Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the stuff I've bought hope there shipping will be better and faster but 2 thumbs up for everything I've already bought I like the buy now option and the bidding is fun
I have loved everything I have received from Tophatter. No disappointments at all. You have a customer for life!
Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community, Susan.
I have told every one of my friends [and many strangers, too] what a wonderful auction site Tophatter is. I marvel at the bargains I see folks getting on this site. I, myself, have been fortunate to acquire many terrific items at unbelievable prices and visit the site frequently. YOU GO, Tophatter!
We are happy to hear such great feedback, Tom! Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Overall I like everything I have bought, I love the app. I even show it to my family cause there's a lot of good stuff to choose! And every day something different.
Thank you for your review, Lucia.
I'm glad to hear you are pleased with the variety of products and your overall experience has been a good one.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
CHINA DOES NOT HAVE THE SAME SIZE CHART AS THE USA. THEREFORE WHEN I PURCHASE ITEMS FROM THERE THEY NEVER FIT ME.
Thank you for your review, John.
I'm sorry to hear some items haven't been size appropriate. Here is a size conversion chart that may help https://tinyurl.com/ya99eeal
Also, please know we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
Drop ship King! All they sell is Chinese trash. I know that is a strong review, but they earned it. I purchased many items on this site, and I have never gave so many bad reviews in my life. Buyers beware!
Thank you for your review, James.
Sellers on Tophatter come from around the world; US, UK China, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more.
We are always looking for the best performing sellers in terms of quality, shipping speed, experience, and scalability. We value all sellers who strive for excellence and who can make contributions to the platform.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world who will bring these traits to the site.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have bought at least 2 dozen different items. I am very happy with everything that I have gotten. Really great prices, really nice items.
Thank you for your review, Vickie.
I'm pleased to hear you are happy with your purchases and pricing on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Everything I have ordered has come in a timely manner and have been as I expected from the little information given to the pictures at bidding time. Very pleased.`
Thank you for your review, Karen.
I’m glad you're happy with your purchases, it's wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
Everything I have received has been great. Tophatter has things you
Don't know you need (want). Instant gratification at great prices!
Thank you for your review, Barbara.
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I always get great products from Tophatter. They have good quality products and I have fun bidding on them
Thank you for your review, Tina.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have been very, very please with all of my items. Items arrives on time or before time. The item tracking feature is great!
Thank you for your review, Rhonda.
I'm elated to hear you are happy with the product quality and shipping times on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I Never Get 2 items, tophatter just say they are not responsable for that lose, so they let me alone, i lose the item and the money, they dont have a kind of customer protection like ebay or amazon, they just look to other side... I Allready put the claim for both orthers and nothing happend...
Thank you for sharing your experience, Fernando.
I'm sorry that you didn't receive 2 items. We offer buyer protection (https://tinyurl.com/yc6sdknh) which states if an item has not been confirmed delivered with a valid tracking number to the address provided at the time of payment, a full refund will be automatically processed
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Warm Regards,
Angelique
I really love this auction site, very addicting!
I really Love about everything Ive bought, and if I didnt yall have been excellent about making it right. Thanks
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter, Wanda.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter itself takes care of me when I have a problem. The vendors should take allot better of the buyers. Not all of them. 75% of them. I understand the bottom line is to make money. But by sending a product not very well protected. Having the buyers money tied up for two months isnt exactly the right thing to do.
Tophatter refunds when there terms say they must and sometimes before. And the reply to my emails immediately.
Thank you for your review, Dan.
We want all of your experiences on Tophatter to be great and I'm sorry to hear that hasn't always been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I seen some very good and interested products I will purchase in the near future and I like what I ordered so far I wish they were bigger and not smaller than the website says they are
Thank you for your review, Dewauyn.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yc6sdknh).
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Super easy process. I do wish more personal vendors listed items rather than just Chinese sellers. But everything I've received has been great!
Thank you for your review, Whit.
I'm glad to hear your overall experience has been pleasing.
Sellers on Tophatter sale from around the world: US, China, UK, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more.
We are always looking for the best performing sellers in terms of quality, shipping speed, experience, and scalability. We value all sellers who strive for excellence and who can make contributions to the platform.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world who will bring these traits to the site. We encourage all sellers to continue to focus on striving for excellence, regardless of their location.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
A very fun site. I have purchased some great items on this site. The couple of items that were not exactly what I expected were returned with ease. Tophatter really does stand behind their promise of "satisfaction guaranteed!"
We are delighted to have you as a valued member of the community. Thank you for writing your review, Kim.
It is wonderful to hear you have a fun bidding on Tophatter, and I'm glad to hear the return policy exceeded your expectations.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoy Tophatter a lot. It allow me to buy rings and other cool things. My wife has cancer and it is not treatable, and getting package in the mail makes her smile. And that is always a good thing. I have also bought things for me. It's just fun!
Thank you for your review, Ron.
I’m so happy to hear receiving items from Tophatter brings a smile to your wife. We are humbled and pleased that you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Thanks! You’re awesome for thinking of us and leaving a review, we appreciate you, Timothy.
I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique