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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love it love everything about this place and shop more than anything else here're things I got was very
I guess for the most part Tophatter is OK, but the shipping part is not good. The boxes I get my stuff in are pretty much destroyed, and the items are sometimes broken. The shipping charges are outrages, for example $20 to ship a shirt, needless to say I don't bid on these overpriced shipping items. There are other items that have these ridiculously high shipping charges.
Hi Sinbad,
Thank you for your review.
We surely want you to be pleased with all of your purchases and I'm sorry to hear some of your items arrived damaged. I know how disappointed and frustrating that must be.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable. Please know we also have a category of items with free shipping that you can see here https://tophatter.com/?categories=free_shipping
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
The Deals are really good. The only problem I have is at this end with are mail services. Sometimes I do not get what was mail to me, it goes into some one else's box & I never get it. But what I do get is great.
Hi Kimberly,
Thank you for your review.
I'm glad to hear that you enjoy the deals on Tophatter.
I'm sorry to hear you've experienced challenges with delivery. We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Everything comes from China so it is as slow as molasses getting to you. The translator I bought did not come with instructions on how to set it up so it will work so it is useless. Things bought were extremely cheaply made. Don't believe I will waste my money or time with this. It would be great if they had products other than "made in China".
Hi Ray,
Thank you for sharing your experience.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
I'm sorry to hear you translator didn't come with instructions. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide all pertinent information relevant to your item, please view the item description by clicking on the image of the item to see the information the seller has left. If you're unable to locate instructions I suggest doing a Google or Youtube search for more information on the item. If you are unable to find additional information or the items just doesn't work for you we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Sellers on Tophatter come from around the world: US, UK, China Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany and more. We value all sellers who strive for excellence.
With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world.
Kind Regards,
Angelique
I understand that Tophadder is only the middle guy. I am still waiting on my first order that I placed in August. I have one order that was sent in wrong size, but worked out I can give it as a gift
Hi Tammy,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I understand wanting what you paid for to arrive as soon as possible.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
I'm sorry to hear your order came in the wrong size, I know how disappointing and frustrating that must have been. We surely want you to be pleased with all your items and want you to be able to make use of those items. In order to help you find an item you love I have issued a $5.00 store credit on your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks. I hope you find something you love.
Kind Regards,
Angelique
Good site, fantastic if you don't want/need fast shipping. I have had no issues with any item I have purchased on this site.
I have an awesome experience on Tophatter. I won 4 times. What a rush. I highly recommend Tophatter. Great items fast shipping.
Hi Tiffany,
We are happy to hear such great feedback. Thank you for spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
ALL PRODUCTS ARE GOOD VALUE FOR THE MONEY. THE INSTRUCTION SHEETS ARE SOMEWHAT SPARSE BUT GOT EVERYTHING TO WORK. KEEP UP THE GOOD WORK. ED
Hi Edmond,
Thank you for your review.
I'm glad to hear you are happy with the value of items on Tophatter.
In terms of instructions, please be sure to view the item description by clicking on the image of the item. There you will see the details left by the seller. If you find you need more information on using the item I recommend doing a Google or Youtube search. If the item doesn't work out for you, no worries, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have one complaint I can't seem to order from my credit card each time I have tried it gives me an error because of the zip code
Hi Ruthie,
Thank you for your review.
I'm very sorry to hear you've experienced a challenge when trying to play with your credit card. Unfortunately, I have no insight into your account. Please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help in addressing this concern.
Kind Regards,
Angelique
I love Tophatter I have a great time when I'm on it. Just too bad I can't get on it everyday lol. Don't have the finances to play on it everyday. I have recommend ur site to quite a few people by mouth. Don't know it they sign up for it or not, most have been stranger lol. But I loveTophatters and I don't mind telling other people.
Hi Willa,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
I have issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks. I hope you find an item that you love.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
So far everything has been what I ordered, and the clothing has all fit great.
Only complaint is shipping from China can take a month or longer...
Hi Karen,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
For the most part I love this site, problem is that you don't really know where your package is. You will see the ETA, however when you track there is nothing, or missing info. And some of the stuff is trash. Ordered a Rubik cube and it literally fell apart when I turned it.
Hi Jess,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
There gave been some things that I was not satisfied with, but overall I gave really enjoyed majority of my purchases. I have spent a lot of money on tophatter and have only gotten $5 back. I don't think that is fair.
Hi Waynetta,
Thank you for your review.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
What I have done is issued two $5.00 store credits to your account. Each credit will automatically apply to separate purchases in the amounts of $6.00 or more. Please note the credits expire in two weeks. I hope you find items that you love.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Most of the items do not come in on time. Some are 1-2 weeks late. I always click on free shipping but I have to watch because items appear that you have to pay shipping on.
Hi Barbara,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I love the great quality items. The able to buy at a set price is great when you want it right away.
Hi Katie,
Thank you for your review.
I'm happy to hear you are pleased with the quality of items on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Some of the items are very cheaply made but some are very good. Sometimes shipping takes way to long
Hi Ray,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
AM VERY PLEASED WITH ALL ITEMS THAT I WON THE BID ON. QUALITY VERY HIGH ITEM ARE OFTEN PRETTIER THAN SHOWN
Hi Janel,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I've had mostly good experiences with the products and when I didn't a refund and return offer was made.
Hi Catherine,
Thank you for your review.
I'm glad to hear most of your experiences have been pleasing and when they haven't I'm happy to hear our customer support team has been able to resolve your concerns in a satisfactory way.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Love everything I have every bought on Tophatter, really can get some amazing items there jewerly is really nice. Happy with everything
Hi Vickie,
Thank you for your review. I'm pleased to hear you're happy with all of your purchases.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great place. Great prices. Wonderful merchandise. Fine quality. Overall, Tophatter is terrific. I shop all the time, can't wait to check the mailbox to see if one of my gifts are there.
Hi Saundra,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Hi Stella,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique