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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Some stuff is ok but some are so cheaply made that it dont last long. I would like to see more stuff made in the USA and not from china
Nice products, easy canceling, great variety. I have been very satisfied with everything I have orde
Hi Laura,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have won quite a few items and I haven't found anything that could or would be called very low quality. I received exactly what I paid for.
Thank you for your review, Lori.
I'm pleased to hear the quality of items have met your expectation and you enjoy shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great items, good quality and low prices. What more could you ask for? Excellent customer service! Thanks Tophatter!
Thank you for your review, Marla.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
Sometimes it is 100% better than ebay! The shipping time is good on the items I have received. Other items I'm sure are from CHINA & are taking a long time to ship & be received! THANX
Hi Ed,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Cool stuff, great prices on most of it. Repeat customer for sure! Have to visit the site several times a day to get the best use of it.
Hi Don,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
I enjoy the bidding process. The products vary from practical to beautiful to collectibles. Actually something for everyone. I did not give five stars because, for me, I think the time between the order date and the delivery date is too long. Other than that, it's a great site. I enjoy it and I'm never disappointed with the products.
We are delighted to have you as a valued member of the community. Thank you for writing your review, Janet.
It’s wonderful to hear you enjoy shopping on Tophatter.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Have a great time shopping!
Kind Regards,
Angelique
I love Tophatter and am practically addicted to it! However, I am frustrated that there is no way to actually speak by phone to a customer service rep about problems or concerns.
Thank you for your review, Judy.
I'm glad to hear you enjoy shopping on Tophatter!
We don't have a call center or offer customer support via telephone at this time, however, we are happy to answer any inquiries via email.
You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Cheap... gifts for the whole family.
Just wished they sold anime stuff. Like toys, books, clothing, etc.
Hi Reginald,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members.
I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Warm Regards,
Angelique
I have been so satisfied with all purchases. Quality is amazing! So many items to bid on. Its like a sport with me.
The site is fun to use and see if your bid will win. I have actually won a couple of times thinking my bid would be beaten.
This is a great site for really great bargains. I've started collecting comic books and coins because of Tophatter.
Thank you for your review, Allen.
I'm glad to hear you able to find collectible items that you love while shopping on Tophatter!
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I came across this website while shopping else where, and love it. Love the 90 sec auctions, don't have to wait days or even hours to hind out if you won something.
Keep up the great job
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter, Brenda.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter responds quickly to all issues!
Great bargains but shop watch the shipping fees!
Love it,
We are delighted to have you as a valued member of the community. Thank you for writing your review, Connie.
I’m glad to hear you're pleased with the bargains and our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love this site! It let's me decided what I feel is a good price to buy items. Shipping is reasonable and I have been pretty happy on all my purchase! Thanks Tophatter!
Hi Angela,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love Tophatter so far everything Ive ordered has been great. I like that the bidding is fast paced. Lots of great things to bid on
Thank you for your review, Carol.
I'm glad to hear you enjoy shopping on Tophatter.
Have a wonderful time bidding.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoy the site lots of cool items and it changes in enough to keep up the interest. Just Dont like the long shipping time but it will be ok
Thank you for your review, Phillip.
I'm glad to hear you enjoy shopping on Tophatter.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Warm Regards,
Angelique
High quality at a low price and 100% money back guarantee on all purchases. There is no site on the internet that can compete with this site.
First come first serve. There should be some more range of sizes for bracelets and rings. Some women have big fingers and wrists.
Thank you for your review, Russell.
I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I think this is an excellent app. I really enjoy top hatter. I have to pull myself away from it because its a little addictive.
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Thank you for your review, Wendy.
Sellers on Tophatter sale items from around the world; US, China, UK, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more.
We are always looking for the best performing sellers in terms of quality, shipping speed, experience, and scalability. We value all sellers who strive for excellence and who can make contributions to the platform.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world who will bring these traits to the site.
We want you to be happy with all of your purchases and I'm sorry to hear that hasn't always been the case.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique