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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Produto muito bom, valeu cada centavo investido, chegou dentro do prazo estabelecido, muito bem embalado e sem avarias.
Really serious and accurate wholesale center! Everything I bought was delivered in time! Tom Top is the best!
Preços baixos e produtos de qualidades com facilidades de navegação, cupons e descontos em varios produtos e muitos com frete gratis.
Easy online shopping does not need complicated, goods ordered according to what you want and delivery on time
I bought mjxbugs 3, best price, fast shpping highly recommend, best online shop ever. For sure i will buy something more in a future
Good site with good price and promotion
I have excellent experience!
Good communication, fast shipping! 5 stars!
Muito satisfeito com minhas compras chegou no brasil em 8 dias com 15 dias já estava em casa o produto veio perfeito e ainda me deram muitos pontos realmente á melhor loja que já comprei gearbest nunca mais
Experienced purchasing at tomtop brilliantly most reliable website feel easy when buy a product just order, pay and relaxed take pillow under your neck and within few days you will have your purchase
I bought couple items but didn't receive them nor the refund. I emailed/call them many times... but no response. Worse customer service ever. It took me almost 2 months to get my refund back. My advise to those victims who didn't receive their items or refund involve a lawyer, write a complaint to Business Bureau and expose them all over Social Media. Guaranteed you will get your money within a week.
Muy buen producto. Sin complicaciones. Buen servicio. 100% recomendable. LLego en el tiempo previsto.
I receive my order on time
All was ok
If some people don't receive theirs products, i think it's a delivery problem from post
I have ordered electronic gazettes like k88 smart watch, head phones & other cell phone peripherals. I received it in very good condition and as per expectations. Little delivery delay might be due to oversea transportation was the only concern. Otherwise fantastic.
I have not received the goods!
The goods were paid for, but I received neither parcels nor refunds.
Be careful with this store.
They promise a lot but do not do anything.
Want to risk your money?
You can be among those for which the store reimburses losses at discounts.
Dear Evgeny P.,
I am very sorry to see this reviews.
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply. Tomtop.com
Desidero ricordare che qui potete trovare prodotti innovativi e buoni prezzi, novità e prodotti concorrezioni.
Even all the way to sweden, they delivered on time! Just like they told me! And their products have always worked and been on point on what they promised! Way cheaper than anywhere else and mostly with free shipping!
Las ofertas son únicas, los precios recomendados, y la entrega super.
Sitio seguro, tomtop es uno de los mejores, ninguno de los pedidos realizados con defectos.
Crooks.
I've bought electric scooter for 390$ and waited over 2 months to get it delivered. It was supposedly hold on customs for that time - surely. I did not receive my order, instead I was refunded the money, but due to currency exchange rates and time span this means I've lost significant amount of money.
Customer contact is non-existent, 24hrs reply is a wish - I've waited 4 days for reply on my email inquiry about status of my order.
They provide you with tracking number that doesn't track anything, for the whole time there was no update of the status. The parcel was ever only registered to the shipping company.
Stay away from them!
Piotr W.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope your problem will be solved very soon.
Tomtop.com
Good prices.
I made 2 orders, but only one arrived.
The after sales service was too slow, poor contact, but I was full reimbursed.
So my satisfaction index can not be greater than 50%.
Great store i would buy again.The prices are very good.The shipping is ok.To be honnest i would prefer better package the product that they send me but overall was ok.
I buy on tomtop 20 items. Every time i have excellent experience!
Good communication, fast shipping! 5 stars!
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear Sara A.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope your problem will be solved very soon.
Tomtop.com