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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Paid about 100.00 for products from China. The products are so bad can't even give as gifts. All in trash. What a waste of time and money. They call it Auctions.
Great auction site some things are slow to come as they come from out of country but over all the policy is they want you to be satisfied and they mean it the auctions more often than not are 5 to 6 bucks some are higher it depends on the item all auctions are pretty fast and start at 1 buck some you can even buy it now
Hi Julie,
Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help.
Kind Regards,
Angelique
I have bought several things from Tophatter, with mixed results. Most of the things were what was advertised, but the Backup Camera I bought was just a camera lens with two wires leading out of it. Not what i expected.
The shipping and tracking are weird. The shipping company ships from China, and the tracking will show that the package is "Delivered" when it hits Los Angeles. The tracking is represented by a green line with several dots on it. Los Angeles is the second to the last dot, with your address being the last dot. Since the shipping company is Chinese, they monitor the shipping to the LA destination, and then hand it off to the US Postal Service. They then call it "Delivered", which is somewhat misleading. A week later, the item will show up in your mailbox. This has happened twice to me, and I finally got the whole picture when I called the shipping customer service.
Hi David,
Thank you for your review.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
For Internationally shipped items, the package actually transferred from one international carrier to another, and is delivered by the destination carrier. In some instance the item will show delivered when handed off from one carrier to the next. No worries, we are able to confirm if the item is still in transit or actually delivered. I hope this helps.
Kind Regards,
Angelique
For now, I am giving 3 stars. But, I do love Tophatter!
The deals are harder to come by now. I am not liking the new reserves and shipping fees. There are often glitches on the web pages, such as flickering and shifting. I can't view the ALL page because there are so many items my web page freezes. I have to shop JUST JEWELRY so that the page doesn't freeze. However, I do love my Tophatter jewelry! I have so many gorgeous pieces that I love to wear.
Hi Marie,
Thank you for your review.
At Tophatter, we believe that listening to you is one of the most important things we can do to improve. Thank you for your feedback regarding reserves and shipping fees. Please know that we do offer a free shipping category.
If you are using the app please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If you are using the website please try to clear your cache. You can see instructions on how to do so here https://kb.iu.edu/d/ahic. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu. I hope this helps. Thank you!
Kind Regards,
Angelique
Everything has been great with an exception to a couple minor things that wasn't unexpected. Keep up the good work and looking forward to bidding
Hi Monica,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one. If there is anything that we can help with don't hesitate to reach out to our dedicated support team here http://tinyurl.com/j8eo7hu
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
This Tophatter site sounds a lot like madbid, which has been closed down because of dodgy dealings, but operated the same way under a similar bid scheme.
Steer well clear, stick to wish or gearbest or tinydeal if you want to to buy cheaper stuff.
Hi Ben,
Thank you for your review.
Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform. You may view the following link for more info: https://tinyurl.com/y8fv5rfe
Kind Regards,
Angelique
I will absolutely never use any site that requires me to log in just to get a glimpse of what they are all about. That BS just tells me that these people know their site to be useless and want to build a spam list of everyone who just checks it out.
Hi Michael,
Thank you for your review.
I understand your frustrations of not wanting to create a account in order to view items. To combat fraud (e.g. Shill bidding), we require that people are signed into a registered account before they can view/bid. Therefore, for both a better user experience and for the sake of security, we require that people are signed in before they can use our app.
Kind Regards,
Angelique
The marked through prices are out of bounds through the roof... no idiot would pay that retail price... they want you to think you're getting super duper "98% off" deal when actually you're not... example...$109 for a sonic tooth brush... you could buy 10 of them at Wally World for that price... but since you got it for $20 on Tophatter... plus shipping... it makes you feel warm and fuzzy that you got a heck of a deal... not...
Hi Allen,
Thank you for your review.
