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Over 4 request and 1 mail to customer care, just find out delivery status. Still Nobody care to respond. Not even a acknowledgment mail.
You find wide range of products on Tomtop
But of no use.
Be wise don't waste money.
I ordered an item all the way from Durban in South Africa, the item was delivered in about 25 working days.
Ordered a Leagoo-smartphone at an unbeatable price and everything was okay: excellent product, safe packing, acceptable shipping time, clear communication... absolutely to recommend, will buy again with pleasure.
I like and love this website. I bought three items and all coming on times. They all are good quality. Highly recommended.
Thanks
My product never arrived. The response of support was "there's no tracking in the shipment, you must check on your postal office" This site sucks so much!
Dear customer, please your order is still in shipping, but it's very close to you now, expected to reach the destination and deliver to custom in the next 25 days.
You could find some items that are hard to find in other ones. Average prices from others. Shipping time is good. Could be awesome if we can contact seller to solve issues with the products such as manual or instruction where there are no included in the package.
Is not a huge assortment, but i felt items are of decent quality and for an adequate price.
I will use this resource at first as a first try for online shopping.
Shipment were in time, and package were well packed and intact.
I am totally satisfied with experience with TomTop and will recommend this this site to my friends.
Bon site avec expédition rapide et efficace sans frais de douane je recommande vraiment expérience réussite
I bought here the action camera Hawkeye Firefly 7S at a very good price, competitors are resting. I recommend the store.
I recently bought a Sun shade from TomTop for $14 shipped. I went to put it up, it goes up with tent poles, it was completely missing the 2 stitched holders for the tent poles. I figured, no big deal, I'll send a couple pics, they'll send me a new proper one and I'll get a prepaid ups receipt. NOPE. They said I need to send it back on my dime from CT to CAL and there would be no refund of shipping.
Their business model is to sell broken/defective stuff for a low price and not give refunds. Ridiculous. They then tried to bribe me for a good review with money off coupons. I'm also going to file a paypal dispute.
Dear customer,
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
Topo 100% A verdade é que vender um produto ou uma ideia é encarar dificuldades e lidar com a rejeição seja em parcerias não fechadas, emails não respondidos e ligações não atendidas. Por isso é sempre bom saber o que fazer com quem já chegou ao topo.
Foi uma bôa experiência. Comprar na TOMTOP. Recomendo. Omarerial é exatamente o que eu esperava. Bom preço e muito fácil de navegar. E menos de um mês voltei a comprar e pretendo fqazer muito negocios no futuro.
Empresa muito boa, ótimos preços, entrega ótima, bom atendimento e rapidez pra responder duvidas, muito bom recomendo
I ordered in this store audio players. Shipping was within 10 days. The quality of the goods was excellent, the goods were perfectly packaged. Unfortunately, one player broke down after 2 weeks. Contacting support, I quickly received a detailed answer how to solve the problem. In addition, the store refunded 50% of the amount i paid. I read here a lot of negative reviews, but they were not confirmed in my situation. The store is honest and I recommend it!
Muito bom, muito rápido. O Pessoal do site muito prestativo. Já recomendei para vários amigos, todos receberam o produto certo e com muita rapidez
Eu recomendo a TomTop, agilidade o produto chegou impecável, empresa super recomendável.
Já estou fazendo a propagando do site para minhas amigas.
Been 3 weeks and they wont send my order they have my money and wont reply. Use other site like Banggood or Aliexpress much better than TOMTOP think they are scammer.
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
I have purchased 2 set of bite alarms and the bite alarms have no sound, promises was made but after 20 days no communication, I would never purchase from TOMTOP or online stores again.
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
Потеряли мою посылку и сменили статус на завершеный. На многочисленные письма не отвечали, ответили когда открыл спор в paypal, что якобы я все получил. Не рекомендую этот магазин, особенно дорогие товары, есть риск что просто потеряете деньги. Кешбек нужно ждать порядка 40 дней.
Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear customer, i am very sorry for making you feel be ignored, please kindly let me know your order number and inquiry, i will check for you and supply a solution.