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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This place is great for nick nacks and rainy day shopping, without breaking the bank! My 10 yr old son has also discovered Topphatter and loves it.
I NEED MY ACCOUNT REINSTATED. I DIDN'T CLOSE THE ACCOUNT. I JUST CLOSED THE CHECKING ACCOUNT BECAUSE I WENT TO ANOTHER BANK. NEED TO GET REINSTATED SO THAT I CAN PUT IT IN. THANKS YOU
Hi Bob,
Thank you for your review.
I see that your account was canceled as you stated. I have reinstated the account. Please log in with the email address an password associated with your account to begin using it again.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Almost everything I bought isn't worth nothing! JUNK! They sent me the wrong stuff. Don't waste your time or money. Junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk junk don't waste your time or money!
Hi Tony,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Orders the 12 PC gold ring set thought it was going to come in different sizes like in the picture but came in one size so can't wear them like I would want to. I also ordered the silver ones hope the don't come the same way if they do I will be sending them all back and not going to order anything else.
Hi Kay,
Thank you for sharing your experience.
We definitely encourage shoppers to view this item description before bidding. To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Tablets are a joke and junk. I lost package it came in so can't return. All the stuff oringanal price way over priced. Shipping takes way to long. The two tablets I bought junk lost 28 and 40 dollars. Will not bid on this site ever again.
Hi Ed,
Thank you for sharing your experience.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Prior to using this app my credit card information was secure. After the use of this app my information was stolen. I will no longer be using this apps services.
Hi Ciara,
Thank you for your review.
When you pay for an item using your credit or debit card, the information you type in is transmitted to our payment processor using 128-bit SSL encryption; it is not saved to our servers here at Tophatter.
For security purposes, only the card type and 4 digits are displayed on your account so you can identify your cards on file.
The card information is not stored at Tophatter so it is invisible to our staff members and sellers, and it is encrypted at the payment processor, so they can't see it either. You can read more here on how payment is made secure http://help.tophatter.com/customer/en/portal/articles/2214833-how-is-payment-made-and-is-payment-secure-
If you have any questions please don't hesitate to reach out to our customer support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Tophatter is terrific, They are always right there to help you when you need them, They are the best couldn't ask for a better company to deal with
Hi Jacqueline,
Thank you for your review.
I'm very happy to hear you've been pleased with the service you received from Tophatter.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I bought a watch 3 months ago. Last night it stopped working. I contacted tophatter. Their response was "Unfortunately due to the length of time that has passed, this is outside of our Buyer Protection window". It was only purchased only 3 months ago. Buyer beware - run away from this site as fast as possible!
Hi Alan,
Thank you for sharing your experience.
I'm sorry your watch stopped working. We offer buyer protection for up to 30 days from the delivery date, after that time we cannot require a refund.
What I have done is issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks.
Kind Regards,
Angelique
Excellent source for shopping. Anytime day or night. Works well with my busy schedule and it's fun. My favorite thought about tophatter is that my family can also share the experience. I love family activites
Hi Missy,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love Tophatter!:-) The 90 second auctions are fun, and the sense of satisfaction when you win is exhilarating!:-) I find all kinds of items for my Airbnb, for my own home, and for friends and family!:-)
Hi Robert,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have really enjoyed bidding on this site and winning many items. It feels like Christmas everyday when the packages come in lol. I have to say that this is great site to do your Christmas shopping. Its never to early to start.
Hi Angela,
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I really love & enjoy your web sight, I always find unique jewelry. I've recommended your sight to several people. Whenever I wear a piece of your jewelry I get complimented on it. Keep up the great job!
Hi Sue,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have gone to purchasing the items I want instead of the bidding only because of time constraints. The bidding is fun though so I like to bid when I have time. Most of the items I have received are pretty true to the looks and descriptions. The only issue I find is the shipping takes longer then I want but those are items that need to get through customs only.
Hi Jen,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Absolutely love tophatter, very reliable. If the saler does not satisfy you then tophatter themselves will see to it that you are satisfied.
Hi Natasha,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
We have been billed and received several items that we did not order. Rather upsetting or some of the items are not as described.
Hi Lue,
Thank you for your review.
I'm sorry to hear you have some unrecognizable charges on your account. The best thing to do is reach out to our dedicated customer support team to look into your account. Please reach out support team herehttp://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I have been very happy with quality and support from TopHatter and there team. I have purchased for myself and gifts for others...
Hi Mona,
Thank you for your review.
I'm glad to hear you been pleased with your experience on Tophatter.
It's great to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
When I see an item I would like, I bid on it. It is as simple as that. They ship it to me. I have always liked what I have bid on, thus far.
Hi James,
Thank you for your review.
I'm very happy to hear you enjoy the items you've bid on and shipping has met your expectations.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Most items come from China and are not packed well. More returns than I expected. A good amount of items quit work
King properly but are just past return eligible. Some are ok. Be careful and read all descriptions.
Hi Clarissa,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Customer Service is there when you need them, depends on the issue, they can answer you any where's from 2 minutes to 24 hours. I say that's pretty AWESOME!
Hi Susan,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have shopped Tophatter for about 6 months and have gotten amazing deals and never disappointed in the items.
Hi Barbara,
Thank you for your review. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Krista,
Thank you for your review.
I'm glad to hear you enjoy shopping on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique