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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Indiana
1 review
21 helpful votes
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Please stay away
December 13, 2015

This website is a scam and takes money quickly but wont give any information on how to contact this company. I ordered on 11/27/15 still nothing. Paypal will help me get my money back I have filed a claim to do so. The only reason for the 5 stars has to be because those are family members or fake emails theres no way this company has 5 stars. DONT ORDER FROM HERE IM A REAL MOTHER THATS UPSET ABOUT NOT GETTING ANY INFORMATION AT LEAST THE WORST.

Date of experience: December 13, 2015
Ohio
1 review
7 helpful votes
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Scams
December 12, 2015

They will take your money, but it take forever to get your merchandisae, if you happen to get it. I order two drones on the 1st and after 15 day I get an email telling me that thay can not ship it DHS. So they have my money and my dornes. What a scam. I'll never order from these people again.

Date of experience: December 11, 2015
Ghana
1 review
5 helpful votes
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Worst online store
December 11, 2015

I have placed an order over a week now and the order is still processing. Several mails sent to them had no reply. They won't also answer their calls when you call their phone. I'm so unhappy with their service.

Date of experience: December 11, 2015
Georgia
1 review
0 helpful votes
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Great Company
December 11, 2015

The products are very good quality. The customer service is very professional. We recommend them highly especially for electronic items.

Date of experience: December 10, 2015
Ohio
1 review
9 helpful votes
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Buyer beware!
December 9, 2015

Never received my item and asked for a refund. They responded and said they issued the refund to which I never received. Now they will not respond to further emails. I'm out $300 at Christmas time.

Date of experience: December 9, 2015
Kazakhstan
1 review
0 helpful votes
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My expirience
December 9, 2015

Few times I took goods from TomTop shop. I was very satisfied with quality of products which I took. Also one time I write to resolution center and everything was solved fast and in my favor. I recommend you TomTop as good place with wide range of different projects.

Date of experience: December 8, 2015
GB
2 reviews
8 helpful votes
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Avoid TomTop - scammers
December 8, 2015

Avoid, avoid, avoid, scam website.
I placed an order on an item that showed 'in stock' on the website and paid for expensive quick delivery, only to find they have taken the money but a week later my account shows the order as still 'processing', i. E. nothing shipped. I now find I can't get hold of them to ask what is going on as their 'Live Chat', it is permanently unavailable and they never respond to any messaging, or emails. I am about to contact PayPal for a refund. My advice is to skip this one as they are not genuine.

Date of experience: December 8, 2015
Colorado
1 review
12 helpful votes
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TomTop is not the "Top"
December 7, 2015

Buyer beware. I ordered an item Nov. 28,2015. I have been trying to reach their non
Existent customer service on every level. Even though they quickly charged my credit card, I have never received so much as a confirmation or tracking number. I did file a claim with PayPal. Stay Away!

Date of experience: December 7, 2015
RU
1 review
0 helpful votes
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Just a great store
December 7, 2015

Have bought stuff on tomtop for already a year and can not say a single bad word about this store. Good support, fast delivery, have never got a broken or wrong item. So i can say tomtop is really a good store. I recommend it to you

Date of experience: December 7, 2015
Massachusetts
1 review
13 helpful votes
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Avoid this site
December 4, 2015

Site took my wife's paypal account immediately. No email from the website/company with details of the order. The website does not work when you try and look up the order, no one answers the live chat, and both phone numbers I got went to what sounds like an old answering machine with a message by an Asian person with poor English.

Date of experience: December 4, 2015
shamy z. TomTop Rep
over a year old

All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Washington
3 reviews
16 helpful votes
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TomTop Technology
December 3, 2015

I ordered an item on Nov 27th, they took my money in about 3 minutes. No correspondence has been received and attempts to contact them via email and live chat has been impossible. I have already filed a claim with paypal because when I check their website it shows I have no orders placed, pending or otherwise. Even though it has only been a few days paypal was very helpful in getting a claim started. I feel foolish, I normally check reviews first, instead of when a problem arises, well I was in a hurry and click, click, click... and I am out 265.99. Paypal has buyer protection so i will either get a refund or get my prooduct, they have 10 days to respond.

Date of experience: December 2, 2015
shamy z. TomTop Rep
over a year old

All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Australia
1 review
0 helpful votes
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Goods have always been as described and, if you can wait a little for delivery, good value.

Date of experience: December 2, 2015
California
1 review
2 helpful votes
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Great site
December 4, 2015

Have purchased some number of items from them. One item arrived damaged in the mail and they replaced the entire item for free. Will continue to shop with them.

Date of experience: December 2, 2015
France
1 review
0 helpful votes
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Tomtop
December 2, 2015

The times indicated were always those announced and the articles presented are faithful in their description

Date of experience: December 2, 2015
Denmark
3 reviews
2 helpful votes
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Excellent
December 2, 2015

I have been buying stuff from Toptop for several years and always been satisfied with the service.

Date of experience: December 1, 2015
Israel
1 review
0 helpful votes
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The send you an email promising 5-10$ USD per positive comment on this site.
I did purchase things from them in the past, AliExpress and Ebay are better and the merchants there needs to answer to someone so it's more trustworthy in case you have a complain.
When buying from TOMTOP, you are on your own.

Date of experience: December 1, 2015
shamy z. TomTop Rep
over a year old

All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.

Best regards
Customer service from tomtop.com

Australia
1 review
1 helpful vote
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I really was impressed with Tomtop. They have wonderful electronics at low prices and are reliable with delivery. I throughly recommend using them!

Date of experience: November 30, 2015
RU
1 review
0 helpful votes
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Excellent shop TomTop
December 2, 2015

Excellent shop - took a lot of things here. Prices are very low. I wish this shop only prosperity and new regulars! Definitely I recommend to anyone!

Date of experience: November 30, 2015
RU
1 review
0 helpful votes
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Товары отправляются быстро и все товары качественные

Date of experience: November 30, 2015
Spain
1 review
5 helpful votes
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Very happy with Tomtop
December 1, 2015

Hello, today i'm going to talk about my experience with www.tomtop.com
I have bought chinese gadgets in several webs like aliexpress.com, dx.com, etc but my experience hasn't been as good as it has been with tomtop.com. I needed a small camera for the toilet because it has a problem and i wanted to know what was happening. I found this web with good prices and i started to search for the perfect mini camera and i found it. The price was perfect, no more than 10$. So i decided to buy it. I pay with Paypal because i didn't know if this web was reliable, but it was. The camera took some weeks to arrive, but the packaging was nice. I tried and the camera had good quality. I recommend you this web if you want to buy cheap gadgets. You can find all you can imagine.

This was the product i bought: http://www.tomtop.com/kkmoon-55mm-10m-mini-handheld-digital-usb-endoscope-flexible-inspection-camera-e0677.html

Date of experience: November 30, 2015

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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