On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
For the most part, 85% of my purchases have been positive. I will continue to shop for things I might be interested in.
Many of the items you sell come from China. The items tend to be short on updates and more than an acceptable amount never show. I will be reducing or stopping my buying in the future due to unreliable shipping times. You need your quality control to address this issue and remove those vendors that are consistently late or not sending items at all. Your reputation is taking damage due to the vendors that either fail to send items or send them in a way that any date you set for delivery is not reliable. I am waiting for multiple items at the moment that are two to three weeks late.
Hi Eric,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
It is a good experience, but there are a few things that could be introduced to improve it.
For example, there should be a way to save items and/or sellers without using Reminders. Reminders send email notifications -- but I would like to keep items and sellers I am interested in WITHOUT getting constant emails every time they come up for sale. This would enable me to consider the items I want when I have the money or check sellers for new items they carry without daily email Reminders.
Another thing that would be nice is a way to question sellers about their items -- for example, to ask if an item comes with any documentation for using it (or if the documentation is in English) or what the dimensions of an item are if not mentioned in the write-up shown. I realize that these superfast auctions do not allow time for responses, but if the seller is selling the identical item over many days, it would help encourage bidding on those items.
Hi Gregory,
Thank you for taking the time out to write a review and share your feedback.
We value suggestions from shoppers on Tophatter and I will pass along your suggestion to allow saving sellers vs setting reminders, great suggestion by the way.
We don't offer the ability for buyers and sellers to directly contact each other through an unstructured format. We did offer the option in the past and found it didn't work well as we ran into issues such as seller and buyer conversation not being pleasant. We also ran into issues with seller giving wrong information on Tophatter policies and found that overall support was best handled by Tophatter staff.
I do understand this creates challenges asking sellers for additional information about products, sorry for the inconvenience. The best thing to do is read the item description by clicking on the image of the item for all pertinent information.
There are some options you can choose from if the item has not yet shipped.
Visit "*My Orders*": https://tophatter.com/invoices then choose from the possible available actions:
1) Change my order" (For up to 2 days after payment or until shipped) allows you to change the color or size selection, if selections were offered and are still available.
2) Request to pay later" (For up to 3 days after winning or until canceled) allows you to ask for up to 7 days to pay for an unpaid purchase.
3) Request a refund" (For up to 4 days after payment or until shipped) allows you to ask the seller to stop shipment and refund the order.
4) Change shipping address" (For up to 5 days after payment or until shipped) allows you to request a change of address.
Kind Regards,
Angelique
About a month ago I thought I got a great deal. When package arrived I was empty. Instead of getting item my money was refunded without my choice. I've also in the last week had 4 outstanding deals refunded refunded to me again with out it being my choice! I wanted what I PAYED for. Is what Tophatter is? Get a great deal just to get your money back later? Thinking about going to WISH
Good prices on items that cost more at other places. You can try products without having to spend a fortune. TopHatter stands behind their customers.
Hi Alberta,
Thank you for your review.
I'm pleased to hear you're happy with the bargain prices, product, and service from Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Lots of good stuff to bid on and Excellent customer support. Product return and refund policy are the best I have ever seen.
Hi Roy,
Thank you for your review.
I'm pleased to hear you are happy with the variety of items, support, and our return policy. We appreciate you putting your trust in Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
THE RESON WHY I WAS NOT HPPY IS BECAUSE I HAD A ODER CANCLE ON ME WITH OUT TELL ME WHY. THEN I JUST OPEN THE OTHER BRACET IVE ODER ABOUT A FEW WEEKS AGE AND IT WAS BROKE IN HALF AND I CANT RETURN IT SO NOW IM OUT THAT GILF FOR MY GRANDDAUGHTER U HAVE SOME GOOD THINGS BUT U HAVE SOME BAD THINGS TOO THX KATHERINE GLASS
Hi Katherine,
Thank you for sharing your experience.
I reviewed your account and I see 4 orders were canceled due to accidental bidding. However, I don't see any other orders that were canceled.
Order #: 70580536
Order #: 70162325
Order #: 70068233
Order #: 67617505
I also see two items that were refunded due to invalid tracking.
Order #: 70067959
Order #: 70067821
I'm very sorry this happened. I know how frustrating and disappointing it must be to wait for an item only to have it never arrive. We definitely want you to have a great experience on Tophatter and receive the item you paid for. What I have done is issued a $5.00 store credit on your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks. Please find something you love on us.
Kind Regards,
Angelique
I WAS VEREY HPPY WITH EVERYTHING THAT I BROUGHT FROM TAPHATTER. INTIL I DIDNT GET ONE OF ODERS. FRIST THEY 7.00 REFUND. THEN IT DROP DOWN TO 2.00
I LIKE THE FAST PACE OF OF THE SALES. I HAVE HAD TO LEARN TO STOP AND REVIEW THE ITEMS BEFORE I BID.IF YOU BUY SOMETHING BEFORE YOU DO YOU MY BUY SOMETHING YOU DON'T WANT. THE PHOTOS CAN BE A LITTLE MISS LEADING. I HAVE BOUGHT SEVERAL ITEMS THAT I AM HAPPY WITH.
Hi Andy,
Thank you for your review.
I'm glad you have been pleased with the items you received on Tophatter.
We definitely encourage shoppers to view the item description before bidding so I am glad to hear you have taken up that habit. We realize the auctions can go pretty quickly. What you can do it set reminders for items by clicking the heart icon. This will give you time to review the items description and get a notification for the item the next time it is up for auction.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I've been ordering from Tophatter for over a year and I am mostly satisfied with all of my purchases. There were 2 that had issues out of 25+ orders. Both were refunded quickly and easily.
I would highly recommend Tophatter! It is fun and easy to use!
Hi Kelva,
Thank you for your review.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
I'm glad we were able to solve your concerns with the 2 items in a satisfactory way.
Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Some great deals can be found here on Tophatter. Most of the stuff is junk and a lot of the ads are misleading. Don't bid on anything unless you know about what you are bidding on. I'm hooked and love shopping here!
Hi William,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Kind Regards,
Angelique
I have been shopping with Tophatter for many months. I love the variety of the products. It is great that it is a 90 second auction, you know very quickly if you won. I have referred many friends and family members to the site we have now become Tophatter addicts!
After you learn what's what and who you can trust. I ordered (won at auction) a smart watch, It didn't come with a sim card. But you could set the time on it and several other functions, it was worth the price. If it had stated it didn't come with a sim card I wouldn't have bought it. As for the silver coins some are clads some are advertised as. 999 pure silver are much smaller than pictured the only the mercury dimes (common dates) are good, At 6,00 shipping not a good deal.
Hi Richard,
Thank you for your review.
We definitely encourage shoppers to view this item description before bidding.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I love most of what I have purchased. What was unsatisfactory was promptly refunded. Thank you for keeping in touch
Hi Sharron,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most electronic items cheaply made, Shipping from China is very slow, return policy is, quality is what you would expect for the price. Lot of incompatibility with newer devices.
Hi George,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
When items are being up for auction, they for the most time look beautiful. But when item arrives it's the wrong size and quality is very poor
HI Sue,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Can't stay off the ap great deals and so far good quality nothing has malfunctioned wife loves the random gifts and some I get her I would have paid triple for lol just make sure to read the discerption and size chart
Hi Brad,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Love shopping at Tophatters! Keeps me entertained with the bidding. It's very
Affordable. I can't wait to share it with friends.
Hi Nancy,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It is actually fun to bid on items. And sometimes you can get some really great deals as well. Ya never know what is going to show. I would love to be able to see all the items at once. Wow now that would be a blast!
Hi Guy,
Thank you for sharing your experience.
I recommend viewing the catalog to view more items. You can view the catalog here https://tophatter.com/catalogs. Also, please be sure to check out our deals here https://tophatter.com/catalogs/deals
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
We have know complaints i can shop right here in bed, But the husband says he wished they didnt make this site, I just smile
Hi Florine,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m glad you find it convenient to shop on Tophatter and pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Everything I have received has been top quality and fast shipping! Great prices! Fun to shop for great deals on almost everything you could imagine
Hi Kevin,
Thank you for your review.
I'm glad you have fun shopping and have been pleased with the shipping speed and bargain pricing.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Richard,
Thank you for your review.
I'm glad to hear you are pleased with most of your items. However, we want you to be satisfied with all of your purchases. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique