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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far I am pleased with the service and shopping on the site! Have receive most of the items I've purchase and have been pleased with all of it.
For the most part alot of items are awesome I've had some cheap made plastic stuff I paid good money for
Hi Rochelle,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
It's fun bidding as well as a great selection of items. I've purchased gifts for everyone. I enjoy checking in every so often just to see the cool items.
Most of the stuff is good. Whats bad gets refunded quick. Just wish it would be packed better. Fun Robison the site though.
Excellent service, excellent response when i had a problem, rectified situation immediately! I love the prices and lots of fun unique products!
Hi Eileen,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Great items, good quality and good prices. Fun to bid on items and many to choose from. Also great customer service if you ever have a problem it is handled quickly in the most professional manner
Hi Carol,
Thank you for your review.
I'm pleased to hear you had happy with the pricing, quality of items and service on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have beautiful Jewelry
Thank you Tophatter, I appreciate you and making it possible to have beautiful jewelry. Keep up the good work that you do,
Sincerely,
Nancy Ianniello
Hi Nancy,
Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community.
Have a great time on Tophatter!
Kind Regards,
Angelique
I find it VERY misleading that under most of these posts it says you are saving 90%+ on an item when a simple google search shows you can buy it for x amount of dollars. A few necklaces had me hooked thinking I was getting some great deal when in actuality I was buying it for what I could get it on any major retail site. This necklace was posted as original price $189. It said it was at a 98% savings when it's all a lie. I looked at other sites from the countries it was shipped from to find out I could get it for $5 dollars. Completely false advertising!
Have bought multiple pages of items from many different sellers have had a very positive experience with all involved.
Hi Delbert,
Thank you for your review.
I'm very happy you've been able to find items you love on Tophatter at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Retail enlightened, quick and responsive, turn, around, with a willingness to please customer base, Congratulations on your excellent company employee braced tradition. Yours truly
Hi Wayne,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love it and its fun! Im" addicted to it and the prices is very affordable. Every day i find myself on the site and have told all my crjends and family about it.
Hi Valencia,
Thank you for your review.
I'm happy to hear you're having a great time shopping on Tophatter and you're pleased with the bargain pricing.
Continue to have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I must admit, I was skeptical at first. But now, I've found several great gifts for my family. This is a great way to knock out some of that early Christmas Shopping!
Hi Carrie,
Thank you for your review and for giving Tophatter a try through your skepticism, we appreciate you putting your trust in us.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
A fun way to shop. The bidding is exciting. Yes way better than ebay. And a lot of stuff too choose from.
Hi James,
Thank you for your review.
I'm happy to hear you are having a fun time shopping on Tophatter and have been pleased with the variety of items.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Im so addicted to this wonderful
Tophatter! Great gifts, speedy delivery.
Can't get Enough for your luv Tophatter!
Hi Dina,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most of the items are clearly stated what they are. I have ordered 2 things that it wasn't what I thought it was.
Hi Kim,
Thank you for your review.
I'm sorry to hear 2 of your items weren't what you expected. I know how disappointing and frustrating this must be.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Needs to get the mail system better up to date get the shippers to ship them out quicker overall it would is good to shop at Top Hat
Hi Ira,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
This site is good has great stuff cheap I bought lots of stuff and they was nice and easy to get fast shipping on some stuff
Hi John,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have been pleased with most of my purchases. I like the notifications about when things are going to arrive and that I am able to track my packages. It has been fun. I spend more money than I plan too =)
Hi Georgia,
Thank you for your review.
I'm happy to hear you are pleased with your purchases and have fun shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It would be nice to know where you are buying these items, such as what state or country it is be shipped from. I have two items that were a week late getting here.
I love the bidding wars, but I like to browse too and I buy things daily. I've had a few items that I was a little disappointed in, but that's with any place you shop.
Hi Jamie,
Thank you for your review.
I'm glad that we have created a fun place for you to shop. I'm sorry to hear you've been disappointed with a few items.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
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Hi Jodi,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and service on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique