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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I am not happy with the clothes. They DO NOT fit the size stated as the print on the screen. The 5 x will fit a size 12 to 14 in the USA. Other than that I have not had too many issues with the products I purchased.
I really enjoy shopping on Tophatter. It can become addictive. And I plan to continue to shop. I'm disabled and Tophatter provides me with entertainment as well as looking forward to receiving my items.
I get everything I order on time and love it, It's easy to order and fun to watch the different products.
Hi Shelley,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I really enjoy my Tophatter mobile app. It can be really exciting while the bidding is going on. Shopping for quality items is easy at Tophatter. The reminders that my liked items are going up for auction is a really helpful feature. I use it daily. Great site Tophatter!
Hi Julie,
Thank you for your wonderful review.
I'm so glad to hear you enjoy the fun bidding atmosphere on Tophatter. We appreciate you being a valued shopper.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have won and received a a large amount of items from tophatter. I guess it's about equal parts as to to being satisfied and not. I've had someone actually send me a scarf and tell me the item I ordered which was an alarm clock on wheels, was sold out so they sent me a scarf with a letter in broken English saying they hoped I would enjoy that luxurious scarf as a replacement of the clock. Tophatter refunded my money and told me to keep the scarf so that was cool of them. Why though, can't something be done about the suggested price
H. Those prices nine times out of ten are at about a 100% markup. That is not only misleading but it's a flat out lie. Some items are pictured in a very deceptive form as wwll. That another thing you have to watch out for. So, it's basically a shop at your own risk...
Hi Christine.
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Always had great deals and good service
Most items are what they are described
Always delivered timely
Many purchases. Good value. The infrequent problem was handled satisfactorily and quickly. Shipment often many days, if from china, but well packaged.
Hi William,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Some of the things I ordered have not been delivered yet after 3 weeks. Things I ordered after these have already got here
Hi Marshal,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
A company you can trust and a staff that responds quickly about any concerns thank you may have...
Hi Bret,
Thank you for your review and for putting your trust in Tophatter. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
It has allowed me to acquire some items i may not use often but now i have them when i need them. You just don't see some of these items anywhere else.
Hi Larry,
Thank you for your review.
I'm glad to hear you were able to find unique items while shopping on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love Tophatter and now my husband is addicted to. He is so impatient so finding auctions that are only 90 seconds is absolutely amazing. Can't wait to have some more money in my pocket to auction away. So fun!
Hi Leaha,
Thank you for your review.
I'm so happy to hear the auction format fits you and your husband's needs.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Never have had a problem with deliveries or returns! Always great customer service! Very happy with the descriptions given by venders!
Hi James,
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
It frustrates me that most sellers take way too long. It would be a little less so if they at least kept up with the tracking information. I have had one item that says it was in the U.S. for at least a month and still me item. They have my money in their bank making them interest and I have nothing.
Hi Debora,
Thank you for your review.
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Love everything. Had one problems and it was handled very well by the representative I talked to. Thank you Tophatter for being so great and prompt in fixing by problem.
Hi Pauline,
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Found this site looking for another. Instantly fell for. Love the quick auctions. And fast shipping.
Hi Joey,
Thank you for your review.
I'm glad to hear you enjoy the shopping on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
For the most part Tophatter has been quick and easy shopping. Quite a variety of goods to be had! Some of the items take a while to ship, others are here in just a couple days. I get very frustrated when I want to get an article of clothing, read the description and it says S-5XL, I win the bid and discover that they only go up to size XL.
Hi Susan,
Thank you for your review.
I'm glad Tophatter offers you a variety of items and quick, convenient shopping.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
In terms of the seller no longer having your size available when you bid this can happen when the popular sizes sell out. I'm sorry that happened. I have issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks.
Kind Regards,
Angelique
Tophatter is pretty good the only issue i have seen is once and awhile an item doesnt populate right to bid on it.
Hi Christopher,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
If you have you experience an issue with an item showing up please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter is not only fun but very reasonably priced. They have always treated me fairly when I had any complaint which was rarely. For the most part the items are well made and exactly as represented.
Hi Dian,
Thank you for your review.
I'm glad to hear you are pleased with the reasonable pricing and customer service.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I've ordered numerous jewelry items from Tophatter that have mostly met or exceeded my expectations. Your jewelry is very beautiful and modestly priced at the same time!
Hi Sally,
Thank you for your review.
I'm so happy to hear you have been pleased with the jewelry items you've purchased.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Very good app for shopping, a lot of categories and sellers just buyer beware on some things and sellers, but all and all a really good shopping app.
Hi Dennis,
Thank you for your review. I'm glad to hear you enjoy shopping on Tophatter.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
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Hi Gwen,
Thank you for your review.
I'm very sorry to hear the clothing wasn't the appropriate size. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique