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TopCashback

4.5

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From the business

Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?


topcashback.com
Rochelle Park, NJ, United States
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TopCashback Reviews Summary

TopCashback has garnered a generally positive reputation among users, who appreciate its user-friendly interface, reliable cashback offerings, and diverse payout options. Many customers highlight the platform's effectiveness in saving money during online shopping and praise its engaging promotions and contests. However, concerns have been raised regarding delayed cashback tracking and inconsistent crediting of transactions compared to competitors. Some users have encountered issues with specific purchases, particularly gift cards. Overall, while the service is well-regarded for its benefits, there is room for improvement in customer support and transaction reliability.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Vermont
1 review
0 helpful votes
Follow Jay A.
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Best site out there for honoring claims when there is a issue. They honored a deal that was mistakenly posted at a over 70% rate. Many other similar cash back sites don't even have a formal process for submitting claims or just ignore your emails.

Date of experience: October 26, 2021
Tennessee
1 review
0 helpful votes
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So understanding
October 25, 2021

I was having difficult. It was resolved quickly. I was able to gain and I really believe in their honesty

Date of experience: October 25, 2021
Indiana
1 review
0 helpful votes
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I've had great success using TopCashBack. While it can take a long time for money to be deposited and sometimes claims are rejected, typically cash back for purchases are honored. There are a number of terms and conditions (certain coupons cannot be used with cash back) so I don't usually challenge rejected claims. Recently, a vendor essentially waited until the claim was outside the window to process it and then rejected it (allowing them to say that the claim was too old for consideration). TopCashBack noted this unfair conduct and still honored my cashback (although it did take many months).

Date of experience: October 23, 2021
Illinois
2 reviews
10 helpful votes
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Don't waste your time
November 20, 2021

With every purchase I have made, I have had to contact topcashback to find out where my cash back is. I have yet to receive $81 from a trip I booked on VRBO in Jan 2021, and completed in July. I am getting no help in getting the cash back I am owed. Rakuten is 100% better when it comes to these cash back programs.

Date of experience: October 20, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Lindsay,

Very sorry to hear about your experience. Please send me an email directly to [email protected] and I would be more than happy to take a look into this for you.

Best Wishes,
Dominique

Michigan
1 review
13 helpful votes
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Worst cash back site I have used. They entice you with huge cashback offers but never payout on them. Out of about 20 purchases, only 1 has shown up in my account. I have gone thru the process of claiming missing cash back and still waiting on hundreds of dollars of cash back. Some merchants such as Zappos you can't even file a missing cash back claim. AVOID AT ALL COST!

Date of experience: October 17, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Steve,

Thank you so much for the feedback, and also very sorry to hear about your experience. However, when purchases don't track, there is always a reason. Please send me an email directly to [email protected] and I would be more than happy to go over some rules and tips on how to ensure cashback.

Best Wishes,
Dominique

Indiana
1 review
0 helpful votes
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The Promotions team did a much greater job than the online ticket team. I think the ticket team did not understand what our customers worry about and did not care, they just looked through the current amount but cannot detail which transactions are "incorrect", and then did not respond to your complain any more. On the contrary, the promotions did very professionally and knew where the problem is. Very appreciate!

Date of experience: October 13, 2021
Algeria
1 review
0 helpful votes
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Great Customer Service
October 15, 2021

My cashback was missing, and it was my first experience with Topcashback, afterback and forth they track the cashback and they mentioned that the cashback went missing and they weill do they best to solve this issue with retailer in just few days i got my cashback in my account balance. Thank you Topcashback

Date of experience: October 13, 2021
Arizona
1 review
0 helpful votes
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Love All the Savings
October 5, 2021

I love saving with topcashback! I also enjoy all the promotions that they having including surveys, and games. I once won a cash drawing for Mother's day! Lots of fun!

Date of experience: October 5, 2021
Ohio
1 review
0 helpful votes
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Money money money
October 3, 2021

Top cash back always has my favorite places to shop. Bonus I get cash back. Win, win, win.

Date of experience: October 3, 2021
Colombia
1 review
0 helpful votes
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La mejor en ahorros
October 1, 2021

Gran plataforma web para ahorrar en compras. Pago puntual y responsable. La mejor

Date of experience: September 30, 2021
Florida
1 review
0 helpful votes
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My Perennial Favorite Cash Back Site
September 26, 2021

I've been using cash back referral sites for the past five years, and Top Cash Back is my favorite. Most of the time, TCB offers the highest rates of return on purchases than do other programs, and they have the largest list of vendors. This past year, I inquired about a completed purchase that was declined, and I was eventually rewarded the cash back amount when I went through TBC's process for challenging the initially declined purchase. (I was very happy, as the temporarily improved offer figured significantly in my purchase, so I was glad to eventually get that financial incentive. I know from personal experience that the system of inquiry works for declined but legitimate purchases, and so I am willing to be more loyal to TCB, even if other cash back sites offer a higher percentage as an incentive. I know that the company provided what they promise.

Date of experience: September 26, 2021
Kansas
1 review
0 helpful votes
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Fun earning site!
September 25, 2021

Fairly new to this, but already have $15+. Excited about the game also!

Date of experience: September 25, 2021
AE
3 reviews
7 helpful votes
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With topcashback you actually earn money for making online or even in-store purchases. YES! They will send a check straight to your mailbox (or my favorite… your PayPal account) just because you clicked through topcashback before you buy something. Thank you

Date of experience: September 25, 2021
West Virginia
1 review
0 helpful votes
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So far, so good!
September 25, 2021

I'm still new on TopCashback, but so far it's going great! There are so many deals and cash back options you can choose from. They do games and giveaways. Right now, they're doing Autumn Treats where you can win several prizes. It's definitely a fun game, just go to different stores and find the hummingbird. This is one of my favorite cash back sites, especially with them doing so much for their customers. If you've never used them, I highly suggest downloading it, or signing up online. It's honestly worth it, and like I said they do fun things for us too.

Date of experience: September 25, 2021
South Carolina
1 review
0 helpful votes
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Exciting
September 23, 2021

Love the autumn treats contest. Great discounts from wide variety of stores.

Date of experience: September 22, 2021
Pennsylvania
1 review
1 helpful vote
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Unfulfilled offers
October 21, 2021

Often refuses to pay offered cashback on purchases. Best to use more honest cashback sites like rakuten or mr. Rebates

Date of experience: September 20, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Laurie,

We're very sorry you had this experience. It's really a matter of following these steps outlined here with a fine tooth comb:
https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. It may even help to try a different browser or incognito window. I did however send you another email regarding our prior conversation. As mentioned, we were able to provide support to our best abilities, but we do have to adhere to our retailer's terms as they are providing us with the cash back.

Best Wishes,
Dominique

Maine
1 review
0 helpful votes
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Love this app
September 20, 2021

I love being able to shop for things I was already going to buy and get money back for it. Thank you.

Date of experience: September 20, 2021
GB
1 review
5 helpful votes
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Waited 5 months so far for cashback on a laptop purchase, seems like when any reasonable sized purchase happens through their site the cashback is nowhere to be seen, will be deleting my account and not using them again once its all sorted.

Date of experience: September 14, 2021
TopCashback S. — TopCashback Rep
over a year old

Hi Matt,

Very sorry to hear this, and would really sadden us to see you go. Please do send me an email directly to [email protected] so I may look into getting this resolved for you.

Best Wishes,
Dominique

Virginia
1 review
0 helpful votes
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My favorite
September 7, 2021

TopCashBack is my favorite cash back site. The rates are usually the highest available and their Cust svc is prompt and helpful.

Date of experience: September 7, 2021
Delaware
1 review
0 helpful votes
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Super site Topcashback
September 2, 2021

Topcashback site is easy & awesome to earn cash back on ur daily purchases. I saved alot n it help me in buying presents for Christmas from saved money. Must try Website Topcashback

Date of experience: September 1, 2021