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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Most of the items are misrepresented, but some are a great deal. It is a fun auction and very addictive. I wish the delivery was faster. I also would like to see the items sent in their original boxes or package.
I've ordered several things off this site. Some things come (like the dash cam) and its not what was auctioned. It worked fine but it was missing a HDMI & AVOUT port like the description, the picture & the instructions that came with it said it was suppose to have. I order the GO Cam which was amazing. I will continue to bid on items although they arent EXACTLY what its suppose to be I'll still take it for rhe price.
Thank you for your review, Dee.
I'm sorry you received some items that didn't match the item description. I know how disappointing and frustrating it can be.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yc6sdknh).
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
I'm a very happy customer since I have been buying on this site I have been very happy with everything I have bought and I will continue shopping here
Love this site really enjoying the things i am getting hete customers service is great encourage you to come and shop here
Thank you for your kind review and continued support, Shawn! We truly are delighted to have you as a valued member of the community.
Have a great time on Tophatter!
Kind Regards,
Angelique
Very positive. Great jewelry. Product shown is exactly as pictured. Auction is a lot of fun to participate in. Prices are reasonable.
Thank you for your review, Anne.
I'm so happy to hear you enjoy the products and bargain pricing on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I enjoy bidding on random things - most things are in good shape when it arrives. Easy site to navigate and lots of cute stuff
Thank you for your review, Lenore.
I'm pleased to hear you enjoy shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most of the goods come from China and a lot of them are poor quality, but what do you expect for low monies. My gripe is the customer service is almost nonexistent. A bag I paid £21 had a broken zip when it arrived. They wanted it sent back with tracking. That was over £53. Complained to Customer Service who put £10 in my account to spend on a future auction. They don`t care about customers. BEWARE if you have to return an item YOU WILL PAY WAY WAY OVER WHAT THE ITEM IS WORTH. I`ll NEVER buy anything from these +++ artists again. BEWARE!
Thank you for sharing your experience, RosanneFae.
I'm truly sorry to hear our service didn't meet your expectation.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.
On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.
For internationally located buyers, we provide some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.
I was able to review your account, and as you mentioned we issued a credit to offset some of the return shipping cost in this instance. Please follow up with our dedicated customer support team to provide your return tracking number and corresponding order number and our team will be happy to process your refund for Order #: 64938298.
Kind Regards,
Angelique
I find useful/neat things at good prices on this site. I have gotten a couple 'duds' but I was refunded my money when I requested to return the items. No hassle.
Thank you for your review, Cindy.
I'm glad to hear you've been happy with service an able to find useful items at bargain pricing on Tophatter.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Overall, I have been pleased with my purchases. If I had a problem with my order, Tophatter resolved it very quickly.
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so, Darlyne
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I came back to Tophatter after a long hietis, lot of new products. Really have no complaints at all about the app, except most products are on a slow boat from China. Most everything I have got has been very nice and/or worked as described.
Thank you for your review, Shannon.
I'm glad to hear you've been pleased with your items.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Kind Regards,
Angelique
Overall is an excellent experience. Would recommended to any one. Must have patience as items come from China but as saying goes good things come to those who wait.
Hi William,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It has been fun and rewarding. My wife and I watch the auction every morning. We have gotten many items at below retail price.
Thank you for your review, Robert.
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun bidding on Tophatter.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Great site, easy bid, items comes on time. So far, all orders are right. Affordable. Addictive but have to watch when to bid. Good items.
Thank you for your review, Lona. We truly are delighted to have you as a valued member of the community.
I'm so pleased to hear you enjoy Tophatter!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page
Kind Regards,
Angelique
I purchased an IWB holster. When it was delivered I of course tried it out right away. I know the holster will have to stretch out to what I'm putting in it. Problem is the belt clip on the holster won't clip around the belt tight enough to keep the holster in place. Really unimpressed with this item!
Thank you for your review, Robert.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Love it every one comments on how beautiful they look! I got it in a great time frame! I have recommended site to a lot of people!
We are happy to hear such great feedback, Michelle! Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I thought I was ordering a finished picture but it turned out I have to paint it. I wrote to the seller & they resolved the issued in minutes! Very please with them!
We are delighted to have you as a valued member of the community, Debbie! Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Most of all items I have bid on are receive in excellent condition. Item I'm not satisfied with the return policy fast and excellent.
I was surprised to see various items for auction, just about anything you want. Wish you could see other people's reviews before you bought something, but overall satisfied
Thank you for your review, Mishelle.
I'm glad to hear you're pleased with the variety of product on Tophatter.
Have a wonderful time bidding.
Kind Regards,
Angelique
I have ordered a lot from Tophatter. I was so excited in the beginning because I thought I was getting great deals. When I started receiving the products, I have to say most of them were a 3 star rating or less. The jewelry looked very cheap. There is only a handful of items I would consider 4 or 5 stars. I am sorry, but just trying to be truthful.
Hi Stephanie,
Thank you for your review, much appreciated.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required
Kind Regards,
Angelique
Most of my experience with Tophatter has been a very, very good. Tophatter works hard to make everything right.
Hi Guy,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Thank you for your review, Nancy.
I'm glad to hear you enjoy bidding on Tophatter.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yc6sdknh).
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Kind Regards,
Angelique