On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always lost looking for the perfect gift for friends, Tophatter has many unusual and unique gifts. It's easy to be a fan with prices so low...
My overall experience with Tophatter is excellent! Most of the items I've purchased on Tophatter are made to last for a long time! I've even requested to return an item because it was not what I thought it was or it was damaged during shipping and they respond quickly with a resolution! Within minutes! This is an excellent company and I recommend it to anyone that wants to have a little fun and purchase great quality items at the same time!
Enjoy buying on Tophatter! Will buy again! Great value, responsible sellers with great merchandise!
Hi Lori,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It has been a good experience with very good service, I mean this in my asking questions with fast replies, and some products are a real bargain
Hi John,
Thank you for your review.
I'm glad to hear you have been pleased with the service and quality of items.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love the jewelry, and I love the quick return credit since some of my jewelry was damaged. The rings are so nice.
Hi Jean,
Thank you for your review.
I'm glad to hear you've been pleased with the jewelry and our refund policy.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Very easy to buy from using PayPal, the items are always different (love that), the prices are really low, (love that) the only thing I don't like is, when I buy several items I get a receipt saying what I paid BUT not what it is, as I buy sometimes 4 or 5 different items and some are the same price but which ones?, I go to PayPal hoping to see what i bought, it doesn't say either, here's what I don't like about Top Hat, it should provide me with a receipt that also says what it is for along with how much i paid? I hope that changes easy to do ill bet?
Hi Leonard,
Thank you for your review.
We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most for improving. We do encourage the sellers on Tophatter to provide invoices for items, many sellers do, unfortunately, some do not. This is something we are working on improving. Thank you again for your suggestion, please do know your voice is heard.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Love this site up until the free shipping disappeared... use to buy a lot but will not be buying anything else till free shipping returns
Hi Paul,
Thank you for sharing your experience.
Our engineers are always working toward creating the best experience for users, and that means testing out different options from time to time.
Some users of the platform might have new options to try out or may see a different interface from time to time.
We welcome your thoughts on these features or any suggestions for additional improvements so thank you for sharing your feedback. I have shared your thoughts with our team.
Thanks again,
Angelique
The items I have purchased are more than satisfactory. I purchase primarily jewelry and all o the items are of good quality. Recommeded for those who enjoy a product as adsvertised.
HI Opal,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Tophatter gave me a refund for a pocket watch that does not run correctly. I've never had that from WISH. I thought that ws very nice of them. Now I won't be afraid to order from them since they stand behind their products.
Hi Carol,
Thank you for your review.
I'm sorry to hear you received an item that didn't function properly and glad we were able to get the matter resolved for you in a satisfactory way. Thank you for putting your confidence in Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Purchased over 10 items. Found 3/4 of the items worth it. Many pictures of items were blown up and some were not like advertised. Over all, most items were a steal. Had to look on internet to get directions of some products. Are most of these products made outside the USA.?
Hi Brian,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Sellers on Tophatter come from around the world: US, UK, China Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more. We value all sellers who strive for excellence.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world.
Kind Regards,
Angelique
I have nothing but good to say about TOPHATTER a few things I have had to return and when doing so it has not been a problem and my refunds have been applied to my account in mins. I enjoy bidding and I also like the fact that some things you can get a better price by not bidding and buying direct. TOPHATTER is a lot of fun and new stuff everyday! I Love It!
Hi Deborah,
Thank you for your review.
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Values the customers and have a very good return refund policy. Buyers can buy items with no hassle even from international seller's
Hi Shinoy,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I've found some really cool things on this app that have been totally worth it, on the other hand I've bought some items that are not exactly as promoted. Over all read the descriptions carefully before you start bidding.
Hi Wendy,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
It would be five stars if some of the things didn't fall apart or didn't receive it. Everything else pretty nice jewelry and chic accessories. Also I can take a long time to come!
Hi Virginia,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Love the site. Always love the bidding. Don't likes are false advertising from sellers(you always make it right). Now all bidding is jumbled together Ex. No categories like FREE SHIPPING, Electronics.
Hi Tristan,
Thank you for writing your review.
Our teams are always working toward creating the best experience for users, and that means testing out different options from time to time. Some users of the platform might have new options to try out or may see a different interface from time to time. This is why you may see a different view than a friend sees.
We welcome your thoughts on these features or any suggestions for additional improvements.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I like the concept of this app and for the most part I love it but some of the items that I have purchased hasn't been what I expected
Hi Heather,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I love all the deals I get at Tophatter. I get some of the most beautiful pieces of jewelry from this site as well as other great items. I love going to Tophatter just to see some of the new items they get every day.
Hi Ellen,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I voted quite a bit of stuff to top Hatter and have never been disappointed in the time that the items were delivered
Hi William,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
So far, most every item was packaged poorly and some even damaged. Other items didn't work. I suppose you get what you pay for, but I pay to have my garbage removed, not delivered to me. I'm so done with this site. Just plain garbage.
Hi Ray,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Very fun. It takes a while to get some of your items. If you're not happy with the quality of they always give a refund.
Hi Tracy,
Thank you for your review. I'm glad to hear you have fun bidding on Tophatter.
F for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Jack,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique