this app anymore. Or buy anything from it. It is all crap and a rip off. Everything I have bought has been broken as soon as I received it. Everything is crap from here please do not buy. Buyer beware!
I have purchased several items from Tophatter. If I had any issues with the merchandise I purchased they were quick to make things right.
I really like this Tophatter place, can get some unusual stuff at a very reasonable price! So come on lets bid!
Reason 4. If not paid when you request to pay later. Cancelled. If paid on Friday it should give till midnight. And your system that except payments is always off line. This bothers me. Many tomes I have tried to pay and for some reason your system is down.
Thank you for your review, Jr.
I'm glad to hear you are pleased with the product and service offered on Tophatter.
Sorry to hear you experienced problems when trying to pay. Please reach out to our dedicated support team. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
They have the best support and awesome items and its fun so thank you for letting join Tophatter I would recommend my friends and family
We are delighted to have you as a valued member of the community, Wesley
Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your
Friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love it. From the comfort of my home, pretty good merchandise, well organized, prompt delivery and safe.
A couple of things i wish 2 know... why were a few of my purchases Cancelled and why the same mdse over and over again?
Thank you for your review, Joe.
I'm glad to hear you love the Tophatter.
In terms of why your items were canceled, please reach out to our dedicated support team for help. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
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Thank you for your review, Kat.
I'm glad to hear your overall experience has been a good one and you're happy with your items.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Thank you for your review.