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Customer care is really bad, they do not even reply emails, they do not refund when you don't get products. I lost money here I will not buy anymore.
Excellent service, fast shipping and quality products! I have bought many products and all have arrived very fast, very well packaging.
Exelent site, very good, I liked to buy on the tomtop, I hope to buy more times, it's worth it. Great seller, great deals. Flash deals are very cheap.
Site internet très fiable livraison rapide et soignée je recommande vivement produits de qualité et disponible
Pessima gestione per l'assistenza hai clienti. Ho chiesto tante volte via mail al support tomtop di avere assistenza ad un prodotto inviato dalla cina che è risultato USATO E NON FUNZIONANTE, HO CHIESTO IL RIMBORSO OPPURE LA SOSTITUZIONE DELLA CAMERA KMOON CCTV IP CAMERA SKU: S1444-EU... MA SINO AD OGGI NESSUNA RISPOSTA DEL SUPPORT TOMTOP.
PESSIMA GESTIONE
FM
Dear customer,
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back, we will test it carefully and supply you a solution
To fix this problem as soon as we can.
Please be easy, you will have a workable drone in perfect conditions eventually.
Looking forward to see your prompt reply.
Tomtop.com
I always find the best electronic flash deals on the web. Amazing, good prices! Fast delivery. You can find the newer electronic devices with the best price!
Received products on time to India. Excellent customer support provided during transit. Highly recommended..
I bought a action camera on tomtop and it was very good quality and i'm fully satisfied with their service. Plus there are lots of offers and coupons are there. I recommend the this site for anyone..
They had good prices and delivered early and the products where in good condition. I ask very little else from a company so there you go,
Stay away from Tomtop. Not able to deliver and refusing to refund!
I purchased a 40 drone expected to be delivered in 4 days. The shipment stalled and is still pending... I now have plenty of coupon to make new orders on... tomtop.
Guess what!?
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Hasta hoy todas mis compras han llegado antes de lo esperado. En TomTop encuentro en algunos articulos precios más bajos que en la competencia.
A LOJA E BOA, POREM O SUPORTE AO CLIENTE É O PIOR DE TODAS AS LOJAS, DEMORAM PRA RESPONDER QUASE UMA SEMANA...
My name is Bada Titus Adrian and i have e-mail *******@yahoo.com, i order from you one watch with order no.AN17G05Q4211-FEUPN8 and i dont recive my item yet. I hope you refound my money and i whait a mesage from you. Thanks.
Dear customer,
Thank you very much for your comment.
I am very sorry to tell you that your order may got lost during the transportation,
But don't worry, we will let our customer to bear any losses,
Refund is on processing, you will get a refund in the next 15 days.
Regards
Tomtop
Fantastic and very easey to use! Many thanks! Wish that it will progress more and more. This is the best decision
I prezzi di molti articoli sono molto bassi, gli oggetti in vendita sono molto interessanti. Contenute le spese di spedizione.
Llega muy pronto el paquete... los felicito Tom Top. La paqueterÃa es excelente. El producto llega en muy buenas condiciones
É eficaz, atenciosa e dinâmica no atendimento das minhas compras e necessidades por isso é a mais qualificada para se fazer compras, super recomendo.
I have nice experience with tomtop. The products are arive within the time limit and the products are good quality item but lower price.
Tomtop is a great online shop with a big variety of products. All the prices are good and the delivery is fast. The order comes very secure and complete.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Dear Jose R.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com