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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I enjoy sitting and bidding for items. Customer service is great and sellers accommodating. Very quick response from all involved.
Love this site. Have won bid on many items and have been pretty much happy with all. Have been satisfied with replies when things have not been as described.
I've been very pleased with the Tophatter site! I have purchased more than 20 items and only had one problem but it was resolved fast. Customer service was quick to respond.
Hi Beth,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that you are pleased with the items you purchased and our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I thoroughly enjoy shopping at Tophatter. They have always treated me right. If I wasn't happy with a certain product, they quickly responded and made it right. They do everything they say and right on time. Thank you Tophatter for giving me an affordable outlet to chill with no matter where I am.
Sincerely,
Kim Monaghan
Hi Kim,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I won the bid on a black Disney necklace, which was shown and why bid, I received a silver one. I'm not happy with this purchase at all. I went the black one.
Hi Nancy,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Love how much of my Holiday shopping I've already gotten done! No need to hit Dollar Tree last minute to finish filling up the stockings this year.
Hi Melissa,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have always loved auctions. Their fun and exciting. And when you can get things you really want for a very small big you can't go wrong.
Hi Charles,
Thank you for your review.
I'm pleased to hear that you love the auction format on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
You can find a bargain price on something you want but before you get caught up in the fever check the price for buy-it-now on eBay so you don't spend $60 for something you can get elsewhere for $10 or less.
It is great fun to keep checking back to see if the item you want is on the block and not many are bidding on it.
Hi Michael,
Thank you for your review.
We encourage shoppers to read the item description to determine what is a fair price to pay. Bidders decide how high they are willing to bid, and can stop bidding at any time. Shoppers can also set reminders by clicking the heart icon, which will allow more time to read the description and get a notification when the item is back up for auction this way they can price compare and come back to the item later.
Please note, Tophatter also offers the option to purchase items outright using the Buy Now option. You can see Buy Now items here https://tophatter.com/catalogs
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have had no trouble at all getting the greatest service from Tophatter. They move very quickly to assure you of any problems being resolved to your satisfaction. Thank You Tophatter for all the great deals and it's so many that I'd have to go back and count them but I know it's at least 7 pages of won bids. I can't recommend you high enough 10 stars would not be too much THANKS!
Hi Thomas,
We would just like to say thank you for being a part of our family. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I ordered quite a lot of stuff just before we moved house so everything was packed into boxes and moved. It has taken us months to get sorted and unpack.
The flying drone that I bought lasted a week and then one of the 4 blades stopped working so it is now useless.
Tophatter simply told me that the 30 day period had expired and gave me a credit (about a quarter of the price of the item that can only be redeemed via another purchase.). Now fortunately I know my rights under consumer protection so I will be lodging a complaint with them against the company this week and I'm pretty confident that they will be forced to replace it or refund me.
The fact that I have to take this action will mean the end of my dealings with Tophatter.
In general the photos of the goods advertised make them look quite appealing but upon examination of all the stuff I have bought it could well be classed as cheap junk.
Lesson learnt, I should have purchased a single item and assessed it before proceeding to buy more stuff.
Hi Brian,
Thank you for sharing your experience.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Unfortunately, as you have mentioned we are unable to require a refund outside of the 30-day window. There are rare circumstances when we do so.
With that said, I reviewed your account and I see a refund was issued for Order #: 59675166.
Refund Details:
Amount: $27.00
Refund Issued: Aug 29,2018
Issued to: PayPay account.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I am very happy with this shopper site. Mainly they comply with the commitment that if you are not happy with the item, they will return your money. Until now I did not have any issues and hope to be as happy as I am know with my shopping.
Hi Jose,
Thank you for your review.
I'm very happy to hear that you are pleased with the return policy.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I really love Tophatter, I can buy gifts for my family and friends at really great prices! It's really fun to bid and win!
Hi Ginger,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Tophatter has been more than fair with me, on fact I have a wonderful time with Tophatter! Thx Tophatter!
Hi Kathie,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I've gotten a lot of wonderful deals on Tophatter! If I'm not happy with something they always make it right!
Hi Myke,
Thank you for your review.
I'm glad you are pleased with the deals and service you receive on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great product and price, i have purchaced a lot ôf product from them and will continue to buy from them.
Hi Scott,
Thank you for your review.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I haven't gotten all my things yet. Hardly anything actually.
I've gotten two of the several orders of the lights on ropes. Crap crap crap. I will NEVER use this sight again!
Hi Deborah,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I've ordered numerous times, only had issues twice and both times it was taken care of in less than 24 hours. Extremely satisfied and will continue to shop here often...
I would rate them fairly high. Fun shopping experience, nice items, and great prices. I had one order that I waited on for quite a while and it was lost in shipping. Got a refund, so no problem there. The majority of the items are great. If you love shopping, it's a fun way to do it, and the prices are fair.
Hi Lisa,
Thank you for your review.
I'm glad to hear you have fun shopping on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Found your site, interesting auction items, fairly good selection of various items. Shipments have been received in reasonable length of time.
The auctions are fun
If you're careful what you buy you get some amazing deals. Warning. It's addictive. I'm hooked on the 3d metal models and love my BBQ grill mats
Hi Mark,
Thank you for shopping on Tophatter.
I'm glad to hear you enjoy shopping on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Glenn,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique