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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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India
1 review
0 helpful votes
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Over 4 request and 1 mail to customer care, just find out delivery status. Still Nobody care to respond. Not even a acknowledgment mail.

You find wide range of products on Tomtop
But of no use.

Be wise don't waste money.

Date of experience: September 9, 2017
shamy z. TomTop Rep
over a year old

Dear customer, i am very sorry for making you feel be ignored, please kindly let me know your order number and inquiry, i will check for you and supply a solution.

South Africa
2 reviews
1 helpful vote
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I ordered an item all the way from Durban in South Africa, the item was delivered in about 25 working days.

Date of experience: September 9, 2017
Germany
1 review
0 helpful votes
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Everything perfect!
September 10, 2017

Ordered a Leagoo-smartphone at an unbeatable price and everything was okay: excellent product, safe packing, acceptable shipping time, clear communication... absolutely to recommend, will buy again with pleasure.

Date of experience: September 8, 2017
Australia
1 review
0 helpful votes
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Love this webw
September 9, 2017

I like and love this website. I bought three items and all coming on times. They all are good quality. Highly recommended.
Thanks

Date of experience: September 8, 2017
Texas
1 review
0 helpful votes
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My product never arrived. The response of support was "there's no tracking in the shipment, you must check on your postal office" This site sucks so much!

Date of experience: September 8, 2017
shamy z. TomTop Rep
over a year old

Dear customer, please your order is still in shipping, but it's very close to you now, expected to reach the destination and deliver to custom in the next 25 days.

Mexico
1 review
0 helpful votes
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Good store.
September 9, 2017

You could find some items that are hard to find in other ones. Average prices from others. Shipping time is good. Could be awesome if we can contact seller to solve issues with the products such as manual or instruction where there are no included in the package.

Date of experience: September 8, 2017
MD
1 review
0 helpful votes
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Great place to shop.
September 9, 2017

Is not a huge assortment, but i felt items are of decent quality and for an adequate price.
I will use this resource at first as a first try for online shopping.
Shipment were in time, and package were well packed and intact.
I am totally satisfied with experience with TomTop and will recommend this this site to my friends.

Date of experience: September 8, 2017
France
1 review
0 helpful votes
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Très bon site
September 9, 2017

Bon site avec expédition rapide et efficace sans frais de douane je recommande vraiment expérience réussite

Date of experience: September 8, 2017
RU
1 review
0 helpful votes
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Excellent shop.
September 9, 2017

I bought here the action camera Hawkeye Firefly 7S at a very good price, competitors are resting. I recommend the store.

Date of experience: September 8, 2017
Rhode Island
1 review
0 helpful votes
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I recently bought a Sun shade from TomTop for $14 shipped. I went to put it up, it goes up with tent poles, it was completely missing the 2 stitched holders for the tent poles. I figured, no big deal, I'll send a couple pics, they'll send me a new proper one and I'll get a prepaid ups receipt. NOPE. They said I need to send it back on my dime from CT to CAL and there would be no refund of shipping.

Their business model is to sell broken/defective stuff for a low price and not give refunds. Ridiculous. They then tried to bribe me for a good review with money off coupons. I'm also going to file a paypal dispute.

Date of experience: September 8, 2017
shamy z. TomTop Rep
over a year old

Dear customer,

Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.

Brazil
1 review
0 helpful votes
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10
September 9, 2017

Topo 100% A verdade é que vender um produto ou uma ideia é encarar dificuldades e lidar com a rejeição seja em parcerias não fechadas, emails não respondidos e ligações não atendidas. Por isso é sempre bom saber o que fazer com quem já chegou ao topo.

Date of experience: September 8, 2017
Turkiye
1 review
0 helpful votes
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Excellent
September 9, 2017

This was our first time shopping at TomTop and we have found it to be an excellent experience. We will be back!

Date of experience: September 8, 2017
Brazil
1 review
0 helpful votes
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UMA BÔA EXPERIÊNCIA
September 9, 2017

Foi uma bôa experiência. Comprar na TOMTOP. Recomendo. Omarerial é exatamente o que eu esperava. Bom preço e muito fácil de navegar. E menos de um mês voltei a comprar e pretendo fqazer muito negocios no futuro.

Date of experience: September 8, 2017
Brazil
1 review
0 helpful votes
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Empresa ótima
September 8, 2017

Empresa muito boa, ótimos preços, entrega ótima, bom atendimento e rapidez pra responder duvidas, muito bom recomendo

Date of experience: September 8, 2017
RU
1 review
0 helpful votes
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I ordered in this store audio players. Shipping was within 10 days. The quality of the goods was excellent, the goods were perfectly packaged. Unfortunately, one player broke down after 2 weeks. Contacting support, I quickly received a detailed answer how to solve the problem. In addition, the store refunded 50% of the amount i paid. I read here a lot of negative reviews, but they were not confirmed in my situation. The store is honest and I recommend it!

Date of experience: September 8, 2017
Brazil
1 review
0 helpful votes
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Good Experience
September 8, 2017

Muito bom, muito rápido. O Pessoal do site muito prestativo. Já recomendei para vários amigos, todos receberam o produto certo e com muita rapidez

Date of experience: September 8, 2017
Brazil
1 review
0 helpful votes
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Eu recomendo a TomTop, agilidade o produto chegou impecável, empresa super recomendável.
Já estou fazendo a propagando do site para minhas amigas.

Date of experience: September 8, 2017
New Zealand
1 review
0 helpful votes
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Been 3 weeks and they wont send my order they have my money and wont reply. Use other site like Banggood or Aliexpress much better than TOMTOP think they are scammer.

Date of experience: September 8, 2017
shamy z. TomTop Rep
over a year old

Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.

South Africa
1 review
0 helpful votes
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I have purchased 2 set of bite alarms and the bite alarms have no sound, promises was made but after 20 days no communication, I would never purchase from TOMTOP or online stores again.

Date of experience: September 7, 2017
shamy z. TomTop Rep
over a year old

Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.

RU
1 review
0 helpful votes
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Потеряли мою посылку и сменили статус на завершеный. На многочисленные письма не отвечали, ответили когда открыл спор в paypal, что якобы я все получил. Не рекомендую этот магазин, особенно дорогие товары, есть риск что просто потеряете деньги. Кешбек нужно ждать порядка 40 дней.

Date of experience: September 7, 2017
shamy z. TomTop Rep
over a year old

Dear customer, i am so sorry for the careless service, please kindly let me know your order number and email address, i will check the details and supply you a satisfactory solution.

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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