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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Positive emotions! I am pleasantly surprised by the fast delivery, clear solution of questions (if any) I wish you good luck and prosperity! Many thanks!
I have ordered many things at much lower prices than other web sites, plus most are shipping free. Makes a big difference. Most all have come in a very timely manner. If you do not get it on time, you can always get your money refunded. They pretty much give you a time line when you buy the item. You bid on an item, and it really goes fast. If you do not get it the first time, usually there are always second chances anyway. Have to try it to see for yourself. I am sure you will be pleased with your orders, and if not, you can always return any item you are not satisfied with. Try it, it is fun.
Hi Janet,
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Felicia
Item always get here late, never on time whatsoever always late, and sometimes don't even get hit at all
Hi Gorje,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
We are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Warm regards,
Felicia
I have to say I was leary at first, but Tophatter has proven themselves to be a trusted site for me. If you are dissatisfied with a product they send they will give a full refund on return. Their customer service handles problems expeditiously. I fully support this site. Great Job
Hi Frank,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
You have to watch shipping charges as you can buy the same shoes in a local store for less. I got several things that do not work and can not be fixed. It costs more to return than to buy. Most of the things you think you are getting what the picture shows but to find out that some are not. Like the shoulder pad heating pad for whole shoulder/back. I put a battery in the weasel toy and it did not work. I even turned on the button and it did not work. The flawless thing just falls apart when you try to use it. I do not see any other on/off switch.
Hi Donna,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm regards,
Felicia
I am very disgruntled with tophatter. I have ordered products that have made it ahead of schedule. However, on the flip side, I've had orders that simply bounce around overseas with NO updates what so ever. This is very frustrating. I've ordered 2 parcels from the same company at the same time. 1 was delivered and the other has bounced around overseas. This same parcel has been checked into the same place 3 times. I've had no update since 17 December. All I get is excuses.
Hi Ronald,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
We are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Warm regards,
Felicia
I love this website. Buying some great stuff in great quality at cheap prices. Couldn't ask for a better website
Hi James,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Felicia
Two products came in broken, 5 rings ordered November 28 - December 1 did not come in on time for Christmas. I'm going to have some very disappointed kids!
Hi Darlene,
Thank you for taking the time to write your review, and I'm terribly sorry some items didn't arrive in time for Christmas.
For the items that arrived broken, we have an easy return policy which allows a return request to be open for any reason within 30 days from delivery. See full details here: https://tinyurl.com/yd75uc6e
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. We are working towards improving in terms of getting items to you expeditiously. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Warm regards,
Felicia
Outside of being a little addictive because of the great deals that you get, tophatter has been an awesome site to get my Christmas shopping done. From gadget to clothing almost everything that I have received has been completely as expected. They have also been very helpful when the few items were not what was expected or damaged in giving a full refund. I have recommended this site to many.
Hi Georgia,
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Thank you for your kind review and continued support! We truly are delighted to have you as a valued member of the community.
Warm regards,
Felicia
I was only unsatisfied once or twice. My funds were almost immediately returned. Some items are even American. Of course I prefer that.
Hi Eve,
Thank you for your wonderful review.
I am thrilled to hear you have been pleased with your overall experience shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Warm regards,
Felicia
I have had a few items that were not exactly what the seller has described! Tophatter refunds my
Money the instant I explain what happened! They do not question you what so ever! I like the bidding, because you can buy the merchandise on
Your budget! If an item I would like to buy goes for more than I want to pay, I just wait and sooner or later that item comes up again and I can bid on
It again! It is a great way to do business! Thank you Tophatter!
Hi Hilda,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Warm regards,
Felicia
Great auction site. Easy to use and fun to bid. Excellent refund/return policy. I am happy to have found them. Thank you
Hi Marcia,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoy getting things from your site everything is as you describe will shop here often. You have a large selection of products. Some thing for everyone.
Hi Barbara,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
I am very pleased with this site. They have been very helpful when either my order did not come or was damaged in shipping. I let all of my friends know where I get my things. And where they can go to get there things.
Hi Renee,
Thank you for giving us a perfect rating and for recommending Tophatter. We greatly appreciate your continued support!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
What I didn't like was when it was time for my refund they didn't want to send it even though I didn't receive the merchandise
Hi Victoria,
Thank you for your review. I'm very sorry you didn't receive your order.
We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed.
Please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help addressing this concern here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I ordered the Infrared Thermometer, but the instructions are not clear on how to use it. That is the bad thing about Top Hatter
Hi Marcie,
Thank you for your review.
I'm sorry that the instruction for the items wasn't clear. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item. If instruction aren't clear I recommend doing a Google or Youtube search for more information on the items. If that doesn't help, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
Easy to bid on. Great deals. The only problem I have had is when I was just learning and hit bid by accident ok, or bought by mistake, they shut me of out from bidding.
Hi Leslie,
Thank you for your review.
I understand how frustrating it must be when your account is blocked from bidding as a result of too many cancelations. You can see more on this policy here https://tinyurl.com/y8uzqbag
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have only had one issue that could not be resolved when I bought a watch and it did not work. It was a Christmas gift and I could not return it.
Hi Millie,
Thank you for your review.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.
Please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help with a return within 30 days.
Kind Regards,
Angelique
Most of the products and people are honest and put out a good product but there are some who misadvertise what they are selling and do NOT refund your money!
Hi Charles,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
My purchases have been very good. I love buying from this site and will continue to order from them.
Hi Dwayne,
Thank you for your review.
I'm glad to hear you love buying on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Hi Sergii,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Felicia