On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Returning damaged goods. I refuse to send it back to China. When I first used Tophatter unfamiliar with returning I was scammed a few times. Service is getting better
Sometimes good prices, good quality, most times high prices, bad quality. The descriptions and picture's are not true to products.
Hi Jo, thank you for your review.
We definitely want you to be pleased with every purchase and I'm sorry to hear that hasn't always been the case.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have purchased a lot of Jewry from Topper, probly to many rings. LOL. Although I love them all. Except the bundle of Opal rings, that I did not get the opportunity To select the sizes on.
Thank you for your review, Cherie.
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Been an off and on again customer for a few years. Like what I see but sometimes items do not arrive. However, Tophatter makes it right which is something that rarely happens in business in these days and times.
Hi Rose,
Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community.
I'm glad to hear service has exceeded your expectations.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Fast and quick delivery. No damage to anything that i have noticed. Great gifts for family and self.
Thank you for your review, Angel.
I’m so happy to hear you're happy with shipping times and able to find products you love for those most important to you, friends and family members.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Love this place. Great Merchandise and great service. Guarantee and return policy is honored with no question.
I would highly recommend TopHatter! Every item starts at $1, so you can always find an excellent bargain on great merchandise!
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter, Kevin.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It's a fun and exciting shopping site. That offers high quality products at great prices. Shipping speed and cost are also very reasonable on most items. Thanks
Thank you for your review, Tina.
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Was sent a product that wasnt for IPhone. But I didnt know at of order.
When tried to use it. I couldnt make it work. I contacted support and they credited the cost. When I saidwhere do I sent this back? Was told keep it. So know I have gift to give to a friend
I have had too many seller refunds when item were won for low price. Getting ready to receive another. I have had 5 or more things refunded. Very disappointing. Makes you angry as well. When I do receive Items am almost always satisfied.
We are delighted to have you as a valued member of the community. Thank you for writing your review, Christine.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.
I've issued a $5.00 store credit to your account. This credit is good for your next purchase of $6.00 or more and expires in 2 weeks. I hope you find something you love.
Kind Regards,
Angelique
I love this due to automatic bidding. One doesn't have to wait days to see if item is won. This site has anything one could want or need.
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter, Ann.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love the fast paced auctions! Fun way to spend a couple of hours, or more!
I got a notification of when the items were shipped, and easy tracking, Items arrived promptly, no problems there.
Thank you for your review, LR.
I'm glad to hear you're pleased with shipping times and having a good time bidding on Tophatter.
We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
The constant freezing of the auction is to disruptive and time consuming
No need to require a100 characters.
Thank you for your review, Lawrence!
I'm sorry to hear you're experiencing issues with the app freezing.
Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Warm Regards,
Angelique
This is such a great site. I have enjoyed using it. I bought a lot of Christmas presents from the site and got a great deal. Thank you for such a fun shopping experience.
Thank you for your review, Gina.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
All merchandise have been fantastic and if any problems they are solved smoothly
All jewelry has been beautiful
Hi Tami,
Thank you for your review.
I'm so pleased to hear you're happy with service and the items you have received.
Have a wonderful time shopping on Tophatter!
Kind Regards,
Angelique
Lots of fun to play here. Things can be smaller than you might expect but quality of items is quite good.
Hi Howard,
Thank you for your review.
I'm glad to hear you're happy with the quality of items and having fun bidding on Tophatter.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Product is good but it could be better. Shipping is not at all bad sometimes product arrives sooner than estimated delivery. Prices are fair and easy processing and placing order.
Hi Stephanie,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I heard about TopHatter from the radio and I thought, hmm, sounds fun. I actually bet on something the first 3 minutes I was in the live auction on TopHatter! I have not stopped since.
I have bought a lot of different things from tooth whitening to Disney oil print canvas paintings.
Out of everything I have bought on TopHatter I have only had one problem and TopHatter took care of it the same day no questions asked, no long return forms, no going to the post office, it was a pleasant experience.
Needless to say, I have now turned on the whole office to TopHatter and we constantly share different things we find in the live auctions and we will go in and hit favorite so we don't miss the item! So much fun!
Hi Kim,
We are delighted to have you as a valued member of the community. Thank you for writing your review and continued support!
I'm pleased to hear you're happy with the products and our return policy.
We appreciate the referrals as well.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding,
Angelique
I will be shopping with you guys again in the near future.im buying my Christmas present for my family.
Hi Regina,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I like this auction, but you have to be really careful what you bid on, because it is live, be aware of precious metals, and replicas. Or you will end up like me, with a lot of useless items..
Hi Samer,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Sarajane,
Thank you for your review.
I'm sorry to hear you received some damaged items.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu
I'm glad to hear you see an improvement in service. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique