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This website is a scam and takes money quickly but wont give any information on how to contact this company. I ordered on 11/27/15 still nothing. Paypal will help me get my money back I have filed a claim to do so. The only reason for the 5 stars has to be because those are family members or fake emails theres no way this company has 5 stars. DONT ORDER FROM HERE IM A REAL MOTHER THATS UPSET ABOUT NOT GETTING ANY INFORMATION AT LEAST THE WORST.
They will take your money, but it take forever to get your merchandisae, if you happen to get it. I order two drones on the 1st and after 15 day I get an email telling me that thay can not ship it DHS. So they have my money and my dornes. What a scam. I'll never order from these people again.
I have placed an order over a week now and the order is still processing. Several mails sent to them had no reply. They won't also answer their calls when you call their phone. I'm so unhappy with their service.
The products are very good quality. The customer service is very professional. We recommend them highly especially for electronic items.
Never received my item and asked for a refund. They responded and said they issued the refund to which I never received. Now they will not respond to further emails. I'm out $300 at Christmas time.
Few times I took goods from TomTop shop. I was very satisfied with quality of products which I took. Also one time I write to resolution center and everything was solved fast and in my favor. I recommend you TomTop as good place with wide range of different projects.
Avoid, avoid, avoid, scam website.
I placed an order on an item that showed 'in stock' on the website and paid for expensive quick delivery, only to find they have taken the money but a week later my account shows the order as still 'processing', i. E. nothing shipped. I now find I can't get hold of them to ask what is going on as their 'Live Chat', it is permanently unavailable and they never respond to any messaging, or emails. I am about to contact PayPal for a refund. My advice is to skip this one as they are not genuine.
Buyer beware. I ordered an item Nov. 28,2015. I have been trying to reach their non
Existent customer service on every level. Even though they quickly charged my credit card, I have never received so much as a confirmation or tracking number. I did file a claim with PayPal. Stay Away!
Have bought stuff on tomtop for already a year and can not say a single bad word about this store. Good support, fast delivery, have never got a broken or wrong item. So i can say tomtop is really a good store. I recommend it to you
Site took my wife's paypal account immediately. No email from the website/company with details of the order. The website does not work when you try and look up the order, no one answers the live chat, and both phone numbers I got went to what sounds like an old answering machine with a message by an Asian person with poor English.
I ordered an item on Nov 27th, they took my money in about 3 minutes. No correspondence has been received and attempts to contact them via email and live chat has been impossible. I have already filed a claim with paypal because when I check their website it shows I have no orders placed, pending or otherwise. Even though it has only been a few days paypal was very helpful in getting a claim started. I feel foolish, I normally check reviews first, instead of when a problem arises, well I was in a hurry and click, click, click... and I am out 265.99. Paypal has buyer protection so i will either get a refund or get my prooduct, they have 10 days to respond.
All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Goods have always been as described and, if you can wait a little for delivery, good value.
Have purchased some number of items from them. One item arrived damaged in the mail and they replaced the entire item for free. Will continue to shop with them.
The times indicated were always those announced and the articles presented are faithful in their description
The send you an email promising 5-10$ USD per positive comment on this site.
I did purchase things from them in the past, AliExpress and Ebay are better and the merchants there needs to answer to someone so it's more trustworthy in case you have a complain.
When buying from TOMTOP, you are on your own.
All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
I really was impressed with Tomtop. They have wonderful electronics at low prices and are reliable with delivery. I throughly recommend using them!
Excellent shop - took a lot of things here. Prices are very low. I wish this shop only prosperity and new regulars! Definitely I recommend to anyone!
Товары отправляются быстро и все товары качественные
Hello, today i'm going to talk about my experience with www.tomtop.com
I have bought chinese gadgets in several webs like aliexpress.com, dx.com, etc but my experience hasn't been as good as it has been with tomtop.com. I needed a small camera for the toilet because it has a problem and i wanted to know what was happening. I found this web with good prices and i started to search for the perfect mini camera and i found it. The price was perfect, no more than 10$. So i decided to buy it. I pay with Paypal because i didn't know if this web was reliable, but it was. The camera took some weeks to arrive, but the packaging was nice. I tried and the camera had good quality. I recommend you this web if you want to buy cheap gadgets. You can find all you can imagine.
This was the product i bought: http://www.tomtop.com/kkmoon-55mm-10m-mini-handheld-digital-usb-endoscope-flexible-inspection-camera-e0677.html
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


All emails replied within 1 business days.
Customer service try best to serve customers.
Please tell us your order number, then we can solve the problem.
If possible, please send email to [email protected], then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com