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Correct, I did not receive a parcel, because they were wrong and I sent it without tracking number, and now I saw they paid me back. Well this is business spirit! In the future I buy on the tomtop site
Interesting choice of items, some of which you can't find on other sites.
Delivery time as expected, for free shipment, everything was as described.
Will buy again
Tomtop delivered an amazing Les Paul guitar body and parts. We were able to assembly quickly - the neck was straight and the body in super good shape. It plays really good and we could not be happier. We will continue to buy our guitars through Tomtop! Casey from Portland Oregon.
Foi uma boa compra otimo respeito do vendedor vou continuar fazendo minhas compra foi muito bem disposto vendedor muito bom otima mercadoria
In the beginning they were exceptionally slow in delivering their products but after contacting them they explained that they where transitioning into a newer delivery system and have greatly improved their delivery time. Now rather than waiting a month to get my package It takes about a week - two at most. I am very happy with this company and plan to order more products from them.
Here is my information for my order:
Customer Name: Alex
Shipping Address:----------
States,----------
Shipping Method: Priority Shipping
Track Number:-------------------
Order Placed Date: 2017-07-29 11:07:51
Shipped Date: 07/31/2017 2:12 PM
Your Message: I have not received this order yet! It's 9/6/2017
Still waiting for this order... Should I or anyone order from this site again?
What's taking so long? Buyer beware.
Bought DJI Drone 3 SE recently for very great price
Shipping took 2 week to deliver to Ireland, which is great time in comparison to other online retailers.
Will use them in the future for online shopping
Produits reçus correspondants à la description
Livraison rapide même de Chine
Je recommande ce site sans rserve
HI,
I have four time to buying on tomtop, the price is competitive and the delivery is fast. Should any delivery problem be resolved within 1-2 days. Good services for a large web as tomtop.
Thanks
Ottimo sito, prezzi imbattibili e qualità , un po lenta la spedizione, ma penso sia normale per abbassare i prezzi. TOP
I have made several orders already and everything arrived as expected. I had some difficulties with payment acceptance during checkout, but the customer service promptly helped. I recommend it!
Great store, Product arrived the way I expected. Great Prices! Soon I will definitely buy again in Tom Top
Disastrgtólous. Horrible. Beware of this company.(TOMTOP) Never buy anything from TOMTOP if you do not want to lose money.
I bought a defective device for $ 150, it only worked for 5 days!
I indicated a warranty problem, but the support did not respond, it disappeared!
I sent many mails, I did not get any answers.
CAUTION! Be careful and never buy anything if you do not want to lose your money.
Do not buy from TomTop. They are fraud.
I ordered WLToys q696 quadcopter in August 2017. They sent me a damaged product.At first, their technicians diagnosed that the problem is of the battery.
They did not send the new battery because they cannot ship just a battery to Australia. I bought a new battery for AUD36 and they refunded AUD30 for the battery.The copter still did not work with the new battery, because the quadcopter was faulty (See teh attached video). Now they are telling me to take AUD50 and get it repaired. Why should I do that? And who will repair in AUD50. When I said I do not want this product and I want a full refund, they stopped replying me. (Its been 3 weeks now, I haven't had any reply).
Does anyone know which Chinese authority to contact for fraudulent services?
Thank for is Client, my purchases are always satisfactory, very choices, not very expensive, i like too much
Loja maravilhosa em produtos. O que precisar em todos os departamentos. Os eletrônicos são demais. Perfeito. Recomendo.
Reliable quick service! The telescopic fishing set... on the quality I'm completely satisfied. Good value for money.
I have never had a problem with TomTop. Shipping is quick and via Europe so no problem with customs etc. Their help is also very good and quickly receive advice and support. All in all a very good experience shopping with them.
I ordered an Andoer AN5000 4K 24fps WiFi Sports Action Camera
(Item# D4697W). It came in 8 days but the plastic transparent waterproof cover had scratches and It cant be used for foto!
Dear customer, please kindly let me know your order number and email address, i will help you to check the details and give you a satisfactory solution.
Super! Nagyon jó a TmTop! Szivesen vásárolok ott. Jó, hogy nem csak kÃnai lerakatok is vannak, ahonnan gyors a szállÃtás.
TomTop é um exelente aplicativo! Oferece promoções muito boas além da opção de parcelar em 3 vezes sem juros!
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.