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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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It is fun to bid on items and see the final result. I've only had 1 tiny issue with the company and it was fixed right away
I've had very good shopping experiences with Tophatter. The products are very good and definitely worth what you get them for.
It's fun to bid and nice hat you only pay if you win! They have nice products. I like Lior Gold Face Products and they always have them up for bid. They keep mu skin looking great. I also buy my grandchildren gifts.
Hi Suzan,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience and products on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
On one auction of cologne the product shown was not the product available. Also beware that many of the coins for sale are fake.
Hi Jason,
Thank you for your review.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Once current orders are fulfilled cancel this account please. Received this notice via email
Based on your account history, you will be required to pay for every purchase you make, before you can bid on additional items.
The only times this has happened was a couple where they did not have the right size or colors that it said it did, Or I forgot over the weekend once. Thought I had a good history.
Hi Tim,
Thank you for sharing your experience.
I'm sorry you've decided to cancel your account. Please take note that by doing this you will no longer be able to login to review your transactions.
To cancel your account:
Go to "Account Info": https://tophatter.com/users/profile
Click "Cancel Account": https://tophatter.com/cancel
Enter a reason, and press the Cancel Account button
Or
Contact our dedicated customer support team when you are ready to cancel here http://tinyurl.com/j8eo7hu for help.
In some situations, we require payment after purchases before bidding again. For example, buyers purchasing Fashion brand items must pay each before bidding again on the next item, and new buyers must pay for their first order before they can bid again.
We also have a constraint in place which makes it so that buyers who have multiple cancellations must pay after each purchase until more successful purchases are completed. You can see more on our cancellation policy here https://tinyurl.com/y8uzqbag
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. I would like to help you purchase something that you love on Tophatter. I have issued 1- $5.00 credit on your account and 1- $10.00 credit. These credits cannot be combined. Each individual credit will automatically apply to your next purchase that exceeds the credit value by $1.00. Please note, the credits expire in 2 weeks.
Thank you again for shopping on Tophatter and I hope you decide to stay.
Kind Regards,
Angelique
I have purchased many items through Tophatter. I love the 90 second auctions. I'll continue to return.
Hi Bill,
Thank you for giving us a perfect rating and for choosing Tophatter. I’m happy that you enjoyed your shopping experience. We greatly appreciate your continued support!
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
They should give you the size of each item because when it arrives you are truly surprised. I bid on a clock and when it arrived it was 2" tall
Hi Juanita,
Thank you for writing your review. I really appreciate you letting us know how you feel. Listening to you is one of the most important things we can do to improve. Thank you for your feedback, it will be shared with our team.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if an item doesn't meet your expectations, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Kind Regards,
Angelique
They stand behind their products... if I am not satisfied, they will make it right. My wife loves the jewelry that I have purchased on Tophatter for her.
Hi Michael,
Thank you for your review and for choosing Tophatter. I’m happy that your wife loves the jewelry, and you enjoyed your shopping experience.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great deals great merchandise super much. I have a great time getting against people and winning all the time I get super great merchandise and super great jewelry and fun little things that you can't get it at places I really enjoy this app the only thing is that when I sometimes don't get my deliveries and it says I do so that's the only issue I have but it's always made right with you
Hi Colleen,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please contact our customer support team to look into this concern through your My Orders or Contact Us page. Our support team will reply within 2 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
As a new user I found the app to be fun and easy to use. I ordered several items from different vendors, and everything arrived on time and worked exactly as expected.
Hi Susie,
Thank you for your review and welcome to Tophatter.
I'm glad to hear you've been happy with your products, delivery time and find shopping on Tophatter to be fun and easy to use.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I refer this website to people all the time without sending their information in for the $5, because the majority of them are strangers, for example the postal employee
Hi Eugenia,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
As a thank you for your referrals I have issued a $5.00 store credit on your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in two weeks.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Everything purchased was excellent, except from one seller selling canvas paintings items bought from seller was not as described very disappointed with that seller was waste of money
Hi Robert,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
When things that are coming from China or other countries, there should be an English translation for instructions, and unfortunately the packaging is always damaged. However, my contents have always been intact. Sheets and bedding are great. Wish you carried more valuable items like TV's, computers, phones, gift cards. ECT. Wish I knew when bidding on clothes if they were coming from US or UK so I could select proper size. Site it easy to bid on or buy directly from. I do enjoy it.
