On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I have bought from Tophatter I have been very pleased with and any and everybody that I can I tell them they need to check em out for some awesome deals.
Top hatter is great, once in a while I get an item that is not up to my standards. You all are fast to make it right
Hi Mary,
Thank you for your review.
I am glad to hear you are pleased with the service you receive on Tophatter.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Everything I've gotten up to date has beed verry nice. I would recommend this site. I'm real happy with the stuff that I ordered. And everything is shipped out and received in a timely manner.
Some things are good bargains and some are not. Read before you bid. I've gotten some things I love, some gifts, etc...
Hi Brenda,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Excellent stuff, just read the fine print. Love the bidding... still waiting for a refund of something I did not get! Easy to use site, pay and keep track of your stuff...
Hi Linda,
Thank you for your review.
I'm glad you find the items you love on Tophatter. We definitely encourage shoppers to view this item description before bidding. To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
If you have questions about your refund please contact our dedicated customer support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Totally awesome, its fun, i enjoy it, they have great deals!, its quaity merchindise, its easy to do, its quick, its fantastic
Hi Teresa,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I received everything in pretty much a timely manner. Loved everything I received. Was just how I ordered it.
Hi Yvonne,
Thank you for your review.
I'm so glad to hear you love all the items you have ordered on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
So easy and GREAT customer service! No hassle at all. Great deals too on some quality items. I have suggested to several friends.
Hi Jessica,
Thank you for your review.
I'm pleased to hear you are happy with the customer service, the great deals, and quality of items.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoy bidding on Tophatter. The selection is great and it even surprises me at times with items I did not expect to see on the site. I have been on the site for a while and I haven't been disappointed. When I when I pay for my item an email alerts me and usually within a day it's on it's way to me. Tophatter is a great auction site
Hi Lisa,
Thank you for your review.
I'm glad to hear you are pleased with the selection of items on Tophatter. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us. Thank you, again, I have issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in two weeks.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I would pass on tophatter to all my friends and family Co workers I find it hard to stay away from tophatter I
Hi Margie,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Very good, i have started collecting watches. They are good quality and can be had for around 5 dollars.
Hi Guiseppe,
Thank you for your review.
I am glad you are able to find items you like to collect on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Found alot items for alot less. Cool spot to shop. Found alot things for Christmas and birthdays. Diffentily going use tophatter
Hi Mark,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Find nice products at a GREAT price! It is fun and entertaining!
Have received all products just as bid on or purchased.
Hi Bruce,
Thank you for your review.
I'm happy to hear you're having fun shopping on Tophatter and like the products and bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have bought quite a bit of jewelry and when you first get them they look really nice. So far I have lost stones out of 3 of the rings I have bought. One was in just a few days and they gave me my money back and told me to keep the ring. That one I believe I lost 2 stones out of. I'm not complaining because I figure for the price that it won't last that long. But even the rings themselves, some have turned my finger green. Even with this I will still buy jewelry off of here.
Hi Kathy,
Thank you for your review.
I'm sorry to hear you have lost some of the stones from your rings. I'm glad to hear we were able to get these issues addressed in a pleasing way. Please note there is a "green finger effect" that you can read more about here https :// tophatter. Com/topics/Buying/subtopics/Common%20Issues/questions/Will%20the%20jewelry%20turn%20my%20skin%20green%3F.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Very satisfied with the products nice delivery time and fast fun to try to our bid someone always like what I get.
Hi Kevin,
Thank you for your review. I'm happy you are having fun and have been satisfied with the product and delivery times.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have yet to be disappointed with any of the items I have purchased from you guys, you're the best!
Hi Diana,
Thank you for your review.
I'm very happy to hear you've been pleased with your experience on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
It is fun to. Bid on an item at Tophatter. So many gift ideas. From clothing and jewelry to toys, bedding, & electonics.
Hi Julie,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Is an easy site to use and navigate, customer service support is truly awesome. Love the new look of the site, even more user friendly!
Hi Carol,
I truly appreciate you taking the time out to leave a review and your feedback on the new look.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I think this App is a great idea if it had better quality. The concept is great, but the quality of the jewelry and gold coins needs to be better
Hi Nisha,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
My item came directly from China. Had I known that I would not have ordered it as I'm trying NOT to voluntarily purchase goods from China no matter what it is. Not only did it take a month to get here it arrived broken. The quality is so poor it belongs in the dollar store. Ignore their inflated prices. Do you really think your going to get quality merchandise reduced to $3?
Hi Diana,
Thank you for your review.
Sellers on Tophatter come from around the world: US, UK, China Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more. We value all sellers who strive for excellence.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
We definitely want you to be pleased with all of your purchases and I'm sorry to hear your item came damaged. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Johnny,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique