Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Top Business Class

Top Business Class

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Top Business Class?
grey stargrey stargrey stargrey stargrey star

Top Business Class Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with agents consistently praised for their responsiveness, patience, and ability to tailor travel arrangements to individual needs. Many customers highlight the effectiveness of the booking process, noting significant cost savings and well-organized itineraries. However, some reviews indicate a lack of feedback on post-booking experiences, as customers await their upcoming travels to fully assess the service. Overall, the sentiment is overwhelmingly positive, with a notable emphasis on the agents' dedication to providing a stress-free travel planning experience.

This summary is generated by AI, based on text from customer reviews

Instant Feedback

77 reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Marge C.
Unfollow Marge C.
Share Review
Report Review

RUN, once they take your money, it's BYE-BYE
September 13, 2022

RUN RUN RUN - this company is a scam! They might deliver biz class tickets if everything goes right but once something is cancelled or delayed, YOU will never hear from them again. I first booked with Top Business Class in 2019 for a trip in 2020. Covid hit and our cruise was cancelled. Max was our agent and at first he was really helpful. He said we have a voucher to use in the next 2 years. In 2021, Max suddenly never returned my phone calls and emails. In the end, we couldn't wait any longer and bought other tickets for our international flight. When I finally got a hold of Max again, he said he didn't know what happened but he could give a 1 year extension on the 2 limit. Now in 2022, I'm told Max has left the company, so I talked to Andrey the Manager. He said David would handle my request. Now I'm getting the same NON-RESPONSE from David. No returned phone calls or emails.
So if you don't mind losing a couple thousand dollars, go with this company, otherwise you should RUN!

Date of experience: September 13, 2022
California
1 review
0 helpful votes
Follow Bles Q.
Unfollow Bles Q.
Share Review
Report Review

I have to commend Adam Wilson of TopBusinessClass.com who assisted to help find a discounted business class flight for me to the Philippines. He provided efficient, positive and knowledgeable service. I would recommend him to friends.

Date of experience: August 22, 2022
Australia
1 review
3 helpful votes
Follow George S.
Unfollow George S.
Share Review
Report Review

Dealt with Isaa who took no notice of my request for alternative flights. Isaac did not respond and was not available by phone and never returned any calls.
This is an ametaur bunch and I do not recommend anyone deal with them.
My emails with him would not upload

Date of experience: May 12, 2022
California
1 review
0 helpful votes
Follow Nazrin A.
Unfollow Nazrin A.
Share Review
Report Review

Great Service From Max
December 18, 2021

I was struggling and frustrated with Isaac. After no communication from Isaac, I called the main office. I spoke to Max who explained my concerns. I will definitely use them again since Max has offered to personally help me in the future. All we want during these difficult travel times is to have our questions answered.

Date of experience: December 17, 2021
Illinois
1 review
3 helpful votes
Follow S. Rami Y.
Unfollow S. Rami Y.
Share Review
Report Review

This is a sham outfit
September 27, 2021

We bought tickets from this outfit's Simon Geta. We were cheated three times and were left stranded in Chicago, in Paris and in Nice.
Stay away from it. You are warned!

Date of experience: September 27, 2021
New York
3 reviews
1 helpful vote
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Improved Customer Service
July 22, 2021
Updated review

I am happy to say I resolved the issue with Top Business Class! I was able to secure a reasonable deal on Emirates as I had hoped. The only reason I am not submitting 5 stars is because I had to go through a lot to get their attention to get to this point, including writing my previous bad review. However, this review is proof that they can make things right.

Date of experience: July 22, 2021

Low Business Class
June 18, 2021
Previous review

I purchased business class tickets for a trip that I had to reschedule due to COVID. Well, it's been weeks of trying to get help rescheduling! My original consultant was avoiding me, which caused me to elevate the matter to the Global Director. However, he too, has not been very responsive despite me doing research and providing numerous itineraries for him to check into. I am beyond frustrated as I have invested a large sum of money. My advice is to save yourself the time and hassle and work with a more reliable organization because if something goes wrong you will feel the pain.

Date of experience: June 18, 2021
Texas
1 review
13 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Share Review
Report Review

Not impressed or happy with the service I have received. Did not know upfront the ticket would be a mileage bought ticket and I would not be able to accrue mileage with the flight. Had to make a change on my ticket and I am ending up paying more through Top Business Class then I would have paid buying my ticket directly through the airlines and I also would have been able to accrue mileage for my flight. Also the person that was helping me did not respond in a timely manner (had to wait a week or more for a response and that was after I sent a follow up email) and multiple times was emailed offers for itineraries that were with the wrong dates that I was traveling on.

Date of experience: April 22, 2021
Illinois
1 review
4 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Email or not!
April 28, 2020

I corresponded with with an Elton who said we could correspond through email. However, three times he insisted on a Phone #. If that's the kind of pressure that they sell with than steer clear.

Date of experience: April 28, 2020
Fleming P.
1 review
0 helpful votes
Follow Fleming P.
Unfollow Fleming P.
Share Review
Report Review

Dean was very professional & prompt with replies.
Would recommend him to others & use again myself.

Date of experience: March 9, 2020
Catherine D.
17 reviews
0 helpful votes
Follow Catherine D.
Unfollow Catherine D.
Share Review
Report Review

...
March 7, 2020

Date of experience: March 7, 2020
Ruth E.
17 reviews
0 helpful votes
Follow Ruth E.
Unfollow Ruth E.
Share Review
Report Review

I had Simon and he was so great
March 7, 2020

I had Simon and he was so great. I had days I did not respond and he just was so patient and helpful.
Highly recommended, Simon, keep up the good work.

Date of experience: March 7, 2020
ZEBRAZ U.
1 review
0 helpful votes
Follow ZEBRAZ U.
Unfollow ZEBRAZ U.
Share Review
Report Review

Very good & Fast
March 7, 2020

Very good & Fast

Date of experience: March 6, 2020
William T.
1 review
0 helpful votes
Follow William T.
Unfollow William T.
Share Review
Report Review

...
March 6, 2020

Date of experience: March 5, 2020
Brian P.
23 reviews
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Share Review
Report Review

...
March 5, 2020

Date of experience: March 5, 2020
Wade B.
3 reviews
0 helpful votes
Follow Wade B.
Unfollow Wade B.
Share Review
Report Review

...
March 5, 2020

Date of experience: March 4, 2020
Ezzeldin t.
1 review
0 helpful votes
Follow Ezzeldin t.
Unfollow Ezzeldin t.
Share Review
Report Review

George was very helpful
February 29, 2020

George was very helpful

Date of experience: February 29, 2020
Mike I.
20 reviews
0 helpful votes
Follow Mike I.
Unfollow Mike I.
Share Review
Report Review

Serge was truly a pleasure to work with; he was very accommodating and patient and we found a roundtrip itinerary that works.

Date of experience: February 28, 2020
Wonderful E.
1 review
0 helpful votes
Follow Wonderful E.
Unfollow Wonderful E.
Share Review
Report Review

We have purchased wholesale business seats from two other firms over the past eight years - this was out first time working with Ronald and TopBusinessClass - was by far our best experience in terms of responsiveness, listening to our needs, timeliness and cost.

Date of experience: February 28, 2020
Vida d.
1 review
0 helpful votes
Follow Vida d.
Unfollow Vida d.
Share Review
Report Review

Mr. George Wentworth was great
February 27, 2020

Mr. George Wentworth was great.

Date of experience: February 27, 2020
DB i.
1 review
0 helpful votes
Follow DB i.
Unfollow DB i.
Share Review
Report Review

I have been working with Roy Walker for quite a few years. He always finds flights that are impossible to find on your own and prices are always 30% or more less than others.

Date of experience: February 26, 2020

From the business

TopBusinessClass, found at TopBusinessClass.com, specializes in offering discounted international business class flights. With years of expertise, we help travelers enjoy premium comfort without the premium price tag. Whether you're flying for business or leisure, our dedicated team ensures a seamless booking experience, securing top-tier savings on luxury airfare. Discover affordable business class travel with TopBusinessClass and elevate your journey today


topbusinessclass.com
Sacramento, CA, United States