Hi Candy,
Thank you for your review and feedback.
I'm sorry to hear some of the instructions have not been in your native language, and packaging has been damaged.
The only information we have from the seller about the item can be found in the item description which can be seen by clicking on the image of the item. If you require additional information on the product I suggest doing a Google or Youtube search, usually, that helps. If you can't find what you need, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We are always looking for sellers that offer a variety of items to expand the products available on Tophatter. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
In terms of the sizing of items here is a size conversion chart https://tinyurl.com/ya99eeal. Additionally, I recommend reading any reviews that may have been left for the items, typically other buyers will mention if the sizing runs small or large and of course if you're not happy with the item it can be returned up to 30 days of the delivery day.
Kind Regards,
Angelique
I like TopHatter because it is fun to bid on things and the prices are reasonable. I just dont like that it takes so long to get stuff
Hi Patty,
We are delighted to have you as a valued member of the community. Thank you for writing your review. I'm glad you have fun shopping and you're pleased with the competitive pricing.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
When I bid on items and win the bids, then I should receive what I paid for. I have ordered a lot from Tophatter and am getting more and more unhappy. Either they don't send the correct item, or half of it is missing, like a necklace, the pendant came but not the chain it's supposed to be on. I know I get refunded, but I don't want that, I want what I bid on and paid for. My orders always take a month or longer to arrive, so I wait and wait, then lately just to find out it isn't coming at all and I'm being issued a refund! Then when I go on live to look at items to bid and pay for, there will be some of the exact items that I was refunded! I'm almost at the point to never go on the site again!
Hi Lori,
Thank you for your review.
We definitely want you to be pleased with all of your experiences on Tophatter and I'm sorry to hear that hasn't been the case.
Because we are not the seller of the item, we don't support the replacement of items, partial shipment of missing or damaged parts, or return of items for exchange at this time.
Please do know your voice is heard, I personally sent an email to the manager about the ability to offer exchanges/replacements. Because we aren't the seller of the item and don't have access to the seller's inventory I'm not sure of the challenges that might come with this, but please do know the request to allow this in the future has been submitted.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
What I have done is issued a $5.00 store credit on your accounts as an apology for the challenges you have encountered. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks. I hope you find an item that you love.
Kind Regards,
Angelique
Some of the product is good, but some of the product is cheaply made.
You have to read the description of what your buying. You may expect more than you will be getting.
Hi Larry,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
For the most part the items have been very good quality.ive received a few items that have been broken and some I just never got or I ored an item but got something different..
Hi Sandra,
Thank you for sharing your experience.
I'm glad to hear you have received some quality items on Tophatter. I'm sorry that you haven't received some items and others have arrived broken.
We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package. If the item does not show delivered to your address please reach out to our dedicated customer support team here http://tinyurl.com/j8eo7hu for help.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
The site overall is great,. My only issue is there is not a lot oriented to what my interested in. My hobbies are building pre-made models and scratch building models and dioramas.
Hi Jim,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I'm sorry that you weren't able to find items that were more geared toward your interest. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I like the way they stand behind their products, The things are pretty nice.
There are things for my husband, gifts etc,
Hi Norma,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
So many of the items come out of China and are way overbid here in the US. I will not be purchasing anything from here except coins. Many of the items ordered are cheaply made, don't fit, or are very poor quality. Please be very careful when bidding
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Hi Dan,
Thank you for giving us a perfect rating. We greatly appreciate your continued support!
The only information we have in terms of instruction is the information left in the item description by the seller. You can click on the images of the items to review the item description and any information the seller has left about the item. If you are unable to find instructions there, I would recommend doing a Google or Youtube search for more information on the item.
If you are unable to find the information you need and the item doesn't work out for you, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e. I hope this helps.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique