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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Excellent store, excellent products, respect for the customer, good prices, quality of goods at the level, fast delivery of goods. I recommend an excellent online store.
Nice Company, Good Products, Honest Price, Fast delivery. Prompt customer support.
This was my first purchase, and i will be frequent buyer of Tomtop.
Bought 2 mavic pro battery from them during a deal. They are genuine and I received the product in less than a month time, which is considered quick fast as usually my oversea purchase experience took around 1 to 2 months to receive the item I buy.
I enjoy Tomtop for great products. I enjoy rc drones and they are a great resource for the rc enthusiast.
Shipment proccess need to be better, the tracking numbers is not provide correctly after payment procces and shipment
Best online seller! Fast shipping and good communications with seller... will buy more in future...
A trusted shop, my orders came to Romania very quickly and without any problems. Every order and for reviews you get points that can be used as discounts for future orders.
O site é seguro e muito rápido, o problema se deu com os correios brasileiro como sempre uma bagunça. Mas em relação a Tomtop não tenho o que falar do serviço.
Lots of discounts and lots of products on offer. But sometimes mobile phone products are more expensive than other online shopping sites
Awful company. Pessima experience. Of 4 purchases I made, 2 of them came with defect and Tomtop did not give assistance. In one of the purchases I lost the product that cost $ 150, and in the other buy I lost a drone battery that cost $ 80. I did not receive any help from Tomtop, even after sending numerous emails to the support. They only knew how to deceive. Tomtop never again.
Tardó un poco en llegar pero dentro de lo comprometido (20 dÃas hábiles). Hay que tener un poco de paciencia con los envÃos desde el almacén de China. Ademas el código de seguimiento no funciona al principio hay que tener paciencia.
I like everything good service and excelent prices, all in one, fast shipping, and you can get all that need it, great options for buy
Safe, reliable site with fast shipping, quality products. Buy it without fear because it is super professional. Highly recommend.
Thank you runa I am very happy to chat with Runa any problem my orderan always Runa can finish very satisfied for runa service
I have ordered multiple items in the past. Great prices, speedy delivery, and good products! Most recently ordered snorkel masks and am excited to use them on my upcoming cruise. Tested it in the pool and works great!
On the web pages all are well described, the delivery of the beast and without problems, the product corresponds to the description!
Communication with excellent seller - maximum 2 days get adequate response and help!
I've never had a problem with Tomtop. I've ordered several times with no issues. I will use them again.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