The struck-out price is the suggested price provided by the seller. Tophatter is a Marketplace that connects buyers with sellers": https://tophatter.com/terms, and we rely on sellers to provide accurate information. If you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection( https://tinyurl.com/yc6sdknh)
Kind Regards,
Angelique
I signed up to bid and I placed a bid for something my young grandchild would like a dinosaur night light I won the bid and when I went to pay for it it was some kind of cable for a television set. I cancelled that bid then I found a shirt a top that I would really like to have so I bid on that and I won and when I went to pay for it it was very sexy lingerie I'm a 65 year old woman I don't need a thong underwear and a see-through top this site is ridiculous I don't know how to bid but I was bidding on what was in the picture and I got something completely different so if anybody has any ideas how to work this site let me know otherwise Amazon will be my go-to place for Christmas shopping
Hi Sherri,
Thank you for sharing your experience.
It sounds like you may be experiencing some app lag.
Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu. Thank you!
Kind Regards,
Angelique
I've enjoyed bidding on items that I might not have known where to buy several items but Tophatter brought them to me. If I'm not happy with an item I usually get a refund.
Hi Cindy,
Thank you for your review.
I'm happy to hear you were able to find items that you love on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
GOT TO SAY THIS EVERYTHING I HAVE BOUGHT FROM THEM HAS BEEN GREAT. AND WHEN THERE WAS A PROBLEM THEY WERE RIGHT ON IT I WILL ALWAYS SHOP AT THE TOP
Hi Brady,
Thank you for your review.
I'm pleased to hear you are happy with the products and service on Tophatter.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I purchased a few of their items and had to realise that most things are available straight up on amazon for less money than people end up offering. Quality of items is poor and it seems that descriptions are intently brief and short on details. Simple things like a 128 GB memory stick do not work. If its cheap sometimes it means it is just that.
Specialy here with top hatter
Hi Stephan,
Thank you for your review.
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I love the fact that it is over soon.and all the cheap items that look way more expensive than they are. Some ads and or displays are very misleading as to actually what in the photo you are getting, or how many, etc. that will be the demise of this site.if the vendor has to deceive the customer to make a buck they have problems and can't be trusted. I have told many many people about this site and many have stopped using it because of the pathetic attempt to fool or deceive the customer. I realize it's done all legal like and if you read all the description, fine print, and so on it reveals the truth... more or less. Sad as it is I avoid those vendors and keep on buying.
Hi Douglas,
Thank you for your review.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I like the products & most prices. Just wish products would have a better delivery system. Your package dates changes too much & I've been waiting on one of my packages for over a month.
Hi Shawneen,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I have saved SOOO much $. My Christmas shopping is done. Everyone is getting a very nice gift, too. Tophatter also keeps their word about being happy with your purchase.
Hi Anita,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
My item is marked as delivered.
It shows that it was delivered to the wrong town and zip code.
DON'T buy anything if you can't find an email for customer support.
You can see below that it shows the item was delivered to Crestwood KY. I don't live in Crestwood and never have
Hi Bob,
Thank you for your review.
I'm sorry to hear your item was delivered to the wrong address. I know how frustrating and disappointing it must be to wait for an item only to have it not reach your home.
We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. I reviewed your account and see a refund has been issued for Order #: 73813066 in the amount of $11.00 on Oct 24,2018.
Please don't hesitate to reach out to our dedicated support team here http://tinyurl.com/j8eo7hu with any questions.
Kind Regards,
Angelique
THE PEOPLE AT TOP HATTER ARE GREAT WORK WITH YOU WITH NO PROBLEMS AAAAAAAAAAAAA++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Hi Paul,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Have a wonderful time shopping.
Kind Regards,
Angelique
I was buying a lot of what I thought was real silver. From wish only to find out that I was buying fake coins. Top Hatter is the only site where you can buy real silver
I am very satisfied with Top Hatter. I can tell that Top Hatter cares about it's shoppers. I enjoy winning bids but be careful... its very addictive.
Hi Donna,
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most have been wonderful however some have not been as pleasant. Some later than planned some not ever showing up. I do like shopping with Tophatter for the most part. But would like to see some improvements?
Hi Linda,
We are delighted to have you as a valued member of the community.
At Tophatter, we believe that listening to you is one of the most important things we can do to improve. Thank you for your feedback.
I surely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
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Hi Virginia,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique